Community

Resolved! SIM card problem

I bought an e sim when I activated my account  my phone's not compatible with e Sim now I need to transfer my account to a physical SIM card how do I do that

Resolved! Plan

Can I use my plan in Australia? 

Resolved! where do I enter my new credit card expiry date?

All I need to do is enter my new credit card expiry. How and where??

Resolved! If you set a plan change on renewal, is it honoured?

I set a plan change from $39 20gb 30 days to $117 30gb 90 days but I am seeing some people notice when it is time to renew, it is changing to $44 30gb 30 days because the 90 day option is no longer in market. Is this true? if so, it is worrisome as I...

Resolved! Unable to get Eversafe ID due to wrong phone number

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. 

Resolved! not allowing me to use my calling minutes

Pretty frustrated!  I have over 30 minutes left for calling out and I keep getting the message I have used all of my available minutes up!  I have failed to make several work calls due to this error - has been happening for 4 straight days.

Resolved! Number used for scam calls?

Hi! I just received a call from NoCallerID saying that my number was used in a scam asking for money. How do I check if my phone number has been stolen? Or used for malicious activity? I would really appreciate the help! Thank you! 

Resolved! PIN number

How do I find my PIN number 

Resolved! Esim - Iphone 11

Can I purchase a plan on public mobile and just use an Esim card?  I’m new to this. Setting up my old phone for my daughter.  

Resolved! Get a cell #

Can't transfer current number.where can I get a new number? 

Resolved! Going to be doing a chargeback

Terrible customer service support (there is none lol), bought a plan with esim when trying to loging to in download esim it asks me for a code that is sent to the public mobile phone number but I don't have sim installed how do I log in. Going to do ...

Resolved! Plans

If you change plans from a $15 plan month too a $39 plan a month can you go back to the 15$ plan again if you want too?

Resolved! Autopay

Hi,I thought there was a $1.00 credit applied to every monthly payment for being in autopay. I haven't seen those credits. Did I have the wrong info on this?Thanks.

Resolved! Data issues

My data was used up while not even using my phone, and I didn't even get the text message saying I've used 95% of my data like usual, only the one saying I used 100% of my data. Asking me to buy more, and I did , but withing 15 minutes, I got another...

Resolved! Sim Card hasn't arrived and no oder number

 It has been 10 days since I placed my order for a SIM card and paid for. I am unable to submit a support request because I do not have an order number. The chat bot can't help with SIM card issues and there is no phone number for customer service to...

Resolved! Esim activation

Resolved! @CS_Agent Transfer Number

@CS_AgentHello, It seems that the transfer of my phone number was not done properly. It needs to resubmit again. Thank you, MEGAN 

Resolved! Reward services were on hold and my rewards did not apply to my subscription payment today

Resolved! New subscription, transferring existing number from Telus

I signed up with PM yesterday (existing pay n talk account with Telus), and chose to transfer my existing number when following the activation process. It said it would take 5 hours to complete, but that was around 1:00PM yesterday.There is nothing i...

Resolved! My monthly rewards if I switch plans?

I currently have rewards on my monthly subscription and want to switch plans but don’t want to if I lose my rewards.  Can someone let me know?  Thanks 

Resolved! Unable to activate new account / Unable to send support ticket

I just created a new account and purchased a plan and esim. I downloaded the app and attempted to activate my account.In the app, I selected "Transfer number" as I wanted to transfer my existing number from Koodo. I completed the steps and then recei...

Resolved! Double charged

Please help me I’ve been charged double for trying to upgrade my subscription please help.

Resolved! how to login my account if my cell phone can not receive text message of verification code?

I need to login my account but my cell phone can not reveive text message. The website need to input verification code but i can not get. what is the solution?

Resolved! Will Rollover bonus add-ons stay with subscription change?

I have a bunch of data and int’l minutes add-ons from holiday promos and such that I haven’t used up and are currently rolling over each cycle. If I change my subscription, will I lose those add-ons? I know the legacy rewards will stay if I don’t opt...