Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my monthly 1GB promo. WHY? My husband has exactly the same plan as me, not only does he continue to have an extra 1GB monthly, he also has a one-time 2GB bonus on his account. Please explain to me why the difference in our offers when we pay ...
I am ready to cancel this crap!!!! I have spent more than 30 minutes trying to log in, and finally when logged in, I want to update my profile. The system tells me my city of Laval does not exist - it's only rthr 2nd biggest in Quebec, but doesnt exi...
I recently switched from a Samsung Alpha to a Umidigi a13 pro. Popped my sim in, texting and calling works, but my data wont work i can only use Wifi. Any help would be appreciated. Mobile data is on.
Hi, I'm switching carriers and need my number released to port over to the new carrier. I was told I need to request this manually since my account is currently inactive/expired. Thanks.
Help! Earlier today I received an SMS from Public Mobile saying 'welcome to public mobile'. Just now my phone number stopped working.Has Public Mobile accidentally ported my active in-use phone number to a public mobile customer? Who can help me? Thi...
Hi,My daughter received the Black Friday deal by email earlier today but I didn't. Is there a reason? Anyway, I ordered myself a phone (Samsung S20 . . ), used my Public Mobile email but didn't get the discount . . . plus, oddly, when I went to login...
I have a registered card, tried to make a payment and it keeps coming up “ ooops there was a problem with the payment try again later “ I have tried again later but still keeps coming up with that error. There is money in the bank !!! ( I bought vouc...
Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298). I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?
I just signed up for the $40 15G at 4G speeds. I do have $6.00 in rewards on my bill every month. If I changed my bill to this new deal will the rewards still take? So my new bill next month should be $40 -$6 plus tax? Thanks.
Currently on $120, 12GB Data 90 days - plan, unlimited pronvice-wide calling with long distance min purchase add on. I am schedule to switch to $40 - Unlimited Canada-wide minutes, 15GB data at 4G speed, Canada-wide minutes on next renewal date at ...
My plan was renewed today and I was charged for the 4G plan with 15GB data and it seems that I am still on my old plan. I paid $44.80 but am still on 3G with 3GB of data. Today was my renewal date. I tried signing incognito mode and also used another...
can i have a second phone on my plane
Is there any way of adding on the 12GB deal after you have initially activated the SIM card? This deal is the entire reason I went with Public Mobile and it would be frustrating if I couldn't add it on. Thanks,Zach
I accepted a change of plan by text . but system did not upgrade my account .
Why did you take two payments off my credit card I do not have automatic paymentIt also says my card has expired and it has not
Hello I thought I closed this account a year ago and found out that it is not the case (the email address is not my work email address). So now I have been charge for a year without knowing/using. I was thinking about activating a sim for my sister.
My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.
Hi there,I forgot my community account password and my email has changed since the last time I was in the community so I couldn't log in and had to create a new account. I would like to reactivate my old account - is this possible? Thanks, Peter
I have three kids, two with public mobile and others with lucky mobile. After I did the preauthorized payment plan for lucky mobile they add the 2GB data free of charge in the same plan $15.00/month.I am with two cell phones with public paying $15 pl...
Hi I ment to sign up for th $40 for 15g at 4g speed plan not the 5g. Could we please change this as it costs the same amount. Would be appreciated
My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impre...
I set up a new account yesterday and can't get logged in. I tried changing the password and still can't get logged on.
I received a text message that I was in the US however I was in Sooke, which is directly across from Washington. I have an AirBNB receipt to prove it. I should not be receiving any additional expenses on my account.
Hello : I have changed my plan from 3G to 4G since Nov 11. However, the internet speed is very slow. The download is only 1.92, upload is 0.22. Any suggestions?
My phone is transferring some calls to voice mail without ringing the phone.
I transferred my Canadian number from my old carrier to Public a week ago. My data is working fine and I'm able to make outgoing calls, but I'm not receiving text messages and phone calls. The Public Mobile chat bot states that it can take a while fo...
Android OS tells me to sign in yet when I go through the link is says internal server error. How do I connect to the network and use my data?
I was finally able to log into my account to see that my plan is still active but my data is not working at all, I got a new SIM card and tried that, tried putting the card into a different phone, but nothing. I tried using my phone as a hotspot to s...
I bought a pre-owned phone from Public Mobile and it arrived with an incompatible charger. How do I contact them to ask them to replace it?
Hi,I have lost my sim card and I would like to replace it what should I do?
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