Community

Resolved! New subscription, transferring existing number from Telus

I signed up with PM yesterday (existing pay n talk account with Telus), and chose to transfer my existing number when following the activation process. It said it would take 5 hours to complete, but that was around 1:00PM yesterday.There is nothing i...

Resolved! My monthly rewards if I switch plans?

I currently have rewards on my monthly subscription and want to switch plans but don’t want to if I lose my rewards.  Can someone let me know?  Thanks 

Resolved! Unable to activate new account / Unable to send support ticket

I just created a new account and purchased a plan and esim. I downloaded the app and attempted to activate my account.In the app, I selected "Transfer number" as I wanted to transfer my existing number from Koodo. I completed the steps and then recei...

Resolved! Double charged

Please help me I’ve been charged double for trying to upgrade my subscription please help.

Resolved! how to login my account if my cell phone can not receive text message of verification code?

I need to login my account but my cell phone can not reveive text message. The website need to input verification code but i can not get. what is the solution?

Resolved! Will Rollover bonus add-ons stay with subscription change?

I have a bunch of data and int’l minutes add-ons from holiday promos and such that I haven’t used up and are currently rolling over each cycle. If I change my subscription, will I lose those add-ons? I know the legacy rewards will stay if I don’t opt...

Resolved! log in issue

I've been a Public Mobile customer for 4 years.I recently tried to log in but my phone number is not recognized, as are my three different email addresses.I've been going around in circles trying to get back in to my account. I tried setting up a new...

Resolved! Plan refund

HiI'm a newcomer and I just bought a plan thinking it was a postpaid plan that will help to build my credit score. But it's a prepaid plan... But I already have one.I just wanted to know if it's possible to get a refund ? I'm still waiting for the SI...

Resolved! @CS_Agent

@CS_Agent not able to cancel. I have been over charged. 

Resolved! Do I order a sim or get a refund and then order one

I just set up a new subscription but it says my phone is NOT compatible with E Sim, it advised me to contact support for a refund - but can I just order a regular sim and somehow link it to my account ¿ when it comes in? 

Resolved! SPAM CALLER

I've had numerous people tell me when I call them that their phone lists my number as "suspected spam".  I've had this number for over 10 years. Is there a way to resolve this?

Resolved! How to activate plan without downloading app

I am locked out of my app store and can't download apps. I need a phone plan to call apple about this, so bought a public mobile plan. I need to download the PM app to activate my plan. Why? I have a PM SIM card in my phone and just paid

Resolved! clicked to sign up for $39/ month plan, charged $44

  I click the $39/ month plan, every time I click through, the subtotal is $44. I clicked through to the next page hoping there would be some option to pre-pay  few months to get to $39/ month. It just charged me the $44/ month + tax rate

Resolved! plan upgrade

i just upgraded to a new plan it said it would take effect immediately but it hasn't its been about 10 min 

Resolved! Stolen Phone - login

Phone was stolen, trying to switch SIM card.  Can't get into account as its asking for code that was sent to phone.  No option to get OTP sent to email instead

Resolved! Do I need Data to receive and make a phone call?

I have unlimited talk and text and very limited data. If I run out of data am I still able to make / receive a phone call  or text message?Thanks!! 

Resolved! @CS_Agent

I requested a refund and it was confirmed. It’s more than 2 weeks and I’m wondering why my refund hasn’t been given yet. Wanna make sure it’s in the process of coming in. 

Resolved! Activate subscription

@CS_Agent Tried to activate thru the app, but Step 6 said "Subscription not activated." Tried contacting thru the ChatBot, which told me that bc I'm with Koodo, I need to go back to STEP 2 and pick a different number, then switch it to my current num...

Resolved! importing number

I have been going around in circles for days trying to get my number ported to my new public mobile acct.  It was woeking yesterday, I was using the number, then this morning got a text sayinh I was issued a new temp number and now my acct says numbe...

Resolved! Transfer cell #

Trying to transfer old cell number. My previous cell company sent me a transfer request email. I had 90 minutes to reply. Missed timeline and transfer request cancelled. Have spent 4 hours trying to get someone to help me. 

Resolved! How do I cancel my service and get a refund?

Hi,I bought  a 1 month pre-paid plan and I am still being charged. The chatbox mentioned clicking unsubscribe, but I do not see this option anywhere. Please help. I would also like to know where I can get a refund for the extra month they charged me....

Resolved! My sim card activation is not working and i cant not get in contact with anyone. The people at the k

Resolved! Locked SIM

@CS_Agent My SIM is locked, asking for a PUK number, nowhere to enter it. 

Resolved! Rewards Gone??

Hi, I’ve been with Public Mobile for years. My old rewards are gone. Can anyone help me? Thanks