Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It's been 5hrs and my old phone number has not been transferred yet, is this normal?
Can someone share promo codes? Thanks.
Hi!Is there any way to get the $29 CAN/US/MEX 10Gb roaming plan for existing users? I'm currently on last year's black friday deal (50Gb @ $34/mo) and have been loving it. I go to the states often enough and rarely if ever crack 5Gb data usage so I'd...
I am planning to cancel my subscription tomorrow, subscription is active till 12 Dec. could you please help on having refund of paid amount for remaining duration 1st to 12th dec.@CS_Agent
I'm currently member . I pay around $40/ month however I have only 20 Gigabyte for a month of 5G. how can I get more data ( better plan Black friday)?
I am getting the 7B1 error and cannot make calls. What do I do?
I called 611 and it says my account is temporarily suspended. However, I just open new account and I have paid with my credit card. Can someone help me check?
How do I check my voice mail?
Recently saw a Facebook ad which advertised 250 LD mins for $29 Can/US/MEX and 500 LD mins for $35 Can/US/MEX plans. I signed me and my spouse thru the link in the ad, as I had the app, the subscription process went thru it, but I noticed today that ...
Newly created public mobile account showing sos only. Please let me know what I have done wrong,
I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the authorization text and immediately replied with Ye...
I downloaded the eSIM onto my iPhone by accident but I just want the QR code to scan to start up my android phone. How do I get a new eSIM as the QR code says it’s already in use?
I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. I am confident I need an agent to intervene. Looking forward to private message from...
System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.
Hi,I am wondering if anyone is getting the same message. I transferred my old phone number over to Public and I am now getting a message that says “This number is registered to your Apple Account, but is not associated with this phone. You can keep u...
Hi I’m a new user trying to transfer my number from Fido to PM. I received a message from Koodo saying the transfer failed, but the PM app shows activated. Does anyone know what next steps, if any, I should take?
Hi I tried porting a number from Koodo but I can’t transfer my number over. I get an error saying invalid number. I currently have a temporary number.
Hello I recently signed up online and for the Black Friday deal for $35. I selected to have the sim card delivered. My email notification says order processing and shipment is via Canada Post? If Canada Post is indeed the shipment method, is there...
Hello,How can I get txt in china ? Thank you
Hello, new to PM as of yesterday. Tried all the AI chat examples, but still no connection to the network. Suggests? Thx.
Received a message from Rogers for transferring a number but my answer of YES is not being delivered. Need immediate help
Just moved from Bell today and approved the account transfer. Activated eSIM when setting it up. Now phone is in SOS and I do not see any eSIM when I go to Settings/cellular on my iPhone 11. Still showing Bell
I am trying to activate my sim card, but I received an error message. Customer Service told me I need to purchase a physical sim card and then go into the Public Mobile App and scan the QR code. When I go into the app, it is permanently stuck on this...
If I purchase a used android phone, (I currently have an Samsung A5), do I understand correctly that I simply swap the sim card, and there is no further set up to start using the new phone?
I just paid the first month fee on a new account and have not yet activated it. How do I cancel and get a refund?
Hi,@CS_Agent My wife's account looks like has wrong email being used so she can't seem to get the OTP email with the code how can I reset the accou
I have been with public mobile for many year's now. For some reason in the last 4 or 5 months I can not send Pic's or GIF's by text, it keeps saying delivering and then fails to send. I am baffled by this. I have not changed my phone (1plus Nord 100)...
It seems that sone of my texts r going out no problem but people with android phones texts r not delivering. Anyone else have this problem or ideas on how to fix?
Will the automatic payment stopped if I switch public mobile to another company
