Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im a new subscriber and did the number transfer. Im using sim on my old provider and esim for PM. I reboot my phone yet it still says sos. @CS_Agent
I did a new subscribe to public mobile and transfer my number from Rogers last night. I got a text from Rogers and did authorized the transfer. Today my Rogers sim and PM sim neither of them working (it's been 16 hours). Tried with different phones ...
Hello, why when I add 1 800 number to my contact list the system adds an additional 1 infront of the phone number which makes like 11800....then rest of the 7 numbers of that particular number. This happens with any out of city phone number and any...
If I purchase the Canada - Us promotion plan of $40 / month will it matter if I am in Canada or Us when I call, text, etc. to Canada or the Us.? Or do I need to add on US roaming.
I have been a customer 3 years - my daughters phone - want to upgrade the plan but the plan I want is only for new activations - - Don't they offer plans to long term customers to keep them happy? I can't even speak to a human to negotiate? I am h...
Hello.Planning on going to Grenada. I see under my subscription usage, it says I have unlimited international texts, and it also says I have 500min INTL LD (free holiday giveaway), and another 500min one-time intl LD bonus. Just wanted to clarify how...
Hi,I recently bought a new phone and wanted to know if the network connectivity will be good on it or not.It is a Xiaomi 14, more specifically the chinese variant. It operates on the following 4G frequency bands: B1 (2100), B3 (1800), B4 (1700/2100 A...
Good day, I'm considering changing my subscription (CANADA-US PROMOTION 5G / $40 / 75GB).I'm wondering if I can use 5G data in Canada and the US with no any other fees when I travel with the new subscription.If so, I will change immediately.Thank yo...
Received a text message saying public was having trouble transferring my number because an incorrect ESN/MEID. How do I remedy this
Since 2 weeks ago im getting bad speed even with 4 bar on LTE is there something I can do to fix that?
I am a recent subscriber and want to switch to the US and Canada plan, do I need to move to another provider and then resubscribe to be able to get it?
Hi..I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated. Ticket has been submitted...Did I miss something I should have done?
Hi,Just switched my plan to "75 GB within Canada and the US Data at 5G Speed"anyone know if includes US data roaming??
Why is my data not working when I’m not near wifi ?
Hi I need assistance in processing a refund - I am unable to transfer my number to public.
I can't login because I don't have the phone or sim. This account was supposed to be for a few months. It is still billing me and I can't login without the phone.
Just signed on with PM however I got a text message saying they’re having troubles transferring my number.
Much rather keep my rewards, obviously
Not receiving 6 digit code on Samsung s20 fe? Just switched over.
I keep getting a request to transfer my provider for my Sim, but I didn’t request a transfer.
I have Samsung flip 3.Tried esim method, but I am stuck at step 6.'Subscription not activatedsomething did go right while activating your subscription.'I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't ge...
I requested a transfer from Freedom. My line with freedom is still active and my number is on both public and freedom somehow. When I dial/text from either public or freedom, it shows my original number. I don’t think the transfer has gone through su...
Looking to port to Freedom for the 34$ CAN-US 50GB plan, as we do lots of cross border travel. Will Public price match for existing customers? The 34$ 50GB CAN-US plan appears to only be available for new customers.
Is anyone seeing an option for 90 day plans for the new Canada-US promo plans? It says on the subscription plan page: "Choose the speed and subscription that's right for you. Save more with a 90-day subscription" but when I select the 40$ plan, it do...
For the last two days my iPhone shows SOS. Billed pay and no payment issueReset the network and restarted the phone a few times Phone: iPhone 12 mini
Hi,I've been trying to switch to the $40 for 75GB CAN-US plan that was just recently made available. I went through the process, chose the plan, then on the final page chose change on renewal, and then the button changed to say 'loading' (I think) wi...
HelloWhen I request a subscription change to the new US Canada plan, it doesnt say that the data covers US Canada just like the main website says. See what it shows for me vs the main website Has anyone confirmed its US canada included ?Thanks
When I payed my overdue bill I had to put in my sim card number which said it was invalid for whatever reason even though I was just using it like 2 weeks ago. So I hit esim to see if that would work and now on stuck in the activation screen that jus...
I just did this.... I think. but when I look at the new plan it gives on my next renewal, it does not show USA... how do I check?
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