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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How does payment work

I was told it's pre pay and three month contract ..so do I have to pay all three months up front ? Or can I auto pay every month for three months

North Western Ontario service and advice

Hey I've been a Rogers / Fido customer for years but not happy my cost keeps going up. Can anyone tell me how PM service is in North Western Ontario, especially the Thunder Bay area? I looked at the service map and it is very similar to all other car...

Mobile hotspot hasn't worked since switching to public mobile

I've done all the apn settings and stuff. Its like its disabled on this carried.

Porting a number from Telus to PM

I went through the process of porting my number from Telus to PM. I have confirmed to Telus that I agree with the transfer. The number appears in the account tab of the PM app. I have setup my recorded message. I can make calls with the ported number...

Change login phone number

I login with the different phone number but I need to change my login number with different number

Resolved! Transferred from Rogers - Calls Do Not Connect - Account Suspended - Forbidden A1

Hello,I just transferred my number from Rogers to Public (successfully?) but calls can be made/received, but do not connect.When I make a call I get a ring tone, but when my call is picked up, it says the call cannot be completed as dialed.When I cal...

Esim on wrong phone

I just subscribed for 90 days did not know I had to pay from my son's phone how can I get the esim transfer to his phone if not possible can I cancel n get reimburse I also having issues login in with his phone.

Resolved! Trying to cancel subscription right after subscribing

Hi there, I would like to cancel my subscription. I made a mistake by paying for a public mobile account prior to securing closing my other account. It turns out I'd like to stay with them (Koodo), they offered me a good deal to stick around. I'd lik...

Resolved! Switching Plans

Hello. I want to switch plans (downgrade) for a few months (Plan $15) until I use up all my free data of 240+GB. Anyone here who have done the same? And did you get the same 5G download speeds ? TIA

Resolved! US Calling from Canada

I would like to be able to call my daughter in Texas from Vancouver, B.C. , where I live.I added the 15 day US roaming unlimited text and call add on hoping that would work. When I call the US now I get a message from Public Mobile saying " You have ...

missing points

I have an email saying I had 40 points so I used 10 points to buy 1000 US minutes. I should see 30 points remaining but the page says I have zero points, what's up?

PM problem calls with Rogers or Fido customers?

Has anybody else had issues with Public mobile calls made with Rogers or Fido customers? I've been dealing with some dropped calls in the last few weeks and now make a point of asking the other caller which network they use. A few weeks back, a Roger...

Got the promotional data 350 GB - Old plan rewards to new plan rewards

I received 350 GB of promotional data as part of my old plan. After a month, I changed my plan, and the promotional data was removed. This feels like a rip-off.My new plan, which costs $19, has now exhausted its data, and Public Mobile is asking me t...

Stolen phone!!!

Hello! My phone has been stolen once again, and once again I cannot remember a single password or provide enough verification that I am who I am. Luckily, before it was stolen I arranged a post paid bell Contract that I arranged on an esim for my now...

Date

Three days ago I purchased one gig of data with my points. It said it would take up to 24 hours to get into my account and there’s still nothing. This happened to me last time. I purchased my data with my points and they had to go into my account to ...

Payment for service taken,, service discontinued

the header says it allMY payment went thru this morning June 10,, and when i tried to txt or call someone this afternoon NO ServiceI have been with PM for about 5 yrs now,,, had to log into my account on a computer and PAY a second time to get th...

Reply to your email

My cell number is xxxxxxxxxxxxxxxxxxxxxxxxand my email address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

extra data on plan

HelloWith my current plan, I have 1g data per month. I also have in my bank 2g data as a one time add on as well as 30g data given as a loyalty that expires in 67 days.My question is this: if i exceed my monthly data of 1g, which second bank of data ...

Ottawa

Hi. A coworker on Public and myself have had no data most of the day in Ottawa. Anyone else??

Couldn't receive iMessages

Hello, I wasn't receiving texts from iphone users when I set up my new Android with a Public Mobile e-SIM. Turns out, this phone number was used by a former iphone user. I de-registered the number with Apple and it seems like imessages are now workin...

Resolved! Long distance charges

I have a CAN-US plan. Can I call to the US from Canada without paying for long distance?If you have experience doing that, please share your experience.thanks in advance

Ported number

Helloi ported my number from a SIM card to MY Esim and my account shows the new ported number but my phone is showing the temp number i chose when i bought the esim. people can call me on the ported number, just wondering if this is a paper work is...

Resolved! Referral bonus

Just activated, but during activation referral code was not accepted ("Invalid Referral Code")

Resolved! Is there an add-on for messaging from UK to Canada?

Resolved! changing to esim

Where can I get esim

Is Telus/PM having network problems today?

Twice someone has tried to call me and it did not ring on my phone. The second time someone left a message and when i clicked voicemail i got an empty line twice. The third time i was finally able to access my voicemail.

Why the slow internet AGAIN?????

I just don't understand...For once, PM was offering and delivering the same thing...but that was short lived. S can someone please explain to me how all of a sudden, out of the blue, my internet speeds have plummeted to a beyond frustrating level. En...

Swiching sim card and phone number new phone

I have an account with Public Mobile already, and my died, so I just bought a new unlocked phone and want to use my current sim card in that and keep my phone number of xxx-xxx-xxxx with that new phone. I popped in my sim card to the new phone and fo...

Resolved! When do monthly charges start?

I'm registering to which to PM today but my monthly account with my previous provider ends next week. Does billing start when one first registers for the service or when the SIM is activated?

Sim card not received

After a week I am still waiting for my SIM card to arrive by mail.Any ideal what is the hold-up?

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