Phone not allowing me to make calls

[a1734mj]

My phone isn't letting me make phone calls and when I try to call anyone it says "7B1 your phone is not connected to the server". It still lets me receive calls and messages and send messages but all calls show up as "No Caller ID". I requested a plan change on June 30th and this happened at that time. Can you please advise on how I should proceed?

[BKNS27]

@a1734mj 

It maybe a provisional/backend issue with your SIM so private message a CS_Agent on the envelope icon on your computer.

[Chalupa_Batman]

Have you tried rebooting your phone? Also, have you tried going into network settings and resetting all network settings? This will clear previous information and allow you to start from scratch and might help clear things up.

[softech · Accepted solution]

@a1734mj we saw this happened after a plan change occasionally too

you tried reboot the phone once?

if that does not help, message support for further investigation

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@a1734mj  Get support to reset your account 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437