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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 1 GB not in account?

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

Long distance to the US

Can I make a call from Canada to the US with $30 add on text talk roam 3 ?

Resolved! trying to port number tells me is not a canadian number

im activating my sim card and trying to port my number from rogers and it tells me is not a canadian number

Rewards after suspension

Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...

just need to access my account

Outgoing calls

I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

Cannot make or recieve calls

My phone suddenly stopped working. I thought it was the phone.Bought a new phone - same problem. cannot receive call or messages.System phone and message apps not working.I

Unable to verify porting SMS verification

Hello, I am trying to port over my phone number to a different online service to keep my Canadian phone number, but apparently, the porting failed because I could not verify it VIA SMS. But I cannot receive texts now as I have moved abroad and there...

cant remember email for my account

I rarely use the community and forgot to update my new credit card and now have no phone - but have messaging.I need to get into my account . Need help asap!!!

Resolved! When l diall ×611 so as to load my minutes,,the 611 call ends without dialling,can someone help

AutoPay

I have had service with PM for years now and yesterday was the 2nd time this has happened to me. For whatever reason my autopay did not go through... my CC is fine and does not have any issues with it. When I noticed my phone wasn't working my first ...

New SIM card, cant use old number or access My Service account

Had to purchase a new sim card and when I try to log into My Service account it says "this page no longer exists" or something along those lines. I tried activating the SIM card and using my current number and email account but its says it already in...

My Data is,not working

Data is not activated

Resolved! Help with data

Hello I'm looking for help on learning about data and what I need to do about it

Still unable to transfer my current number

Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.

My "Unlimited Plan" has never sent or received a text or call and I'm told I used all my minutes!

This is a total scam and a ripoff. Ive never in my entire lifespan of the plan used a call and it tells me Im out of minutes. I cant talk to a person, I cant get my money back...What is even the point of this whole thing? Id rather go back to Rogers ...

Canadian Tire code is too long

i just purchased a 30 dollar card from Canadian tire but the code on it is 16 digits while it states 12 digits on the public mobile site. How do i use this code

my referrer did not get her $1 off monthy for referring me

My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022. I tried several times to log a servi...

Resolved! Plans

I want to upgrade to a bigger plan right away, but my renewal date has not come yet, if I click to add the plan now, will I get some of the money from the previous plan that I didn't use? (it is partway through the month)

Resolved! 3x points offer

I activated a second phone for a family member. Will this plan qualify for the 3x points back?

Resolved! Picture Messaging

I just recently got an iPhone and am not able to send or receive pictures and texts on iMessage without data on. If I have the data on, does it actually use it? I have the 250 MB of data and it is not a lot if I constantly use it when messaging.

Resolved! Updating my name and address

Hi,I'm looking to update my personal information by changing my name to a different form of the same name and updating my address. However, I am unable to make these changes through the My account info section in the account. Any help would be apprec...

email

is there anyone else having trouble getting a code sent to their email? after hitting resend 4 times now and still nothing. needing code to access my account.

I cannot top up my account but its not letting me go into *611

My service is suspended but I cannot top my account, how do i reset my email?

Can’t make or receive calls

Trying to call out and phone just goes beep beep beep and drops call. what is going on?

account suspended

Hi all.My aunt's account got suspended since last month, when we updated her credit card on file.She claims that there's plenty of credit on the card and she uses it daily Trying to update the card info (with the same card) gives an error as well.Can...

Resolved! Information

How do I contact a real person?

6um1 after payment with voucher

This morning I paid my account with a voucher. The payment passed and all seems ok. But did not get a text message to say it was paid, but did get a text to say my payment was to be paid. But in my account all is ok. If I try to call I get a 6UM1...

Resolved! No internet connection, I still have 1.75 GB of data.

It has been days that I have no internet connection even when my data is on and still have a lot of data remaining. My phone is Galaxy A31

No phone service and no help from public mobile

How do I get help from a human? How do I submit a ticket?

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