Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I submit a ticket
Receive a text message from Public Mobile saying I entered the wrong account number from my old provider. So transfering my number is unsucessful. Can anyone help me with this issue please?
Hello, I got a message from Public mobile after activating my number, it said having trouble transfering my number. Then I have not received any phone call or unable to receive sms from anyone. I can still call but no one can reach me.Please help me ...
Need help activating my sim.
Hello, I ported my number today from Fido. I am unable to send or recieve SMS. MMS are working.Also I am unable to recieve any incoming calls but can dial out.
Hello,I ported my number ~48 hrs ago, and I am currently unable to receive text messages from a number of my contacts (no issue with calling). Looking for support from a PM moderator to look into my account and try to get this resolved.Thanks
I wants deactivate my Telus account/plan and reactive my Public Mobile plan. Please how do I go about it? Thanks!
As the subject says, I have made a large mistake.
My brother switched to Public Mobile a while back and was signing up at Walmart.. he had my referral code ready to use but forgot about it till after the fact and they never asked for one.. is there a way to use it after signing up? Would be nice to ...
My plan is 35 a month but I got a referral completed. Is it still going to auto charge me 35 next month even though I have a $10 credit extra now? Or will it just charge 25 since that is the difference between what I have and what I will need to pay ...
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again
How do I tramsfer new phone to existing account. Old phone has sim i want esim for new phone
Today a friend of mine moved from a different service provider to Public. She used the referral link that I had provided to purchase her subscription. Her purchase and move to public was successful and the plan is now active with her. I am expecting ...
Hey CK I need your assistance signed up via self serve credit card was charged , esim was sent I added it but it did not work . Read around the boards to delete it and readd. Of course as you know nope that don’t work I need a new esim . Submitted a ...
Hello...I just tried to change my current subscription to the 75 gig CAN/US plan for $40 that you're offering. Once I hit the confirm plan change button at the bottom of the screen, there were multi-coloured dots on the screen indicating it was work...
If someone switches from Koodo to Public, would that be considered a new activation?
I ported my number from Rogers. Sim card installed. Using just cellular service, no data, I can make calls and send SMS text but cannot recieve calls or sms texts... Therefore cannot fully confirm account. using iphone 12
I have no voice service,only data…3 days ago I had both….mu number was ported from Koodo mobile and I was advised that service was cancelled (no longer have service from Koodo mobile)
I have some questions about the number transfer process if you have a physical SIM in your phone from the old provider and using an eSIM from Public Mobile.Is the number transfer process the same as it would be if you had a physical SIM from Public M...
I can receive txt message, but when receiving pictures, it always says, failed to download messages. Why?
I transferred in from Telus last night via eSIM. After the port I tested the network with wifi off. Calling texting and data worked. This morning it stopped working even though I have full bars on public network. If I call another number on public ne...
How long does it take to get an answer from support?
I changed my plan and said I want it to take place when the current month is over, the plan is no longer available ($34 USA-Can plan with 50gb), do I still get the new plan upon renewal or do i get the one that is currently at the $34 rate(CAN only,n...
My data is being used somehow after midnight several times a week even though my wifi is on and I’m not using my phone. How is this happening and all of my data has been used already.
I signed up for the promotion yesterday and need to verify my phone number, but I'm not receiving the verification code. What should I do?
How do I cancel my subscription?
Hello,I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an XXX error code. Can you help me with th...
I have been double charged $16.95 on my visa on Feb 26/2024. Please refund the extra charge!
Hello, I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser....
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