Phone for seniors without text ability

[Dorothea99]

I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law.   It keeps things simple on the user end, and doesn't accept texts.  Is there any way to verify the number?  It's definitely working to receive calls.

[slusagm]

You meant the RAZ Care app? I doubt the mobile provider will cause the problem. But try putting in another sim card from a different provider 

Or do you have another phone to install the RAZ app and test the PM sim !

[hTideGnow]

hi @MargaretAnne what is RAZ program? what error you got? does it work with wifi?

[MargaretAnne]

Me again.  There is no ability to text, but I bought a second phone for my other Mom.  Now the RAZ program won't load on the Motorola phone provided.  RAZ insists that it is a problem with her SIM card, but it works in my phone and the phone rings, just with no way to answer on a black phone.

[SeniorCitizen]

Does the phone need a texting APP added to it?

[BKNS27]

@Dorothea99 

Try rebooting the phone with the PM SIM in the phone by powering off then back on.

I assume you picked a new number for her. Check the phone setting to see if the number Is shown. I am not familiar with this phone but it should indicate Public on the top of the phone.

[hairbag1]

@Dorothea99 

when you activated the new Public Mobile sim, you must have either selected a new number or initiated a port of old number in to new account. Try calling someone nearby and view the call display to see her number.