[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
sign in to my account
I requested to have a land line ported into my account now i am unable to do two step verificationbecause code is being sent to ported number which is a land line that i have no access DGD
subscription issue with account
i signed up on Nov 22nd the services were great and everything is working fine. but on Nov 30th, there's no services with my account (no data, no voice). i submitted a ticket and they help me get my services up and running the next day, but there's a...
Resolved! Can't activate new subsciption.
I'm trying to change my phone plan from my $19 3g plan to the $29 5g plan. I already submitted my credit card info and paid. but I can't transfer my number to the new pla
Resolved! Canada-USA-Mexico plans
When using canada/usa/mexico plan in mexico, do i have to dial country code etc to phone canada, usa or mexico?
iPhone 11 pro max burning thru battery
I have an iPhone 11 pro max that I just migrated to public mobile. I mistakenly thought it supported 5g and bought the 5g plan. Now my battery is depleting very quickly. I'm at 35% after 8 hours when I used to go more than a day. Battery health i...
New subscription for new iphone and cancel subscription and transfer phone number from old phone
I have a new iPhone 16 Pro, which uses an esim. My old phone is an iPhone SE with a 4G subscription. I would like to start a new 5G subscription with my new iPhone 16 Pro, and cancel the 4G subscription with my iPhone SE, but also transfer the phone ...
How long do I have to complete a new activation/port?
My husband would like to take advantage of a Public Mobile Cyber Monday promotion (expires today), but we are out of the country, and will not be back until January 9th. (I am currently on PM.)We have previously verified with Public Mobile that he n...
Unable to see advertised plan for changing my subscription.
I currently have a $34/mo 50GB Canada/US plan. When go into to change subscription, I'm unable to see this $29/mo Cyber Monday plan. How can I get it?
App doesn't load a login screen to sign in - just loads a blank white page
Signed up and can't finish my registration as when I try to sign in through the app it just loads a blank white page?
Resolved! Looking for the help of the manger for logging in my account
Hello , please give me a link to contact the manger. I need the instructions
Unable to login to account due to an inaccessible phone number
I have recently switched phone providers and wanted to keep my old phone number. After saying yes to the text message that TELUS sent me to confirm that i wanted to keep my old phone number, I was supposed to receive a code from Public for my eversaf...
subscribing/promo
I'm having a terrible time subscribing and I want to take advantage of a promo that ends tonight, December 2. I can't seem to get through the process. I want to purchase the promo today.
Resolved! Incoming calls problems
Often incoming calls randomly directly go to voice box without reaching the destination phone, sometimes works normally. With different phones and numbers of the same service provider, it's NOT the problem of the physical phones. And the signal is st...
How to refund prepaid month?
I signed up for a different plan 2 days before my subscription renewed. I already paid for the SIM which arrived today, but I have a pending charge with public mobile this month. My question is if I can transfer my number to a new company today and c...
Resolved! Promo code
I'm having issues applying the 50 percent off promo code. Can someone help pls?
Resolved! New Activation, was given existing number!
Hi,I'm in a bit of a predicament here.. essentially I signed up for the $29 plan on the app, and it gave me a list of numbers to choose from. The number I choose turns out to already belong to someone else!I put my new Public Mobile sim card in my sp...
Entered wrong Account # at the time of port # from previous provider. Please help
Hi I entered the wrong account # at the time of port. Please help asap. Thx
Condo buzz system doesn’t come thru
My condo has an intercom system. When someone buzz, it will call the phone number. When buzzer tries to call my phone number, it keeps saying the call can not be completed, please check the phone number. try calling, and answering call from other ph...
Text code going to wrong number
I was resetting my password using the mobile app on Android, but wasn't receiving the code sent by text, then I noticed the last few digits it was sending it to were not my number. I changed my number last month so it's probably sending it to my old ...
$35 Cyber Monday not available to change to when I log in?
Good Day,I am currently on the $40/mth US/Canada 75G plan... its great... but I NEVER come close to using 75 gigs and the new Cyber Monday plan of $35 US/Canada/Mexico 50G is SO much better for me... but once I log in to my PM account, that option do...
Black Friday offer
I subscribe the $35 for 50G plan. It also shows there’s 500min long distance on the plan. Why is it gone after I subscribe?!
Resolved! Is the $10 off for six months available to existing customers for the 45 per month CAN USA MEX plan
When I sign in and click on change subscription, I don't see the "$10 off for 6 months" for this plan. The " $10 off for 6 months" shows only when using the "Shop" button as shown below.Is the $10 off for six months available to existing customers
no service intermittently over last several days
My Samsung s10 is not able to currently send or receive voice or text calls. I have restarted my phone and removed and reinserted my sim card. Please help.
I have US Roaming-Unlimited Talk for 15 days and still can't make a phone call to the US
I have redeemed the Unlimited US Minutes add-on for 15 days, but every time I try to make a phone call to a US number, I receive a recording stating that I have no minutes and need to purchase them. Why don't I have access to the unlimited 15 days of...
Resolved! Need to reset pin
Hi, I need to reset my pin so I can pay my bill to reactivate my account. I don't have any service right now. Thanks!
Refund
Found out my phone does not support eSIM after I paid. How do I get refund
Subscription change
Hey guys, I just signed up with the $29 10gb plan (black friday deal) however I need more data and set the $35 50gb plan to renew instead for my next cycle. Since these deals are over on dec 2nd will I still get my plan change at the end of dec?
Can't receive phone calls or text messages
I transferred my wireless number from Rogers to Public Mobile on Saturday. Received text message from Rogers to approve the transfer, replied "yes".I can access data and make phone calls (and have set up voice mail), but I can't receive phone calls o...
Resolved! Free month promotion.
I signed up in September for pay for two months and get the third month free. So far I have paid for three months and my next billing cycle is estimated at the full rate. How do I get this corrected?
