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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Cannot make or Receive calls

I cannot make or receive calls. When I make a call it says "your call cannot be complete as dialed" and when someone tries to call me it says something about roaming fees. I have auto payments for my plan but my April payment hasn't showed up on my c...

jono1210111 by Good Citizen / Bon Citoyen
  • 501 Views
  • 17 replies
  • 0 Bravos

Unable to submit a ticket

Trying to submit a ticket, system seems down - Please help! Been trying all month to get issue resolved without any luck!

kat-und by Great Neighbour / Super Voisin
  • 257 Views
  • 9 replies
  • 0 Bravos

Resolved! Data is not working with the new Deal 20G for 39

@CS_AgentHey!I have changed my plan and since today (renewal day) my data is not working although it shows in my account like everything is fine! I have tried all suggestions by chatbot (APN, resetting network, etc) but still not working!PS.: I haven...

Moe_ by Great Neighbour / Super Voisin
  • 276 Views
  • 5 replies
  • 0 Bravos

Resolved! Emergency alert

This may have been asked before , but I noticed in Nova Scotia .. my public mobile line doesn’t  receive emergency alerts about evacuation (wild fires) , that my Telus lines and Koodo line does …is this normal , or do I need to subscribe to those ale...

Handy1 by Mayor / Maire
  • 748 Views
  • 13 replies
  • 1 Bravos

Resolved! Chatbot claiming I don't have a card registered when I do

I've tried other cards, I've tried other browsers, I've tried clearing my cookies. The bot will not see that I've registered a credit card. I clicked Payments -> Manage Subscription -> Manage Payment Method with 3 different credit cards and the bot c...

Akisuno by Great Neighbour / Super Voisin
  • 169 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting number problem

When activating the subscription I accidentally let the activating time out and it didn't properly port my number nor did it give me the option to set up esim. My service is still active with Bell. Can someone reach out to help fix this? 

Jay31 by Great Neighbour / Super Voisin
  • 243 Views
  • 5 replies
  • 0 Bravos

Resolved! purchasing a minute card

i went to walmart in salmon arm tonight may,30.2023 and was told they no longer sell minutes for public mobile why and where also can i get them?

Amanda23 by Good Citizen / Bon Citoyen
  • 421 Views
  • 11 replies
  • 0 Bravos

voicemail

i rarely check my voicemails but it shows i do call it or check it multiple times a day does that get taken off my 100 minutes on my phone plan ?

Amanda23 by Good Citizen / Bon Citoyen
  • 287 Views
  • 7 replies
  • 0 Bravos

My Account, Community

Despite making my laptop and tablet Trusted Devices, I have to enter a code to sign-in every time.Made this new account, as my original Community Account did not link to my new Eversafe. I clicked Bravo on that post to add me to the list . Do I also ...

Anonymous by Not applicable
  • 235 Views
  • 6 replies
  • 0 Bravos

Resolved! Promotional offer not given

I switched to Public Mobile on a $40/month for 15 gigs, with an additional $10 points given per month for a full year, but after the first month ($30 plus tax), I got charged $40 plus tax, with no points given. Anyone have the same issue? Was I readi...

Di16 by Great Neighbour / Super Voisin
  • 274 Views
  • 6 replies
  • 0 Bravos

Turn off auto pay

How do I turn off auto pay for my credit card? 

Al191 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Why download and file transfer so slow?

I'm only getting .92mbps download at home connected to wifi on one phone with a PM simm card  but 60mbps on a 2nd phone w/o a simm card.  Uploading a 5mb photo to google photos  takes several mins.  

marti713 by Good Citizen / Bon Citoyen
  • 234 Views
  • 4 replies
  • 0 Bravos

Resolved! I cannot make calls or text

Hi,I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card. I have restarted the phone. Removed and put the sim back in the phone and still no luckIs there a way for you to confirm the status of my ...

tiekwan by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Resolved! 25 GB of Bonus Data

Would I be able to get the bonus 25 GB of Data that’s on promotion? I am currently on the same plan, but it wasn’t offered when I joined a few days ago. Currently on the 3 month 5G subscription plan.

NH45 by Good Citizen / Bon Citoyen
  • 328 Views
  • 7 replies
  • 0 Bravos

Remove credit card

Would you please remove my credit card info from my account? I have unsubscribed and canceling my account. 

Al191 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 1 Bravos

Resolved! Live Chat

I just noticed an interesting thing, a popup for Live Chat on the Shop page. Looks like it's just for sales type things and initial activation. Perhaps helpful for some, if only they had it for tech support.

umnikke8 by Model Citizen / Citoyen Modèle
  • 279 Views
  • 5 replies
  • 1 Bravos

Resolved! Get back my previous phone number

When I logged in my account days ago with the new system, I happen to find that my phone number has been changed to a new one. I do not know if I can get my previous number back because it is very very very important to me. Thanks.

John_P by Great Neighbour / Super Voisin
  • 251 Views
  • 6 replies
  • 0 Bravos

Resolved! Overcharged through the app

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.@CS_Agent 

Princeaha by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 1 Bravos

Resolved! Lost Sim card / Can't login into account

I lost my sim and need a new one sent to my home address. I can't log into my account to order this as 2-step authentication sends me a text which I obviously can't receive. Because I can't log in I am posting this question from an alternate account....

hojnikc by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Remove credit card

How do I remove credit card from my account?how do I reset my PIN or where do I find my current PIN? 

Ali14 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

use of data add-ons

I have been unable to get my extra data into use for at least a month.  There is plenty available but I'm going to run out within a week.  I also find the website quite complicated to use.

GNV by Great Neighbour / Super Voisin
  • 226 Views
  • 7 replies
  • 0 Bravos

Resolved! Mystical data usage

Can anyone tell me why I would be using 100's of megs of data while I am asleep? It seems to occur between 12:00 and 2:00 a.m. Should I be starting a ticket to trace this usage? 

HuronBob1 by Good Citizen / Bon Citoyen
  • 239 Views
  • 7 replies
  • 0 Bravos

Data add on 30 day expiry

Has anyone heard if PM has come to their senses and are going to reinstate the no expiry date for the data add ons?

EdN by Model Citizen / Citoyen Modèle
  • 475 Views
  • 14 replies
  • 4 Bravos
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