Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased US roaming for our day trip yet it was unable to connect to AT&T. I am attaching the screenshots from my phone (Google Nexus 6 Pro) for the SIM network. Please credit my account for the purchase of the add-on. Thanks!
This morning I thought I was adding extra data as mine is 75% used and I paid for 2 more GB but it does not show up on the phone. I see it as a credit on my account. Will that cover data usage when I use up the data in my plan? I am taking a trip...
We'll be travelling to US shortly and trying to decide best roaming options. I'm aware of the 3G shutdown, but I'm not sure it I understand it enough to know if it impacts us since we are both on a grandfathered 4G LTE speed plan. Public Mobile websi...
Hi I tried to top up my data but I'm getting a error accessing web sites. Can you please look into this.
My iPhone says that my SIM card is not supported. What should I do?
Hello, I would like to be helped regarding my situation. I tried going into my Self Serve account and it did not work. I then tried changing the password two times and both times, it returned an error or an error had occured. Trying to sign in again ...
I can't sign in to my self service account...and I need to by an add-on for US travel starting July 6th.
Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of ex...
Could you please unlock my account? The email address on the account is xxxxxxxxx@gmail.com Edit:. Email redacted by will13am. Please do not post personal information in the public forum.
Hello wonderful community.Can you please help?I switched my SIM card from my old iphone to a new iphone & cannot text or call.My phone settings show ’no network available’but the carrier shows PublicMobile.how do I fix this?thank you
I bought a voucher to top up my phone yesterday and I can use it to top up my phone! The store would not reimburse!
It's been over a month and I still have no outbound calls. I'm not receiving the sms to port the number. I'd appreciate any help!
I will be travelling to Quebec, New Brunswick, Nova Scotia and PEI. Can I use my voice, text messaging and data to call anywhere in Canada?
I refered a customer with my # and I didn't received my $5 for 5 months
Problem with hearing and talking on two sperate phone with Public mobile service plan why?
My billing cycle is every 26th, this time I didn't get any data. Why??? Need help.
Keep running out of minutes even though I have unlimited minutes. What is going on? This is not the first time this has happened either.
My plan is expired because I forgot to update with my current visa card, It was suppose to renew today.(july 4th 2022) I went into my account and replaced with new visa . My current plan is $50 which was suppose to renew today, but it's still say...
Do I have to register a new phone everytime I get one with PublicMobile or is keeping the same SIM card good enough?Thanks
How do connect add on to phone and text while in the USA?
Hi, I am a handicapped person who is unable to use the computer. Therefore I have to ask someone every time to help. For me to pay each month I would need a mailed bill. Please can you do this for me. If you need to contact me, please call xxxxxxxxxx...
Lost my phone over the weekend, i have been trying to call it , it would still go to my custom VM greeting. all of the sudden this morning when i tried calling again it would just keep ringing/ Vm never picked up/ tried again/ this time someone answ...
Is there a number that i can call customer service
Why will Public not be honest in the transaction history they provide online and show the taxes they collect? The amount charged to my card never matches what they show b/c it does NOT include the taxes they collect which ARE part of the transaction ...
Can I get a refund or somehow access the data I purchased?
I had cancelled my account, but was still charged a monthly fee. How can I address this issue?
Thanks again with double thumbs-up to folks who answered my previous questions about pre-arranging data Add-Ons (no need), and the status of my "Remaining Data" (4gb should be plenty). I figured I'd follow-up with a new post with a more general ques...
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