Community

New Phone and want to keep sim

I have an iPhone 14 Pro and just got a 15 pro. I took the sim from my old phone and put in the new phone but it gives me an error, I think due  to it being registered to my old phone. How do I get this switched so my sim will work on my new phone?

Traveling to another province temporarily

Hello,I'm on the $15 monthly plan with 100-min Canada-wide calling and unlimited messaging. Does this mean that I can continue using the plan when I visit a different province in Canada? Will data continue to work? It looks like I can receive phone c...

Been over two weeks and I still have not received the sim card as promised

SIM setup

I’m Trying to activate pay with a phone credit voucher  to activate my Sim card but I can only see options for a credit card which I don’t have

Forgot to get referral code

My friend referred me to Public Mobile, but I forgot to get a referral code from him when I activated. How can I still get him credits?

Not receive calls and messages

I joined Publice Moblie months ago and shifted from Fido. I just realized I cannot receive some calls and text messages from some of my family. Can you please help to solve the issue.

Never get confirmation code

I switched from Fido to Public ten days ago. Tried to log in my account and the system continues to check my eversafe ID. And never get the 6 digit code. In fact I can’t send or receive some messages. Is it because of the Esim card? Please contact me...

Phone Won't Work

I bought an esim and subscribed, my phone was working. I ported my number over from Telus and once my number was added onto my Public account, it no longer works. I've tried absolutely everything to get this to work. Which includes: resetting my netw...

Asking Add on Refund

I want to refund 3gb data add on that I purchased today.***@***

Not getting 5G after the upgrade

Hi there,I upgraded my plan to 5G on Jan 18 but I am not getting 5G since then. I thought it is all automatic.Do I need to do anything to get 5G?Thanks!  

I had to open a second account in order to get my phone number switched over

The first account was not closed and I am being billed for both accounts.  I have been trying to log into my account for 2 weeks now and it won't load on my phone.  I am using a computer atm and finally was able to load.  Please advise on how to clos...

OnePlus 7 Pro MMS help

My OnePlus 7 Pro is my favourite phone ever and still works great. I know they stopped providing updates for the operating system last year, and recently I stopped being able to send or receive MMS messages. I checked the access point info and just i...

New activaion

 Tried to set up new activation the money was taken fr my visa card but it did not allow me to go ahead with a new activation for my 39.00 plan and 5.00 esim but my money is gone fr my visa card total 50.60 

debit visa isn't accepted

I keep trying to register my new debit visa card on my account so I can pay my bills but your site keeps rejecting my card. help please 

Cancelling subscription

Received Sim card, do not wish to activate it, want to cancel everything.  Having trouble creating claim ticket. 

I don't want to lost my number after 90 days

I am currently traveling around the world, and unfortunately, I lost my credit card. As a result, the auto-payment didn't go through, and I forgot to update the information because I'm not actively using my phone line in other countries. Can you plea...

Transfer my number over from other service provider

Failed to transfer my number over from rogers. What to do now?

Can't send private mssgs: "You have reached the limit for number of private messages that you can.."

Hi -I am seeing the message below when I try to send a private message to "CS_Agent" (in order to open a new help ticket). So far today, I've received 2 private messages, and sent only 1.  That can't be the "limit"?  Can it?Has anyone else experience...

Subscription Plan change

Hi,I subscribe to public mobile couple month ago for the plan 34$ for 30G data of 5G network. Now I saw the plan has become 34$ for 50G data of 5G network, which is still available now. My question is if I still have the chance to match to the data l...

not receiving texts or phone calls

since yesterday I am not receiving any text mesaages or phone calls from my friends. However I am able to make a phone calls and text messages.. What's wrong? How do I fix that?

need to activate my subscription

Hello I subscribed for a plan and now wanted to activate it.

Not getting 5g

Signed up for a 5g plan.Have a 5g phone (sm-a526w).In an area with 5g coverage.Only getting LTE connection.

Credit card expired. Somehow can't renew it, nor submit a ticket.

When I try and renew the card (which is perfectly functional IRL) it says "We cannot process your payment at this time." When I try and submit a ticket about that, it can't do that either for some reason.And as a result I'm without calling and textin...

Trying to subscribe and transfer number from Koodo postpaid

Hi everyone,I am trying to subscribe public mobile with eSim choice from Koodo post-paid. However, the activation is blocked and the eSim settings never arrived. Is there any solution i can follow to get it done?Thanks!

long distance calls

i thought i had unlimited talk and text in canada but i cant call british columbia. am i wrong about my contract?

"current subscription" not showing all details for US/Canada plan

This has been the case since I signed up for this plan months ago, and hasn't been resolved yet. I have no proof that the plan I'm currently subscribed to is actually a US/Canada plan as I didn't screen shot it before I subscribed (didn't know I need...