Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For context, I submitted a ticket requesting to get my 250GB of data for 150 days promo back because I did not know that changing my plan would get rid of the bonus data. I hear back from clau telling me he can provide me with $15 reimbursement for t...
So I'm helping a friend activate PM and port from Fido. I've done all the steps, installed PM app, activated account (they signed up and ordered SIM online a few weeks ago), said to port from Fido, gave IMEI, etc. PM app says they can install new SIM...
Referral code my husband gave me did not work when I signed up recently. Can I get some help applying this code as there is no option in the app. thanks
Is there going to be support for WIFI calling soon? I have been a long time PM client and would like to stay but we do not have very good cell reception at our place now and are missing or drop calls all the time now.
Dial pad doesn't allow me to make selections during call by pushing numbers on it.I hear click but my selection is ignored and call eventually ends, because "I did make a selection".This is happening most of the call but only I'm on LTE or 5G.When I ...
Hi, my son's account needs to be closed. I am paying for it on my credit card and he no longer has a phone. I don't seem to be able to sign in under the email address:*****@**The only other email it might be under is his name with 09 I believe?I have...
Hi, will I get a message when my data is nearly used up?? Will the data just stop working, or will I start to get charged for going over?? Thanks
got SIM and Data is working but zero Texting
We recently activated an account for our son and we went the esim route after verifying the IMEI number from his cell would work. After completing the purchase and attempting to login to activate accounts it gave an error saying the esim NOT compatib...
Beside about 4 hours trying to get into my account because of the authentication system that keeps resetting and deleting a new password when its forcing me to get a new one.Why was there no explanation of this system. why does it not acknowledge my ...
Bought a US package a couple of weeks ago and when I got down to the states I had no service to call
IS THERE A TEMPORARY PLAN AVAILABLE WHILE I AM IN MEXICO FOR 5 DAYS
Hi there,I am unable to get past the log in page. It keeps asking me to "resume activation" or "return to log in". When I click resume activation, it gets me to an error page error code xxxx. If I return to log in - just loops me around to the sam...
HelloI activate a PM number BUT sms not working. What can I do????
Hi everyone,I am trying to transfer my number to Fizz. My PM subscription was for Mar 10 - Apr 9, so I was under the impression it would be active until end of day today. However, PM has put my services on hold because I turned auto-renew off, so Fiz...
My iPhone 13 and I registered for eSIM. And now I only get IMessages from my email. What do I do? I restarted and restarted the network. Keeps saying it is verifying my phone # when I try to change it
I'm trying to determine if my phone (a Samsung A32 5G) is volte-compatible; I don't see a choice for volte under mobile networks, but I do see 5G/LTE/WCDMA/GSM. I did successfully do the test of calling a local number with wifi turned off, seeing th...
Just moved to Canada and want to get a mobile subscription. Every time I enter all my details correct and try to pay by pressing the 'Proceed payment' button I get stuck on a page showing "Processing Payment" but nothing happens. I have used 3 differ...
Does anyone else have problems receiving images by text and not able to do group texting?
It’s keep saying SOS when I put my sim card in my phone like public mobile block my phone from accessing the service because when I put it in a Samsung it’s work fine and I know my phone it’s unlocked I bought it from apple it’s a iPhone 15 pro ma...
Received text that i got 30gb promotional data for 150 days, but this isn't reflected on the account, and I don't seem to have it. Why is this?
So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it
I was under the impression that when something ends on a certain day, it ended at 11:59 PM that day. Not the morning of the day.All these plans at Public Mobile had an expiration of April 9th, which is today, but does not April 9th today, and at 11:5...
I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday
My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.
I ported my number from Virgin Mobile last Thursday. Everything is good except l can't send or receive texts. I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous. Can someone ...
Wanted to switch over to PM, was in the process of it yesterday, got busy and figured I'd have time to finish it off today. At time of writing, it is 10:47AM local time and PM is giving me the middle finger, Error code XXX on resuming activation and...
I can call using my cell phone, but I can not receive or send texts. After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
My service is disconnected. Whom to connect ?
Hi all, $26 4GB (new activation only!!) other:$15 - 250Mb$25 - 1GB$29 10GB$35 50GB$40 - 75GB$55 - 100GBI think they don't offer any Canada-US plan at the moment, which I think it is weird. I think they direction is they will have that as a ongoing...
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