Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I initiated a new plan and requested number transfer. I validated through app but still see no active account with Public mobile. I can't receive messages from my old provider or getting connecting to the new account. Any ideas or pointers that would...
I haven't selected a new phone number yet, the bill was paid with my credit card. I'm Porting my number from Virgin to Public.
Hi,I got my SIM-card today and I'm getting a new phone number as well. Towards the end of the activation process of PM I'm told to enter a 6-digit number that they will send me on SMS. However the 6-digits never shows up because my new number isn't a...
Cannot get messages to log into my account
Been traveling and Forgot to pay my account and won't let me log in to pay and can't reach customer service via direct message. Don't want to lose my phone number. How to get my Phone number back.
Hello , my monthly plan being hold for now , it is ended yesterday due to my credit info need to be updated. now I can't pay for it , and the system do not allow me to update my credit card information. please advise how should I do in order to updat...
Is that going to be difficult to do and use a referral code at the same time? Or should my friend just sign up for a new subscription while porting their phone number from Virgin to Public to make things easier?
How do I resubmit my IMEI number to port my number?
I use public mobile as a backup device and forgot to change credit card details. missed payment, plan expired and trying to get it back including my old phone numberi could not use the old sim as it was deactivated so ordered a new plan with esim at ...
I subscribed with eSIM but had to purchase a physical card. I am unable to complete my set up
My email was cancelled therefore i cannot log in. I would like to change it from what you have on file so i can log in. I have two lines and would like to keep phone number xxxxxxxxxxxxxxxxxxxxxxxx and cancel other number. I dont want to pay twice. A...
Hello, Im wondering if someone signs up for a plan that has a free month promo (in 3rd month for example) and they used my referral code, will they get both $10 credit + the free month? and will i get the 1 pt referral credit per month they are subs...
Looking at my recent account history I am seeing the same phone number (250)418-5434 over and over again, which I have no idea who it is. I do not use my phone very much and this is concerning. Can you find out who it belongs to? Thanks Maggie
I recently ported number from pc mobile, i noticed today that i cant send or receive text messages. Pc mobile sim is not active anymore
Hi I am looking to downgrade to $23 plan from $35 plan
Months ago I ported my number from Koodo to public. My old number still shows in about phone. Okay fine. But sometimes people tell me my new number is not in service. I ignore that, but the other day my daughter told me my texts come as from a differ...
My X1 Carbon laptop has a Fibocom L850-GL 4G LTE WWAN. It supports the LTE FDD bands B2 (1900MHz), B4 (1700MHz/2100MHz), B5 (850MHz), B12 (700MHz), and B17 (700MHz). However it does not support any voice service including VoLTE.If I subscribe to one ...
Hey, my payment did not go through and I lost service. Today is the renewal date. I was wondering if we can re-attempt the payment so i have my service. Thanks
Is it possible to add a second plan (for another cell phone #) under the same account? We are looking at purchasing a cell phone plan for our child but would like to avoid having to create multiple accounts.
Post deleted.--------------------------------------Update by Oracle:Original Post for the benefit of the Community : Just switched to the $20 plan and now on my account page Im offered to switch to a 90 day plan. It doesn't show the plan cost if I do...
I’m at the airport, on the way to the US and I can’t seem to purchase the add on package I need. I keep getting the message that it can be done right now and to try again later.
Hello,I am looking at taking out a Canada/US plan with Public Mobile. First of all, are all phone calls and text messages in the US and Canada unlimited in your plans? In reading the conditions, it said that only calls made from Canada are unlim...
Why are some community posts being deleted? I saw a post yesterday that someone was having a problem porting their number over to Public Mobile and was warning potential customers of the issue. The customer said it might take 3 days to resolve and th...
I will go to vacation. Can I temporarily stop my telephone plan for three months?
Hello I am Canadian and I thought my plan would allow me to use my phone in the USA. When entering I got a message about roaming fees and about add ons. I paid the $15 for what I thought would allow me to use my phone but I never got any notificat...
Hello can I keep my rogers phone number when I switch to public? If so how do I do that, Tks
Hi,My father is having trouble accessing his account online. It seems the account has been locked out due to too many attempts at logging in. After waiting the recommended wait time as per the email that was sent after being locked out, I am still un...
My plan includes US usage. Is there a limit?I'm planning on spending winters in FL. Can I continue to use my PM account for 4 months straight or do I need to get a US carrier?
