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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! If I transfer service for one device from a family plan...

Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my acc...

Resolved! New Esim

Hello, I just purchased a new iPhone 13 and need to transfer my eSIM over from my old phone. Where can I get the QR code for my eSIM? Is this something I can do or do I need a new eSIM? Thanks

Payments

When you sign up with your credit card for a plan, is it automatic or do you have to go and make a payment monthly. If you have to make payments, when is it best to pay a week before to ensure no loss of service.

Resolved! New phone

Can I just use the SIM card from my old phone and put it in the new phone

Puk lock

D L xxxxxxxxxx [email protected]

Suspend for 180 days

We are going to Australia for 6 months (180 days). Can I suspend for 90 days, then wait 89 days and reactivate with same original numbers?

Getting an extra monthly charge from "PUBLIC MOBILE SELF-SER" - What is this about?

I have an account with Public Mobile. There is a monthly re-occurring charge of $38.42 against my credit card. This charge shows up as Public Mobile on my credit card statement.The issue is that I have another re-occurring monthly charge for $38.42, ...

Old $15 plan will Not Add on Data

Wondering is anyone else has had issues trying to keep the old plan?I've had the same plan since being a customer, just $15 for 250mb data and 100 minutes +messaging. I occasionally added 1G data if needed. Since the new rewards system I have redeeme...

Roaming not working for phone calls

I have a Canada/US plan and currently I am in the US. I have my data and can access the Internet and I can send and receive texts ok. But I cannot send or receive phone calls. Its trying to connect to AT&T but drops the call immediately when I try to...

PAY NOW

How can I make a payment through my account? My credit card was full so my payment didn't go through and all I want is a PAY NOW BUTTON to reactivate my service ASAP. Don't see that anywhere. I don't want to change my credit card coz I made a paymen...

Spam calls

Been getting THOUSANDS of spam calls on this number. Most of them saying that they got my number from Koodo, aka Telus... This is extremely aggravating. How do I make it stop?

Customer Service

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I ...

Pause more than 90 days

What if I am out the country and want to pause my account for more than 90 days and want to keep my number?

NO ESIM FOUND

New subscriber, NO ESIM ON MY PHONE

lost my sim

I lost my sim and i want to stop my payment. system is sending code on my sms that is cant not received.

Re: unlimited incoming calls removed from my plan without notice

"View more optionsView plan information" - are no longer displayed

number on different phone

Hi, I dropped my new phone deep in a lake. How do I get my number and a new esim on my old phone?

Can't login or set up phone

I just signed up for public mobile last night. After I went through the whole process of trying to port my number over I got a notification saying something went wrong and action could not be completed. It logged me out of the app and now I can't log...

Forbidden A1

I don't have access to My Account through the website or mobile application to complete activation and number transfer. I’ve cleared cookies and website data multiple times, and tried using both mobile data and Wi-Fi without success. My login is acce...

Resolved! Stuck in activation limbo - help!

I'm setting up a PM account for my daughter-in-law and porting her from her mom's account. I'm paying for the PM account on my credit card and doing the number transfer for her because she doesn't know how to do this stuff and I've done it 3 times fo...

Resolved! Live chat with a CS agent

Hello, I created a ticket three days ago and since then I have gotten three replies from PM, one a day. Three days, three messages and it's just can you confirm your number, then the next day, can you confirm your email, then AGAIN can you confirm yo...

Resolved! Can't access my account

A few days ago I had a missed payment so was trying to login and put in a new case and as I was trying to login to my account I got the "password incorrect too many times, try again in an hour". So I did that even though I personally had only tried l...

90 days plan

When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included.

Resolved! Authentication code goes to wrong phone number

HiThe authentication codes are going to a previous phone number, not the number I have now. How can this be corrected?RegardsHasnat

Service not working

Hi there, Just wondering if anyone has experienced this issue. We are presently in the USA and back in October I subscribed to the new $35 plan that allows me to use my Canadian phone in the US as well as Canada. The subscription shows it starting...

Resolved! I accidentally ordered physical SIM but my iPhone is only e-SIM support as I purchased from US.

I just received physical sim but I am not sure how to switch to esim as I am stuck as activation page on app. How to fix this? Thank you!

Voyage et données

Moved to French support

settings and my phone number

In the past, when I was using other telecom companies, my phone would open settings and show my phone number. Now after switching to public mobile, I open settings and find my phone number, but it shows unknown. How can I make my phone show my phone ...

Resolved! No network connection

Hi all,How are you doing? I have a Galaxy S9 I bot in June of 2019. I am with public mobile and have been having problems with no network connection. I am on oxygen thrapy and need it to live, I need a phone that is relaible. Is this my phone o...

double pay

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