Callers receive 1B1 notifications

[kenellis]

I have an eSIM. Therefore cannot transfer it to another device to test. I’m in the US and the only call I’m making is from another service that I use while I’m here. I do not use roaming

[AK32]

the 1B1 code may be related to call forwarding, check your settings to make sure its not on.

assuming your plan is active and paid up to date. If this doesnt fix it, i would try using your sim in another device to narrow down if its a service issue or device issue next.

[slusagm]

do you have call forwarding turned on? 1B1 can be related with call forward error

[hTideGnow]

hi @kenellis 

can you make outbound calls youself ? data work? just want to make sure if your plan is active , any chance the autoapy failed and account is suspended

if account is active, try reboot the phone first

if same,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage