Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Seriously does anyone know if this issue of recording of being out of minutes on an unlimited provincial plan. This has been going on almost a month now and absolutely nothing seems to be getting done about it? I have submitted two tickets although n...
Does anyone know how long it usually takes support to contact you after submitting a ticket? I need to change my self serve email so I can update a credit card to resume service and have not heard back for an hour (they mention 30 min) so was just cu...
How active do you need to be in the community forum to get rewards applied to your account? Is there a matrix somewhere?
Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40. So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged? The only...
I was so frustrated PM calculated my rewards wrong and I emailed to agent one week ago and he checked everything and said he would pass my case to reward specialist, and also told me be patient to wait someone will reach me, I waited one week and not...
I'm going to be away for 4 months. I can't do a seasonal hold but i can suspend my account for 90 days. How do I do this? My account renews on Dec 6. Do I remove autopay from my account and then on Dec 6 it automatically goes into suspension for non-...
Phone plan renewed and now I have no data or minutes. Unlimited Canada wide and text 5 GB data. Account status showing active. Message saying, I have used all available minutes. HELP
Unfortunately I had to move my number to another carrier. Prior to May everything was excellent, but then something changed and PM's limitation to 3G only voice left me with one frequency at home and it only worked if I stood in one spot of the hous...
I can’t reset my account it says try later. I want to stop the text messages from coming to my cell phone from public mobile because it comes at 1 am
Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did not want it to. I was closing this account
My phone for the past week has been connected to the public mobile network, but I have had no internet access through my data. Is there something wrong with the servers? I don't know what is going on Public Mobile. I want access to the services I pay...
Hello,When I was setting up the new activation, I did the SIM card, create the account and enter the payment details, When it was at the last set, step 1, check mark popped up, step 2 check marked popped up, and it froze at step 3 and never stopped. ...
Rare but it happens from time to time. Lately twice in a short space of a couple of days.I clearly got audible/visual notification and the incoming Text appears 1st on the Login Screen. I catch the 1st few words and then it's nowhere to be found. Gho...
Is the account sign on down, …. Again????
Hi there, I'm having issues logging into my selfserve account to manage my plan. Hoping someone can get in contact with me to help address this. Thanks.
I enter the sim card number on the registration page but I get the error Please enter a valid SIM number.Why can't I use the PM SIM card that was used previously and is currently inactive? It was last used in Dec 2020.
Just wondering why so many deals come along for new customers While existing customers get nothing??????
Appears they combined the 15GB with the promo code (they did not work together before) Is that a typo? Maybe should be 5Gb + 12OR just the 15GB (no 12 bonus) not both combinedhttps://publicmobile.ca/en/on/plans#4G Even the link says 5G (link doesn'...
Hello everyone, I chose to change my plan on the renew date. But on that day, my plan did not change, but I got charged for the new plan price. PLEASE HELP!
The best promotions are for new activations or customers it seems. Are there any deals for existing customers?
The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...
hello im trying to set up and having trouble porting my old number from Zoomer Wireless, its not on the list of carrier's. i selected Rodgers but thats incorrect. please help
Hello. Can I go back for my previous plan? Because my son took my cell and by mistake he pressed “Yes “ for the text message and he didn’t say to me. I just figured out. I will pay for this month the amount what I need to pay for new plan. But if thi...
Request list of Invoice breakdown and services included emailed to me
Hi! I edited the SMS center number thinking it was incorrect. Then I couldn't send text messages anymore. I tried changing the number back to what it was but I still can't send text messages. The SMS center number was originally formatted as +1(XXX...
Hello, I renewed my subscription 2 days ago with the option to change my plan. In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.
Hi, my account became inactive because my credit card expire. There is no phone service on my phone. Ha can I resume my phone service . I am ready to pay my due bill through credit card. thanks
I have just upgraded my plan from 3g to 4g. What happens? Do I get a new sim?
Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number? Thanks for the help
Hi I cannot remember my password to my email to my public account .I need my cell number to access my email and lost my phone I have a new SIM card I want to activate with my same number So I can access my online and emails. Please @linkstomembers
