@katrinjac4lif - all customer support is online. There is no one that will call you.
Do you have access to self serve/my account ?
If so, see here how to change your payment method:
https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card
Have you ever created a self serve account before, if not you can register for one here:
https://selfserve.publicmobile.ca/self-registration/
If having issues, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
