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Referral Code did not go through during activation of my new plan

jessicak
Great Neighbour / Super Voisin

I just activated my account and had a referral code from my brother. I entered it during the activation process and a green checkmark lit up beside it but the $10 was not deducted from my bill and he has not received $20 and $1/mo for his plan. The plan I purchased was over $25. 

3 REPLIES 3

Anonymous
Not applicable

@gblackma wrote:

@jessicak the $10 Will be credited to your self service account within 72 hours of activation.  Your brother should have received a text notification congratulating him on his referral. Stay safe. 


....almost immediately. If not then someone else got the referral and a surprise text.

gblackma
Mayor / Maire

@jessicak the $10 Will be credited to your self service account within 72 hours of activation.  Your brother should have received a text notification congratulating him on his referral. Stay safe. 

Anonymous
Not applicable

@jessicak  - The $10 rewards can take up to 72 hours to show up.  The $1 monthly discount will be applied automatically at renewal time.  It will not show up as a credit balance in your account. 

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