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Resolved! $0 Holiday Giveaway: 2GB add-on disappeared?

Hello, I logged in one day and my $0 Holiday Giveaway: 2GB add-on had disappeared. My family members were not affected and they had the same plans and add on, so I was confused on why I lost it. I was wondering if anyone could help me with this? Than...

PingRoll by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 0 replies
  • 0 Bravos

Resolved! Transferring to a "new" phone

I'm thinking of buying my friend's old phone, and it uses the same SIM card size (nano). I've never used a pre-owned device before, but just wondering if it's as simple as taking my SIM card out of my current phone, popping it in the "new" one, and t...

Resolved! Ask for full refund of my credit card overcharged

On May 12,I was tried to transfer my existing cell no from Telus to Public, however, it didn't work after I tried 3 times transactions. I'm exhausted and gave up. I finally transferred no to Chatr instead of your company. But, I found your company ha...

yylam by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! I need more time

I need more time tiling can pay for my monthly payment for the month of may forward as I'm just short on money at the moment

Weezi6624 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! I accidently billed myself 180 dollars

I hate self server, I was upgrading my plan and it kept saying there was errors, so I did it over and over until no errors, hen I looked at VISA,and it was180 bucks I paid public mobile.

Ronny8881 by Good Citizen / Bon Citoyen
  • 12 replies
  • 2 Bravos

Resolved! Auto pay reward

How does AutoPay Reward work ? I bought 40$ monthly plan, Considering 2$ reward every month as told, After 6 months loyal customer will i get 12$ reward or 28$ bill on my Account ? confused/?

Payment issue

hello , I've been trying to make payment for monthly plan since yesterday but it says " unable to process" and there's nothing wrong with my card. I can't even add my card for an autopay. What could be an issue?

Vickie2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! more reward $ than plan cost?

Haha, I am not close to this point yet.. but I am curious. What if there are more reward money than the plan cost for that month? Let say my plan is $15 but my rewards (refer friendd+community+loyal) is more , let say $20. Does the $5 roll over to th...

hTideGnow by Mayor / Maire
  • 8 replies
  • 2 Bravos

Resolved! No SIM Card - Emergency Calls Only

Hi there, Helping a friend who is with PM (I am too, but not experiencing any issues). About 3 weeks ago, her phone started displaying the above subject message. We have restarted the phone numerous times, and maybe 1 out of 10 times the SIM card com...

ScHouse by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! New Phone

Hello, So I was trying to find out if a phone was usable on the network but the link isn't working. Having said that, I recently inherited a Huawei KII-L05 from a friend. Is it usable on this network? If not, why not? Thanks in advance. rythmik1

David_A by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Rewards

I have signed up both my boys to have a Public Mobile account and didn't add the rewards benefit of Friends $1 for each and also the one time $10 bonus for them. Is there anyway that I can have that added now?

Resolved! Why is there no customer support?

I have a plan with province-wide minutes, but it won't let me complete calls to within my own city because i apparently don't have a long distance add-on. Not only do I have long-distance minutes, the call is local. And to add icing to the cake, ther...

angry1 by Good Citizen / Bon Citoyen
  • 38 replies
  • 1 Bravos

Resolved! Iphone

Iphone does not appear on the list of compatible phones. Do you know why? thank you

JPrieto by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos


I can't pay my bills please need help asap please contact me xxxxxxxxxxxxxxxxxxxxx have 2 numbers xxxxxxxxxxxxxxxxx or xxxxxxxxxxxxxx thanks edited by computergeek541: e-mail address and phone numbers removed

wiilo by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Unusual phone number on my usage history

There is a number that comes up on my usage history that I do not recognize. It is 306-580-4001. The number shows 12+ times in my history for the first 14 days in May. It usually shows it emanates from "All', although sometimes it shows Alberta. Of c...

TSK by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! login in to 'My Account' disabled?

Hello,my sim card is unable to connect starting yesterday. I thought it was dirt in the phone, but I've popped it out and its fine. I tried to login to check account status here, but I cannot get in as the error is "Account login has been disabled"An...

drob by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Account reset

Please reset my account cant pay for the service. Its really urgent. Please help me.

Viicky989 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Trouble Porting my number

I have the above message while trying to activate my sim with the intention of transferring my old number. I need help at this point. Thanks!

OOJ by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos