Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi All!I have transferred my number from Rogers two days ago (confirmed the number porting SMS with YES respoonse), but incoming calls are still going straight to voicemail and I also don't get incoming texts. Outgoing calls and texts work as well da...
I have been receiving complaints from family and coworkers that my phone when called goes straight to voicemail. I would like this stopped by increasing the rings to 5 before the call is picked up.
I recently transferred from fizz to public mobile, everything gone smoothly but I got this message Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contac...
Hello, I am a new user and ported my line over to Public mobile from Telus about 4 hours ago. I have restarted the phone, reset network settings, removed and reinserted the SIM card. However, the phone still has no connection. Is there any way a tick...
Voice calls do not work. When I dial a number it just seems to disconnect. Voice on apps such as Whatsapp and Kakao work fine. Texting works fine. This first started when I went to the US and after subscribing to add ons I found Voice wouldn't work b...
Hello, this Public account is for my mother's cell, who is a senior citizen. As usual, I'm the go-between, bcuz she is very tech-averse.Currently, she can no longer make or receive calls, but apps (e.g. whatsapp) still work via wifi. When attemptin...
Hello,We will be going on a Cruise from Vancouver to Anchorage Alaska while on Public Mobile with US roaming plan. Does anyone have any recent experience with network connectivity at ports and in town with Public Mobile plans? Will I need to buy AIRA...
Hello, I’m trying to port my phone number from Fizz, followed the account number by adding 0000 at first but the transfer failedthank you for your help!
Does anyone know why Public is not able to process payments at this time, i.e., this afternoon, Sunday April 6th? It says to try again later, but it has been saying that for two hours.
I can’t access my account information . My account was only deactivated for 5 days and I paid and now it’s asking for more payment for another activation
Hello,I recently signed up for public mobile( a week ago) and want to cancel it. I haven't received the sim card yet, and don't have option to cancel subscription in the app.How do I cancel and get a refund? I understand I won't get the refund for th...
Request: Please help with installing eSim on my Iphone 15. Details/Background: I just bought 20GB Can-US-Mex at 5G speed plan for $29, selected eSim option. After paying and downloading app on my cellphone to install esim I am getting message that "P...
i want to transfer my public moblie to fizz.It shows that publicMobile seems to have restrictions that prevent me from transferring to fizz. what can i do?thank u!
I can't access my account due to not remembering what email I registered to the account. I selected "forgot email", entered my phone number, but the only way to get the reset PIN is through the email that I don't remember setting up!!! A vicious ci...
I have tried to sign up on the phone and online, I have two difference Canadian Credit Cards issued by a Canadian Bank. I have called the bank in case they are blocking the transactions, they say no. They see the transaction and they accept it. I hav...
