My Text only plan?

[michaelwei1]

I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?

[Phil_Adelphus]

@michaelwei1   If you don't know how to edit out  your personal details, it's the little v in a circle top right of your post, that will access the edit function.  

[CSA_PM]

Hi @ michaelwei1 

Let's continue the conversation privately.

Please click on the link below to find the emails to your inbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@michaelwei1  I have this plan too if you check on the public mobile app tap the “usage breakdown “ button and it will show the 50 mins you should have with the $13 plan 

[CSA_PM]

Hi @ michaelwei1 

We can have a look together. 

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Regards,

Denise CS_Agent

[hairbag1]

@michaelwei1 

if you need minutes now...consider getting the 500 minute Canada wide calling add-on for $5 (or Points if you have them). When your regular plan minutes are used up, then the add-on minutes take over.   Those add-on minutes don't expire until you use 'em up...even if that takes several month or more. Actually a good add-on to have added to your plan with limited calling time.

correction

[Chalupa_Batman]

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@michaelwei1 wrote:

I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?

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I'm not sure of the plan itself but if you feel it was changed and not notified, you can create a ticket and have a CS Agent look at it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.