Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Is this even the right place to put this? I started my account last month and i was billed 3 times (June 22, June 23rdx2). Anyone explain why this happened?
Hello, I am just looking to restarting my cell phone plan that I am currently on. I made the payment on my credit card that Public Mobile automatically takes payments out of for my plan. Thank you very much, I greatly appreciate it. I am looking forw...
This is new, like someone put the brakes on my service a few weeks ago.Been a Public Customer for years but can not continue on wasting time trying to open something reminding me of the good ol' dial up days.
Hello: Could you deactivate completely my SIM card that is linked to [deleted .... Luddite]? I changed the Cellphone provider but when the people send to me a SMS message, I received the message in my telephone that have the Public Mobile SIM card. W...
I want to port my number from Rogers to Public Mobile. Is this something I need to contact Rogers to do? I have all the information that is described in this link (old service provider brand, previous provider account number, alternate contact phone ...
How do I change the credit card on file in my account to update automatic payments with Public Mobile? Is there a phone number I can call to do this at Public Mobile? thanks Jeff
Recently I receive MMS messages twice in a row and they show an arrow to download not the message but they won't download I get a pop up that there is an error downloading them. My data is turned on I have made no changes. I have a one plus 7 t. Tha...
Will PM also shut down it’s 3G network? “T&T is the first of the big three, closing its 3G network on February 22, 2022. T-Mobile has pushed its 3G shutdown to July 1, 2022, after initially planning for an October closing in 2021. Sprint, now merged ...
Could Somebody tell me why when i am asleep at night and early morning my data is being used up?This ranges from 12 - 20 mb per day two different amounts at the same time,
Hi there, the usage history I'm trying to access (Jan 2022) is outside the self-serve range.I believe I'm supposed to submit a ticket for the mods however doing so requires my account login to verify it's me. For whatever reason, this is not working....
I'm using this post to reach out to Public Mobile Service people. I've tried a number of time to generate a ticket on this matter without success. Why? I have no idea. You'd think after 30 odd years of working in engineering I'd be able to fill out a...
This past few weeks cellular service has been bad for us. Data has been slow and many dropped calls. My wife's phone is experiencing the same as well as another couple of my relatives that are on public mobile. I don't know if this is a broader issue...
My plan renewed yesterday (first day of cycle is the 21st), but noticed this morning the 22nd that my monthly data in self serve still shows as being 100% used. I have some data bonuses accumulated so I was using them up until the plan renewed... jus...
Hi.im.traveling and don't have access to email or phone associated with account, however need to pay for service . Other than 611 which I can't access, is there another way to call to pay my bill over the phone? Does public have another number? ...
I have been in contact already with customer service regarding this. I was just wondering if anyone else is having the same problem.On July 13th I changed my plan to the $15.100 outgoing minutes plan. To this very minute it shows I have used no minut...
