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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service suspended while Autopay is On

Hello, My service has been suspended while my credit card info is already on file and the Autopay is on. Please advice. Thank you

Defective / outage with cell towers in my neighborhood

Who should I contact to notify of cell towers outage or defect?On an on and off basis, all cellphone in the house would lose access to the mobile network, If I move to another area, like a few hundred meters, I would get signal again and very strong ...

Omg

Holy man this company is messed up, I literally just spent hours getting back into my account and now it’s saying my password won’t work that I just changed and won’t let me reset it . And I’m trying to change my number and you guys just stop replyin...

How do I submit a ticket

I’m trying to transfer my number to TELUS and it’s saying my number is already being transfered, I need to submit a ticket to have this fixed as I want to keep my same number, where do I find submit a ticket?

Won’t let me reset my password

I’m added money to my account and want to change plan from 40 to 50 and won’t let me log into my account so I tried resetting password and it says contact Admin.

ZTE phone compatibility

Is the ZTE model 23352CA android version 9 compatible with Public Mobile?

Flip Phone Won't Work!

First of all I am not very techy! Purchased a flip phone from Public Mobile. Charged it and it says it is 100%. I cannot get it to actually turn on. I held the button on the side but nothing. I put the sim card in and connected to PM with a plan e...

Over payment of new plan

My regular plan is 25cad/month.I then changed the plan few minutes ago to 60cad/months.Unfortunately, I submitted the 60cad plan twice hence 120cad has been deducted from my credit card.I am yet to see the new plan reset in my profile,no sms to that ...

change Plan

Hello, My payment date is mid of month. If I change my plan today, is it effective from today OR from July Mid (on my payment date)? I need more data and calls. Thanks for comments.

Data running out each month on first day

Hello, For the past 2 months my data has run out a few hours after the plan refreshed. I got the 75% warning text from Public Mobile in the middle of the night while I was sleeping and not using my phone (and connected to wifi). The data usage on my ...

Service issues in community

There are service issues the past few days in the town of Melrose, Newfoundland (May also be called Trinity Bay North). Many people are experiencing this, they cannot make or receive calls. When they leave the town about 5 minutes away, phones are wo...

Auto pay Account suspended notification received?

I am on auto pay and my account says I was suspended. What is going on here. Some internal screw up?

I accepted the port request now I want to stay with Public Mobile itself.

Hi Team, I put up a port request and now I want to stay with Public Mobile itself. What do I do? The due date to change I requested was 10th of June!

Forfait 50$

Data not working in US

Hello! I purchased a data add on for the US and it’s currently not working. Im connected to a TMobile network but its not allowing me to access google or my maps for travel. Help!

Resolved! Can't Sign in

Hi!I had activated my SIM card on this website. Then I was trying to sign in, but I wrote security word wrong 5 times, because I forget how to write it exactly. My account was had locked out. And also, looks like, my computer changed the password acc...

unable to receive cell phone calls to my Public Mobile phone

My Public Mobile cell phone will not allow another cell phone call to my phone. Landline calls go through with no problem. Cell phone callers do not get a voicemail. Usually the phone is disconnected after the first ring but occasionally an err...

Can’t receive calls

Since I have switched to Public Mobile, I can not receive any calls, my phone doesn’t even ring. Also it goes straight to voicemail but that doesn’t register either. I can make calls but no one can call me. Please help.

Resolved! Data maxed out in front of my eyes while under my home WiFi

I was sitting at my computer in my home, my phone was tapped into my Wi-Fi. All of a sudden I got a text telling me that I'd used 95% of my allowed data. Twenty-five minutes later I received a text that said I had used 100% of my data. To repeat, ...

Resolved! Relocation

Hi there! I'm relocating from NB to Alberta. Is public mobile working there? Do I need to do something with my account or plan? Thank you.

Resolved! Returning to Public Mobile

Hello,I ported to Virgin mobile this afternoon because I needed a new phone but after everything I have decided to return to public mobile tomorrow as soon as I done with the Virgin cancellation. Can I still use my SIM and email adress?Also can I get...

Resolved! US roaming add-ons

Hi folks. There are probably answers to these questions somewhere here but hope it's ok just to ask about my specific situation. Heading to Hawaii for a week in mid-July. First, is the US Roaming talk/text bundle unlimited? And if I want more than th...

Resolved! Roaming in USA with “dumb phone”

I have seen plenty of posts saying to select network. Is there a way to select network on a “dumb phone”? Is something that is done online on your account? I have not bought the roaming add on yet. Wanted to make sure calling would work in USA on a “...

Resolved! unable to register

Hi, is there any way we can contact the help line? I am not able to register on website. The website says that my number already has an account. I am not able to put balance in my sim I am not able to sign in to website to put some balance I am not a...

Resolved! Internet

I have reception and i can text and call but I don't have data and i paid 40$ to have the 4.5 g of internet.

Resolved! Data Add-on

I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?

Resolved! Update email address needed!!!

Having a bit of trouble, if someone can help me please! I do not see a spot to change my email address in my profile. I need to remove the original email address i provided as this person should no longer receive any notification. Any help would be a...

Mon forfait inclus des données mais cela ne fonctionne pas

Resolved! Add on questions

In September I want to buy the $20 10 day US talk plus data add on. I have a number of questions:1) I have Autopay. Do I have to manually add $20 somehow to my account or will Autopay take care of that? If so how do I do that?2) When I am in the US ...

No service

I work downtown and have ZERO service at my job site, which is where i mainly need my phone and spend at least 12hrs of my day. Service works fine outside but inside the building it is non existent. Ive done the 3g/lte switch and nothing. At my condo...

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