[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Self serve page down?
Hi, just wanted to let you know that the self serve page is down. Getting a browser message "selfserve.publicmobile.ca’s server IP address could not be found."
Resolved! Activated new number - did not get Flash Sale 1 month free
Hi moderators, I activated my new Public Mobile sim and new number the night of Aug 28th for the $30 promo plan. I also entered in my email address to get the offer for the free 1 month (https://www.publicmobile.ca/en/on/fs2020). I have not receive...
Resolved! How many GB do I have left?
My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use.I'm new to using data. Recently I felt like I was using a lot, so I checked my usage and here's the result. It looks like I still hav...
Resolved! Re: Live chat
Hi,I ordered a new SIM on July 30th and still have not received until now. Order number is xxxxxxxxx.Name:xAddress: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please check and let me know.Thanks, edited buy computergeek541: customer information remove...
Resolved! Two people with same phone number
I activated my SIM card yesterday. Someone else has the exact same phone number and is getting most of my texts! I need urgent help please as I can’t use the service I’m paying for
Best place to buy top up vouchers?
Since we’re all trying to save money I thought I’d ask. If I buy a $10 voucher at London Drugs, does it count as a $10 visit with LD extras? Where is the best place to buy to get the most bang for your buck?
Data not working
I have the $45 plan . My data has worked fine till today . My data is on but its not registering, i cant make calls even though i have service . I have reset my phone removed sim redid Apn . Not sure what else to do
Resolved! Trying to contact a moderator
I'm trying to port my Koodo number and have chatted with SIMon to reach a moderator who can help me. I filled out all of the information to submit my ticket, but cannot press submit (it's grayed out). How do I know if my ticket was submitted? Is ther...
Resolved! Missed the flash sale for free month
I joined public mobile this past month , but I wish I waited for the flash sale for the free month. Is there anything Public Mobile can do to still credit my account for a month ? I'm on the $15/month plan with auto-pay.
Useful info maybe - No pin in welcome email
I've read posts with people saying check your welcome email if you can't remember the pin you chose when signing up. If it helps anyone that provides community assistance. The welcome email does not include the pin. Maybe it did in the past? Now it s...
Resolved! Autopay
I activated my sim card two days before the end of the month without knowing that they would charge me for that month.Is there anyway to receive some sort of credit towards it.
Resolved! Help I can't phone out.
I have topped up 4 days ago on the $15 prepay plan but I can't use the phone. When I try a voice tells me that my plan does not have this service I will have to buy an add-on for long distance. The plan says I have 100 anytime minutes Canada wide. I ...
Resolved! International Text Messaging
I have an Apple iPhone 7 and $15. Public Mobile plan, which gives meUnlimited International Text and Picture Messaging among other things. I am going to Europe in November 2020, to Croatia, for a few months. I would need to receive SMS messages fr...
I get a busy signal when i call me or my phone.
whats up. I cant call my phone or my spouses phone. keep getting fast busy signal. Are accounts are all payed up and active??
Resolved! Change user name
I'm new to the community. How to change the user name in the community
Resolved! Live chat
How to reach out to a human agent
Voice message
How to set up voice message and how much is it per month
SIM card not working
My < 1 year-old Sim card is not working. I got a new one at a store but again it's damaged. Finally, I made a purchase via PM website and it's workingIt cost me over $30 to get just a SIM card. Ridiculous!
Resolved! How to activate sim under second month free promo?
Hi, Just got a new sim. I'm new to the country so don't know much yet.How to activate sim under second month free promo?I don't have a Canadian address based credit/debit card yet. How to pay?
new customer
I just started with a new LG cell and transferring landline number to my new cell. How long do they take to complete the transfer ??? My landline is still on till I get confirmation. What am I to expect ???. Is PUBLIC a good source ?? I hope !!
