Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I was initially with Koodo and decided to switch over to public mobile during black friday.However, the coverage wasn't what I expected and it took me longer to load website pages even if though it was 5G when I needed it for work. So I decided t...
I have the services now from Public Mobile and I can make calls but I can’t receive them. To complete my previous transfer number, a code in a text message is required and I don’t have that Sim Card. What are the options? Please Help! ☺️
I bought a sim card and entered the serial number and chose the $50 membership type, but when the code for the sim card should be sent, I found that the sim card does not work, I even tried it with other phones, but the sim card does not work. Now I ...
can't log in to the app. verification code fails
port is incomplete. I'm unable to receive voice calls also. I'm able to call and text out, but unable to receive.
Cannot complete activation, "invalid sim".Used that Sim card in same phone for months until website change. Couldn't pay after that! Never could get new site to work for me.
1. Does this plan cover unlimited usage for calling, *data and texts if you are positioned in Canada or if you are positioned in the USA? And calling to USA to Canada and Canada to USA is unlimited and included? *Yes I realize not unlimited. 2. Are t...
I'm transferring my cell numberBut top of my phone shows both carriers nowDo I wait for call?
I had to get my iPhone repaired so I’m signed out of everything. I cannot access my original public mobile account because it’s an iCloud account. I didn’t think this through. I’m hoping I can manually add e sim to my phone? Please if anyone can help...
I am needing to change my payment information asap. My husband's phone has been shut down. My card was compromised and the bank canceled it. I have a new one but the system will not let me make the change! Please let me know how to fix this! Tha...
just want to take my friends to open public mobile account where I used to open. they told me there is no physical store to open account for this company. they changed everything online to save money. that is not convenient. so now only Telus st...
Hello,my husband lost his phone and we can’t report as lost on his account as the account authentication goes to his phone. How do we get into his account without the phone?
hey, if I were to bring another unlocked device and buy a public mobile sim card, would there be a way to set up that device so that it can only contact one phone number? kind of like a direct line. It would be for my kids to be able to contact me bu...
I support four plans for my kids on PM. I have received a notification that the payment was not processed for two of the four accounts however the other two went through without issue. I logged into MyAccount and manually tried to make the payment an...
hello,as the question states can i change my existing number and port another number to my account ( i own both the number s but would like to swap te other number to public . here is the part that makes me question will i lose my reward points etc. ...
I am wondering if I can transfer my account over to my husband and keep our rewards. He has been paying for my account with Public Mobile since I signed up a few years ago. His credit card is the one on file for auto pay! I bought the cell phone and...
I need a PUK code for my SIM card. I cannot find a mod to send a direct message to. Can a mod message me to get my PUK code so I can unlock my SIM?
Bought the service, put the sim chip in connected to wifi pressed ok tried to transfer number didnt work now ive been just stuck on a page that says to contact customer support then an agent directed me here. Please help. I bought the $34 for 40gbs d...
I am having some issues applying a friend code ******
Good Afternoon, I have recently lost my phone and wanted to keep my old number is there a way to get a replacement SIM if so what are my steps? Thank you
I have transferred to Public mobile about 10 days ago. The last few days I realized that some phone numbers could not be received (straight to voice mail), and text messages also not be able to received. Are contacting the customer service the only ...
I purchased a plan with a sim card and still have not received the sim card since Black Friday. Can anyone help?
I’m a new customer and I was sent a text to verify my account to get full access to my number but that phone number does not work currently and wouldn’t be able to get a text how do I change that number ??
I am having trouble from porting over my number. Can someone from public send another request to port over my number to fido
I’m a new customer facing issues with my SIM card, I lose service and need to restart my phone several times per day
Why dont I see any available subscription upgrades in the subscriptions and add ons page. The only thing there when I click the change subscription is a downgraded package from what I have.. I currently have the 3g 1GB package, most of the current o...
I just purchased a Public Mobile phone plan but was unable to activate it because it ask me to download and use an app. My phone does not natively support ESIM but I have a compatible ESIM adapter. It is not letting me go past stage 3 on the Public M...
I have problems with transferring my daughter's Koodo prepaid account to Public. I don't know the account number in Public but know in Koodo. I need agent support
I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!
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