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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

US roaming package costs

The wording on your US roaming packages is confusing to me.The $30 package - is that $30 per day (15d)? Or is that $30 for 15 days?And then it says elsewhere that all US roaming packages expire in 10 days. Can you help me decipher which of your state...

DougRarog by Great Neighbour / Super Voisin
  • 1531 Views
  • 5 replies
  • 1 Bravos

Struggling to login to my account

I am a mother who opened four separate accounts for her children.  My automatic payment method changed and I am having difficulty reactivation two of the accounts. 

Roan1 by Great Neighbour / Super Voisin
  • 302 Views
  • 10 replies
  • 1 Bravos

Port number

I recently had number ported can call out but can’t receive a call text message works fine

Ashleytara67 by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 1 Bravos

ticket

Hello  I just submitted a ticket for not receiving my lower bill rewards that I redeemed on Jan 1 2023. Ticket reference number: 277465-846 How do I find out when someone has resolved this as I could use the help on the bill please and the reward poi...

JuliaLeese by Great Neighbour / Super Voisin
  • 399 Views
  • 6 replies
  • 1 Bravos

My account

It's been a month and I cannot access my account to make a payment. I thought when I set up account in December I had put auto payment but now when I go to login it say not valid username or password.

Oliveshy by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! Texting

Why if I am in Florida and my Data and Bluetooth are turned off with only WIFI on, for music purpose,do I get 8-10 Text notices a day telling me I do not have Text available on my plan?Cliff

sandcliff by Great Neighbour / Super Voisin
  • 364 Views
  • 7 replies
  • 1 Bravos

Forgot user name

I forgot my use name i.e. email address and attempted few times, then my account is locked. 

angai by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 1 Bravos

Resolved! My PM number not working

I just ported my number from Chatr to PM and when someone calls me it goes straight to voicemail and when I call someone it goes thru, same thing has happens to my son. Pls help.

Davinder123 by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Resolved! Samsung Galaxy A14 5G

Has anyone had problems using Samsung Galaxy A14 5G with Public Mobile Network?

johnluk by Great Neighbour / Super Voisin
  • 1165 Views
  • 10 replies
  • 0 Bravos

Resolved! Out of country voice-mail loop?

So I have a dual sim phone. Mint and Public. I'm just on Mint now, but I did switch on Public recently to receive a text message.  That action seems to have started an unending loop of voice-mail message notifications from Public. Every time I respon...

BIGRICK by Good Citizen / Bon Citoyen
  • 310 Views
  • 3 replies
  • 0 Bravos

Overcharged

I have a $40 dollar plan.I set up prepay so I should get 5 bucks off.Im charged 45 on my CC. How do I even see my invoice see what the charges on my account. Payment history doesn't show any 45 dollar charge.

Gamblevii by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost rewards after changing plans?

I've been with Public Mobile for about 6 or 7 years now. Just swapped my legacy 3 month plan for the new $40/month 15GB plan. Two issues: (1) My account no longer shows loyalty savings in the Rewards section, and(2) In the "Upcoming Bill section", my...

cleeh by Good Citizen / Bon Citoyen
  • 1178 Views
  • 25 replies
  • 1 Bravos

Having trouble adding funds

 Im trying to add funds on my public mobile and it keeps showing a verification code and I'm not getting anything in my emails using the same email I use when I activated this account, please help 

Shanimen by Great Neighbour / Super Voisin
  • 406 Views
  • 9 replies
  • 0 Bravos

please help me with my issue

The phone has the correct phone number ie xxx-xxxxxxx and when trying to use the phone I hear a message saying to re-active my plan. I am on automatic payment and the due date has not come which is 23rd Feb 2023 as I just came back from treatment it ...

shobana1959 by Great Neighbour / Super Voisin
  • 329 Views
  • 5 replies
  • 0 Bravos

Resolved! Switched my son's plan a month ago, still on old plan?

Hello Mods and Community.  I switched my son's account from the $15/m account to the $25/m account back in January. He wanted the unlimited calling. He just told me (teenagers, argh) that it has not been working and that he is still capped at 100 min...

saje_ward by Model Citizen / Citoyen Modèle
  • 615 Views
  • 10 replies
  • 0 Bravos

Resolved! My account

I upgraded my plan lastnight it was $40 for 15gb when it changed it only gave me 5gb for $40 how do I talk to someone 

Addison by Good Citizen / Bon Citoyen
  • 573 Views
  • 12 replies
  • 1 Bravos

Resolved! Refund add-on

Hi, I would like a refund for wrong add-on.

zappi by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 1 Bravos

Activation issue

Hello, I'm trying to activate my SIM card transfering the number from a Bell number. I tried already 4 times and it keeps failing. Alawys on step 3. I tried both with the IMEI and my old provider account number. Can I have any help?

marciosarto by Great Neighbour / Super Voisin
  • 314 Views
  • 4 replies
  • 0 Bravos

Resolved! Bought ZTE phone March 2022, sometimes no ring tone

Bought ZTE Cymbal2 March 2022.  Minor problem such as inside screen show "No service!", not a big deal so I just ignore. We rarely use phone, even rare to get calls.  A (very) few times in last year, I noticed that someone called but we did not hear ...

Tahiti by Great Citizen / Super Citoyen
  • 840 Views
  • 16 replies
  • 2 Bravos

Resolved! iPhone 11 hotspot keeps disconnecting

I recently bought a pre-owned iPhone 11 online with Public two weeks ago.   The hotspot connection keeps disconnecting after 5 to 10 minutes.  I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this is...

PYMak by Good Citizen / Bon Citoyen
  • 428 Views
  • 6 replies
  • 0 Bravos

Resolved! 1 GB data add-on missing

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…Anyone could help with this issue?Thank you.

janniliu by Good Citizen / Bon Citoyen
  • 363 Views
  • 6 replies
  • 2 Bravos

Resolved! iPhone 8 warranty

Hi, I’m having problems with the audio of my refurbished IPhone 8 that I purchased with PM last June 2022.it says that there’s a 1 year warranty.How do I proceed to get help to fix the phone or get another one?Also, while it’s getting fixed, do they ...

Weeya by Good Citizen / Bon Citoyen
  • 369 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM Intermittently Working - How to Replace?

Hello, I think my SIM is getting old or worn out. I've had it through several phones and now, occasionally, my phone will notify me that I don't have a SIM installed. I'll take it out, clean it, and put it back in the phone and it works again - conne...

TortugaVerde by Great Neighbour / Super Voisin
  • 664 Views
  • 14 replies
  • 1 Bravos

Resolved! Unchanged speed in new plan

I updated my plan to 4G speed on February 3rd, but my phone still shows 3G speed and there has been no change.  What can I do?  Additionally, my account was charged the full price at $40 despite the fact that it should have been charged with $7 in re...

wendykcw by Great Neighbour / Super Voisin
  • 393 Views
  • 7 replies
  • 1 Bravos

Resolved! US add on

I added a US add on from Canada Feb. 17 before my flight on Feb. 18. When I arrived in Denver Feb. 18 I did not get a service. I re booted my phone but still no service so I requested another plan which worked. So I paid for 2 plans when I only need ...

JP56 by Great Neighbour / Super Voisin
  • 350 Views
  • 7 replies
  • 1 Bravos

Resolved! Two phones on one email

I want to register a second phone and don't want to use a different email address.  Can two phones be put on one account?

Poleman by Great Neighbour / Super Voisin
  • 371 Views
  • 9 replies
  • 0 Bravos

Resolved! Not able to login

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

Nischal1 by Great Neighbour / Super Voisin
  • 435 Views
  • 6 replies
  • 0 Bravos
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