Community

Resolved! Can't port away number

I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...

Resolved! Forgot log in information

My wife forget log in information, both email address and pin, how can she get her log in information? thanks

Resolved! Free extra data for charity event

Hello I am biking to Vancouver in support of the Centre for Addiction and Mental Health (CAMH) and I am wondering if it is possible to get some free extra data for the trip as I will be out of wifi coverage for most of it. Thanks!

Resolved! Any Student Discount

I am student and I want to know is there any discount for student! If anyone knows any plans or promocode please help!

Resolved! How to use VoLTE on Xiaomi phone like Mi 11

Hi Everyone,I 'd like to buy the Xiaomi 11, Anyone who knows that how to use VoLTE on Xiaomi phone ?Thanks

Resolved! Using phone in Portugal

Can I purchase an add on to use my phone in portugalif so how and how much

Resolved! SIM not working how do I get a refund?

Resolved! Changing phones

Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

Resolved! Slow speed after upgrading plan to 15 gigs.

I used to be on a plan with 2 gigs of data and it was quite fast, faster than my work computer network. I would actively not use the workplace wifi because the speed was faster on my phone. The day I upgraded to the 15 gig data plan I am now getting ...

Resolved! Canary Islands

I see that Spain in a country included in long distance add on.  Does that include the Canary Islands?  They are not geographically in the country of Spain, but are located off the coast of Africa.  Thanks for the help.  

Resolved! Re: Just change from koodo to public mobile with the same number and then it's been 2 days that I ca

Good morning.If I change to the $70.00 plan today can you give me credit for the remainder of my current plan?Thank you.  edited by comptuergeek541: customer's information removed

Resolved! Replying to your reply

Your  email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat  I don’t know what any satisfactory methods there are to communicate. The charge...

Resolved! New customer question - I don't have a phone number, how do I get one?

For all the public mobile links I have accessed to get started, it prompts me for a phone number.  I don't have one. I need one. Specifically, I would like to receive a new phone number, a public mobile plan and purchase a pre-owned phone. The SIMon ...

Resolved! Payment went through but phone not working

Paid on Sunday manually but my phone is still not working- what can I do?bank statement shows payment went through  thanks 

Resolved! data

Why was a lot of my data used when I was on wifi and not online much. over 400 meg at one time.  Not normal. 

Resolved! Add Ons Removal

Are add ons like data and long distance permanent additions to your plan or can you remove them?  I expect some long distance to Europe for a couple of months and then it will end.  I do not want the add on if it cannot come off. Also, do unused minu...