Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.I am trying to set up my account. I have been waiting for my SIM card since December 8th (presently 10 business days), the mail has already come and still no SIM card. I tried filing a support ticket, but I don't have an order number to get suppor...
I am out of the country right now, and am not receive calls or text messages. I am trying to port my number out to another carrier, but I can't receive the text message to do so. The other carrier gave me a manual port request number, but I can't s...
I did not purchase an e sim or sim card during registration. As a result, I am not able to complete the registration process.
My account shows that I have 1 gb data and 493 Intrl LD minutes left. When is this accessible to me?
My question is "could I use my cell phone in Sasquatch Mountain?" Thanks!
Hello,My one daughter already has an account with PM (uses our/parents email address). For Christmas, we wanted to get our younger daughter an account (will use same email address). Is it going to be possible to do the 'refer a friend' if we use th...
When I try to make a call, I get a message about not being on a plan. Data works.The message has now changed. It says, "... because your plan does not include a U.S. Roaming add-on".The number I'm calling is just my other phone. Neither device is roa...
My account in the app is showing -1 texts left. Any way I can fix this?
I registered My Account for my daughter's Public Mobile phone. Recently I found Public Mobile charged twice fee on my credit card statement. Usually it is at the last day of month but in Nov 2023 Public Mobile charged once on Nov 17th and another on ...
SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent. Is the error message i get at the end of self setup in the app. Reinstalling app did not help. Reached out for s...
I just signed up and I am seeing the message on the website that a person has to install a PM app to activate. Is this the only way or can it be activated by logging into my account online when I receive the SIM card?
Unable to call Subcriber in PEI.
Hello,I subscribed my father yesterday to the $24 4 gig plan with esim (Pixel 6). When it came time to transfer his phone number from the old carrier (fizz), I entered the correct information in the Public Mobile App. We received the text message ask...
Dear community. I recently ported out from FIDO to Public Mobile however I just discovered a problem.The port request began on Dec 20 2023. I was asked to download an app to complete the port. I downloaded the app and followed the request & it told m...
Switched to Fido. I accidentally activated Fido without porting my old number from Public.Now I want to port, but I can’t, because Public will only port over by sending me confirmation code to the old number, which of course doesn’t work! Is my old l...
Hello,I have a plan of data and minutes for Canada & US. I will be traveling to the US in the next few days, and I would like to know if I will have service once I get to the US and If I will be able to make phone calls or use my internet data.Cordia...
Same here! In my case, I lost my credit card on the same day as my billing day! Three days of frustration and I got a new plan from Virgin: $34 for 40 GB! But I'm not able to port my PM number to Virgin because my PM number is deactivated! How on ear...
Does all public mobile customers get this years holiday give away????
Hi, I had 4G plan and switched to 5G. The price increased to $40.00, however I see that the plan stayed the same. How come? It was supposed to be 5G. Any explanation ? What are my recourse rights? Thank you
Can I please request to cancel my subscription. I am not using this number ***355 anymore and I don't have money to pay for monthly subscription. Thank you!
Hello,I am trying to transfer my phone number from my old PM account to my new PM account. It keeps saying error phone number is invalid. How can I transfer it to my new account?
Anybody else having problems updating payment info? I have been trying to update payment info on my account for 3 weeks..... My wife also just tried to update her payment info, on her account, and it wouldn't let here either.
I have just purchased the US roaming for 3 GB data, call and text but on my account it shows the add ons are there but they are not working on my phone and say I’ve used 0% of them I would like to know how to fix this
I transferred my number from SaskTel to Public Mobile on 30Nov2023, but I don't know I need to answer the SMS within 90 minutes using the old SIM card. I can not received any call and SMS now.How can I get help from Public Mobile Customer Service?
I ADDED 3GB OF DATA TODAY IT DOESNT WORK. IT WAS VERY IMPORTANT FOR ME TO HAVE DATA AT THAT TIME BUT IT NEER WORKED WHAT TO DO. SAID 15 DAYS FOR 3 GB UNUSED AND THE PLAN THAT I HAVE EXPIRES ON 29TH AND THE 250MB ARE DONE.THE 3 GB THAT WERE PURCHASED ...
Hello? Any people working here or is it just a useless chat bot. Ive been waiting almost 2 weeks for my number to finish porting in. Stuck in limbo now. I can get your stupid marketing texts incoming, but no others (which is my biggest issue as I can...
Hello Guys, I have been a long term user and want a deal like new user. is it possible?
My husband and I have separate accounts with PM. He has not been able to access his account for months, although he receives emails and his payments are processed. Yesterday he received a message on his phone that he had run out of minutes (an 'unlim...
Public Mobile,What is the purpose of alienating current members from the Boxing Day plans? I;m looking to update and you've provided the awesome 3g plans only. Is this a mistake? If so please recitfy in a timely manner.Regards,JayVee
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