Community

Resolved! Double Charge

Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.0.0073.45 X2 publicmobileWhy is this necessary for a private issue, instead of a chat you de...

Resolved! Switched to Public with eSim, now cannot access Apple ID

Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed...

Resolved! Cancelling voicemail

How do I cancel voicemail, like just shut it off?Thx, have a good day.Jer

Resolved! Activation with pre-paid

I have a sim card from PM  and a voucher for $20, I cant activate online, the only option is with a credit od debit card. How to activate new sim with new phone # with a voucher?Thx community!

Resolved! How do I speak to a real person

I’ve been looking on here for over 30 minutes and I can’t seem to find a way to speak to a real person. I’ve been trying to figure out how to cancel my plan without getting a verification code, because I can’t access my phone because I lost it and th...

Resolved! Mail arrived with no sim card

@CS_Agent.I received mail today. I suspect it was supposed to be my sim card but there is nothing in the envelope. It's clear that the envelope had not been sealed but instead tape was used to close it (I'm assuming by Canada post). Can you advise wh...

Resolved! SIM card problem

I bought an e sim when I activated my account  my phone's not compatible with e Sim now I need to transfer my account to a physical SIM card how do I do that

Resolved! Plan

Can I use my plan in Australia? 

Resolved! where do I enter my new credit card expiry date?

All I need to do is enter my new credit card expiry. How and where??

Resolved! If you set a plan change on renewal, is it honoured?

I set a plan change from $39 20gb 30 days to $117 30gb 90 days but I am seeing some people notice when it is time to renew, it is changing to $44 30gb 30 days because the 90 day option is no longer in market. Is this true? if so, it is worrisome as I...

Resolved! Unable to get Eversafe ID due to wrong phone number

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. 

Resolved! not allowing me to use my calling minutes

Pretty frustrated!  I have over 30 minutes left for calling out and I keep getting the message I have used all of my available minutes up!  I have failed to make several work calls due to this error - has been happening for 4 straight days.

Resolved! Number used for scam calls?

Hi! I just received a call from NoCallerID saying that my number was used in a scam asking for money. How do I check if my phone number has been stolen? Or used for malicious activity? I would really appreciate the help! Thank you! 

Resolved! PIN number

How do I find my PIN number 

Resolved! Esim - Iphone 11

Can I purchase a plan on public mobile and just use an Esim card?  I’m new to this. Setting up my old phone for my daughter.  

Resolved! Get a cell #

Can't transfer current number.where can I get a new number? 

Resolved! Going to be doing a chargeback

Terrible customer service support (there is none lol), bought a plan with esim when trying to loging to in download esim it asks me for a code that is sent to the public mobile phone number but I don't have sim installed how do I log in. Going to do ...

Resolved! Plans

If you change plans from a $15 plan month too a $39 plan a month can you go back to the 15$ plan again if you want too?

Resolved! Autopay

Hi,I thought there was a $1.00 credit applied to every monthly payment for being in autopay. I haven't seen those credits. Did I have the wrong info on this?Thanks.

Resolved! Data issues

My data was used up while not even using my phone, and I didn't even get the text message saying I've used 95% of my data like usual, only the one saying I used 100% of my data. Asking me to buy more, and I did , but withing 15 minutes, I got another...

Resolved! Sim Card hasn't arrived and no oder number

 It has been 10 days since I placed my order for a SIM card and paid for. I am unable to submit a support request because I do not have an order number. The chat bot can't help with SIM card issues and there is no phone number for customer service to...

Resolved! Esim activation

Resolved! @CS_Agent Transfer Number

@CS_AgentHello, It seems that the transfer of my phone number was not done properly. It needs to resubmit again. Thank you, MEGAN