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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Urgent

Hi,I will be traveling to Chile very soon. I would like to know what to do so my phone and data can still work. Please reply at your earliest convenience.Thanks!

Porting number issue

Hi, I got a text from PM saying that I entered the wrong ESN/MEID while transferring my number to PM. I have read some threads in the Community saying that there is a number I can call to re-activate the porting process. Can someone help? Thanks.

Resolved! Unknown cell number

out going cell number showing up on my usage summary that I didn’t make how is this happening and how can I stop it

Resolved! thanks

Resolved! Transfer problem

I have registered today with eSim but it looks not working after 5 hours, I lost all the network, can’t make any phone call or text messages. Anybody can help me with this problem?

What pre owned phones are available?

I’m going in circles trying to find the list of available phones to buy? Looking for an inventory list. Any help would be appreciated. Thank you community!

eSIM card and number transfer

I have submitted my subscription 12 hours ago . I received an email confirmation that my subscription was done . But I have not received confirmation yet that my number was transferred although my previous service provider sent me an email to conf...

Resolved! Account

Hello , My account is on hold since October 13th due to payment can I make my payment on October 20th is not going to get suspended?

How do I get my voicemail to come on after 4 rings instead of 10?

How do I get my voice mail to come on after 4 rings instead of 10?

Locked out of account more than a week

I have been locked out of my account for over a week and trying to login just tells me to wait until its unlocked but its been a week. i have tried 'customer service' and it does not help as always requires a login which i cannot do. i am only able t...

Resolved! Unavailable Plan.

The $50 • 40GB Canada-US Plan shows that it's available for every single Province when viewing the primary Public Mobile Website, however when Activating it is not to be seen in the 'Shop Subscription Plan' Section of the Mobile App or Activation Por...

Resolved! Canada-US $50/month 40GB plan

Hello, I'm trying to sign up and am having issues.On the Public Mobile website, I have chosen Alberta as my location and selected the $50/month Canada-US 40GB plan. When I try to pay for the plan, it says the postal code doesn't work for this plan. I...

Resolved! Registered on a website, but unable to login

Hi.I have registered on the website, but unable to login.I get "LET’S COMPLETE YOUR ACTIVATION" screen.When I click on "Resume Activation", it redirects me to a Login screen.I enter my email and password, click Submit and get "Unknown request failure...

Resolved! SIM for out of country phone

Hola!My girlfriends phone is from Mexico and uses a Mexican phone number. She is currently staying in Canada. She is paying too much a month for her phone right now. Her phone is unlocked. Will a PM SIM card work with her phone and will she be able t...

Billing cycle

I changed my subscription part way through the month and wasn’t pro rated. The account ate an extra 50$. The only reason I switched was to get the 5$ a month off on a 3 month subscription. I did’t know that switching would cause me to loose the entir...

Due to a previous issue not resolved I was given long distance minutes

Would like to ask for more long distance minutes, to France, since I can not call my son during a crisis with any other method. No long distance calling cards etc, are available to me.Sincerely,

Activate SIM card.

I am trying to activate my SIM. But the website is sending the activation code to the wrong phone and i dont know the phone number they are sending the code to

Overcharged

Before I activated my account I have been charged once and during activation I was charged twice. Need some help please.

Resolved! Canada-US plan won't work in US

Hi! Ok, so, I switched plans to the Canada-US plan on Sept 26th, used it in Maine the next day, everything worked fine (internet and text, I didn't make/receive any calls). The following week, I have no internet, text or phone call abilities. Nothing...

Resolved! error while subscribing

I have signed up for a plan with Public, payment has been taken. Got the SIM card on Friday. Started process on Saturday. An error happened when it seemed like I was nearly done the transferring process. I cant log in. Every attempt leads to get new ...

phone calls

Since entering the USA I can not receive or make phone calls. Drops calls and when people call in it goes directly to voice-mail. I bought the usa talk and text plan and it shows up in my account.

can a csm contact me about transfer koodo prepaidd number to public mobile

can a csm contact me about transfer prepaid number to public mobilelike to keep existing koodo numberalready registered sim with PM, we have the old Koodo sim number, koodo account number and the new PM sim number Glenn

subscription

i have tried to activate my subscription and something did not go right? i cant seem to get past this ?it goes to the log in page, i get my email and password, and then the page goes blank?

Change esim

How do I change esim from one phone to another? I am not able to send message to customer service. @CS_Agent

trouble with my daughter new activation with failure to resume activation, it loops to login page

Please help with my daughter's issue where she created a new public mobile account with a sim card, and we run into problem with looping resume activation, it just keep going to a login pageshe was unable to create a community account to seek assista...

Resolved! Subscription for 20GB data appeared in my account.

Hi, this month a subscription for 20GB data appeared in my account. I am not aware of this. Can you please check what happened? I do not need this add-on/subscription. How can I cancel this as my credit card was charged today(this is how I found out ...

Trouble with service

Hello,My name is James Thorpe. I have service with you, my subscription is the $25.00. I have made a monthly payment to active my service. It was working good yesterday, but today I went to make a call or text to someone. The call would say I have no...

USA phone does not work

Resolved! How long is a normal Response time ? I’ve waited 18 hrs…

How long is a normal response time anyways when private messaging customer service? I’ve waited 18 hrs and submitted two tickets without a response. I just switched to public mobile and have had issues with my SIM card trying to activate and keep ge...

Resolved! Changing my plan

I think somehow I made a mistake. I purchased a 90 day plan because I expect to stay on public mobile. However, I thought I purchased a Canada US plan. Since I can’t make US calls I’m guessing I made a mistake. Is there a 90 day US/CAN and how do...

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