Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to get a new eSIM for my Pixel 3, but the installation failed, leaving me without a network connection. While attempting to access my online account, I'm prompted to verify an access code sent to my phone number. Despite registering and payi...
Ok. I'm not sure what the hell is going on but it seems as though public mobile's website offers no ability to message customer support! I mean it certainly makes one thing it should be accessible, but it looks like every effort has been made to avoi...
I’m in the US and I have a US data package but I can not access the internet. Does anyone have any suggestions. I did check the information data base and made sure all my settings are correct. I have an iPhone 12. My wife has a iPhone 8 Plus and ...
Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?
I can text but can't send or receive fotos even so it says photo texting included
Hello I forgot to use my friends referral code xxxxxxxxxxxxxxx during setting up my account. Kindly assist adding
Hello Support, My SMS Service is not working after number transfer on either old SIM and New eSIM.For any app everyone is forced to use SMS/Text serviceKindly assist ASAP
I'm currently facing extremely slow data speed during day time. Download is generally less than 0.5Mbps. The issue doesn't occurs (as in the download speed can reach at least 5Mbps, which is still very slow) if I switch to 3G or HSPA+ network, but it...
Just signed up for my subscription yesterday - I transferred my number over from another carrier. Confirmed the SMS to authorize the transfer and popped in my Public SIM. I Can make and receive phone calls, and data works fine, but I can't send or re...
My husband is with Virgin but would switch to Public Mobile if he can get the same plan as me which is unlimited Canada/u.s. calling and texting. I need to speak with an agent
I have successfully transferred my line from bell to public mobile, but I have not been successful with my messaging. I'm not able to access certain accounts because I have not been receiving codes from my number. I am able to make calls using my num...
Hello Community,I'm hoping someone can help. I am a PM user for a number of years. I am a volunteer firefighter and we use an alert system that sends a push notification as well as an sms to our phones. Recently, my phone has stopped receiving the sm...
Hello CommunityI started with PM on April 6 and since then my phone hasn't been working until today when an agent finally made a recommendation to get a new eSIM card. That finally fixed the issues ( no incoming or outgoing texts, calls, data) and my...
I went through the change plan process to move from the 30g $40 that I have now to the 50g $34. Everything was fine for the change on renewal then I get a change failed pop up. this is day 2 of trying. Current plan started Oct 2023. Next cycle apr 3...
having an issue with sending and receiving pictures,I can send to some people in my contacts but not to others.
Please help
I changed my phone number (switched provinces). When I log onto my account, it says that my current phone number is the new number. However text, call, and data are not working. The only thing I am able to use is wifi. It has been over 16 hours since...
Hi how can I get in contact with a cs agent, I am a new customer but my activation was unsuccessful. It gave me a number from a list that was already in use.
I am going to switch my subscription to the 20 G plan. I want to know if my previous international minutes left will be transferred to my new plan? Since it is in the middle of billing circle will I get a refund? Will my previous referral reward and ...
Hello, I have a trouble with receiving text messages. When I’m in Korea, it isn’t able to get texts from Canada like OTP text messages. My plan has international text option, my phone is iPhone, and I don’t know what to do. Please let me know if you ...
Hello, I'm looking for my old bills for tax purposes now that I am no longer a client they dont seem avaialble? Any tips on how to access those? thanks
Hi @ADMINCL I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some othe...
Hi, my account was on auto pay yet my Public mobile number stopped working. I'd like to reactivate it with the same number as I have the number registered in a few places. I have issued a couple of tickets, however, I haven't received a response from...
I keep trying to edit my payment card because my old credit card expired. I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later. I keep being told that. It's very frustratin...
I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.
hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...
Why is it so difficult for me to get hold of an agent today. I want to know if the subscription choices have changed recently. I used to get the $15.00 with 250mb but now it doesn't seem to have the data with it.
I referred my friend joined PM and she registered $29/month planJust did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?thanks
Hello, I’ve searched the community for some answers but while getting some info that’s helpful, I’m still left not totally sure of my options. I’m travelling to the USA for seven weeks and use Messenger to keep in touch with family since I’m at a hot...
Cannot update credit info.
