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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Wife can't login anywhere

Hi there,My wife and I use Public. I can login no-problem. She can't: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinst...

Plan change without authorization

In May my plan changed from a $10/month plan to a $15/month plan. Why was this done without me aski

How can I receive text messages abroad?

Resolved! In my Profile, how to delete my alternate phone number in my Account Info?

I have a alternate phone number in my Account Info in my Profile, but now the alternate phone number is not in service anymore, I do not have another phone number, how do I delete it? And what is the alternate phone number for?

Available plans

Hello,As of late, everyone seems to be having different plans they can switch to when they are signed into their accounts.辰Yesterday, these two plans were listed on my account for new activations only.Mind you, you might or might see this on the $15 ...

stop getting emails from community

I asked a question in Community and now I am bombarded with emails. How do I stop the emails?

Access

I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!

Supervisors

Is there any way to escalate tickets to a supervisor. I have been trying to port a number since 5pm and am exhausted by the inability to get any assistance by the sole person they seem to have on cs

Resolved! Switch plans.

Is it easy to switch plans ? There is plans that are better than mine and cheaper ?editted message. Here’s my plan. I’d be crazy not to change ? $30.00/ MONTH2GB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International Text

downgrading subscription

Hi, I would like to downgrade my subscription to a very basic plan advertised on "shop" for plans page. I don't use even 1GB and I'm currently paying for 20GB. When I go to my account and click on "change my subscription" it only offers me a few p...

New customer

I recently transferred my number from my old service provider but I still can’t make outgoing calls . I used an eSIM

How to pay monthly subscription without adding credit card

How to pay monthly subscription without adding credit card? I don't want pre-authorized payment, I want to pay as and when needed.

End pre-authorized payments

Although my Visa is set up for pre authorized payments I need to put them on hold for a bit. Interestingly I am NOT subscribed but PM withdraws my money every 30 days. I am unsuccessful cancelling this myself; is an CS agent able to do this for me?Th...

80G (5G) at $39

Does the 80G plan that goes for $39 include:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingThe advertisement doesn't say anything about call features. Thanks!

Transfer from previous provider

Resolved! How to port the same cell # for a new referral friend

HiI am trying to refer a friend who wants to change from Virgin mobile to Public Mobile. How does he indicate to Public Mobile he wants to keep the same cell # ? Virgin told him once he canceled his plan, he will receive a port out code within 3 to 5...

Resolved! Porting restrictions

Ported a number from Bell to my Public account a couple of days ago. It works perfectly, no issues. But, id like to port it to a new Telus account activation (we get a great group rate from work with the Telus plan). As they are the same company I as...

Hello, I need to change plan

from my current one $29/month to the $19/month plan for new customer. Otherwise I'd have to leave, since $19/month is the monthly budget for mobile bill. Please reach to me. Thank you very much.

Donate points transition data gift

Hey Public Mobile, Is there any way we can donate our data gift to the needy I've got 30 GB going to run out in 15 days and I'd like to put it to a better use.

Resolved! Referrals Missing From Account

My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.How can this be fixed?

Data not working

My mobile data does not seem to want to work

Can't access my account

Hi there, needs help in regards to my subscription number. It keep sending to my co number but its not yet activated.

Resolved! Can I roam in the US with the $34 US-Canada plan

Currently my plan states 50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++Calling Features: Call Display, Voicemail, Call Waiti...

Service

My picture text messaging doesn't work. Even though it's part of my plan

Public is garbage

Can’t process payment. Done everything on my end. Can’t even phone anyone. Website sucks. Community has no answers. Idea is great execution is poor

Resolved! Cancel my plan with PM

Hi there,I applied the plan online since early of July but haven’t received any SIM card yet.now I don’t want to join PM plan anymore.how do I request a refund and I didn’t activate my services plan yet due to no SIM a card received.i don’t want to g...

account info

After many attempts I seem to be able to login but only seem to get a sales page...I can't see my account payment history, phone plan or points

Resolved! International Calling

Hello.....I am traveling to Malta and I need to having incoming and out going calling. Currently I cannot call or get calls from Malta. Is there something public mobile offers so I can solve this problem?Thank youAmber

Re: Am I Expecting Too Much ?

I'm in Barrhaven. Been with PM for years I'm having similar issues. Data is just so slow for some reason. I haven't had any issues in the past but recently it's getting insanely slow

Public Points question

Is this correct, or have I overlooked something.Under the old rewards system I received a monthly discount of $7.00, and under the new rewards system this is replaced by by 1.45 points.I can redeem 15 points to receive a $15 credit on my bill and thi...

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