Can I call a real representative on the phone please

[Shaqcanada]

I’m tired of dealing with screens and computers/automated systems I need to talk to a real human who can help me process payment for my plan change I’m trying to do today

[Tsawwassen]

 

The only option you have is to contact CS_Agen - They do respond quickly by email and will resolve your problem.

[JL9]

You can connect with a real person, just not over the phone. If you are still having issues with your new plan you can private message CS_Agent and they can assist you with the change. 

[softech · Accepted solution]

@Shaqcanada   It could simply be a cache issue.  Did you try to use Incognito mode?  or try again on another device.  

If you still unable to make the payment of the plan change, open ticket with PM support.  Understand you have trouble going through the automated system.  You can follow the step below to open ticket.  If Method 1 (using Chatbot) is too much trouble, use Method 2 below 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[computergeek541]

Sorry, but there is no phone-in customer servixe.