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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old Number Transferred, No SMS Texts/Phone Calls

Hi recently switched from Lucky Mobile to Public Mobile.I requested to transfer my phone number and it worked and I had access to sms messages, phone calls, and voicemail.When I restarted my phone, my eSim stopped sending sms messages, phone calls, a...

Resolved! Unable to pay to resume my service

My service was apparently cut due to my last payment not going through. I'm seeing the following message on my account overview page: Your services are on hold Subscription Expiration Date: Jun 18, 2023 Your services are on hold due to the expirati...

Resolved! New Member - New Subscription

Hello,In March 2023 I became a new member of Public Mobile. Being a new member, I am getting 10% points back whenever I pay my bill. My question that I have is, If I want to change plans, will I forfeit the 10% point back for the rest of the 1st year...

Service

I am not getting incoming calls

Can't sign in with this ridiculous new site

I consider myself a pretty advanced user, yet I am having trouble signing into public mobile site. I noticed that they are making a lot of changes and the site is extremely buggy. The issue I am facing is as follows:After I enter username, password a...

eSIM is now free (Limited time offer)

HI All Lastest promotion:For a limited time, pay $5 $0 for an eSIMhttps://www.publicmobile.ca/en/mb/plansBut eSIM still available for new activation only

New SIM card not reognized by any phone

Hi,I have a new PM SIM card (bought some time ago), I have started the process of activating it. PM recognizes the SIM #, but the card is not recognized by any phone.Thanks for any help,N

Resolved! Change Subscription on renewal didn't work

Change in subscription was done last month for the option to change on renewal. Today 19-June is my plan renewal date but subscription didn't change. Payment deducted as per pervious plan only. Can anyone please help resolving?

Added Data Roaming 15 day talk text data bundle for US

serHello I added data roaming 15 day talk text data bundle and it's not working. This is the third time in a row I've done this but for whatever reason, when I try to make a call its not working. It says I havent purchased enough miniutes for someth...

Resolved! Charged twice this month

Who do I talk to about my account being charged twice. So I paid double this month. Two separate payments twice in a row. Can’t find who to talk to.

Service in effective

I have a new phone and it is showing me my old plan. I already paid for a new plan also i have minutes and extra GB, i need my new plan on my new phone.

Resolved! Currently offered promotion

The current offered promotion of 40gb unlimited minutes Canada- US minutes does it mean I can call the US without long distance fees and is it offer for Quebec subscribers. Thank you

Resolved! Request for international coverage during my travelt to Egypt

Hello,I will travel to Egypt this Friday, so I would like to have my phone work in Egypt during my travel, could you please help in that.Thanks,Mohamed

Resolved! Need help new customer

@CS_Agent I am a new user and I bought a esim card yesterday. It said it activated but I have no service. Can someone please help me

Phone service is not working. I've renewed my service manually as the transaction didn't go through

Hi @CS_Agent , My service is not allowing me to receive or give calls. The line dies. I've manually submitted payment for the change of my service plans. Please help. I've tried all the suggested troubleshooting methods. Can you manually reset thin...

New customer

I am a new customer… bought an esim… says it’s activated but I have no service … says sos. I need someone to contact me. I cannot use my phone at all

How do I apply a new SIM card to my account?

My Mobile Network State is disconnected. I tried resetting the network. I have a new SIM card but don't see a way to apply it to my account on the new software update. How cdn I do that for I can't make or receive calls currently?

E sim QR code issue

I was trying to add the new esim to my phone and somehow it failed. When I scanned the QR code, it showed the QR code is expired. Anyone can help me to get an new esim or new QR code?

Resolved! Phone stolen

How do I switch my account including phone number to a new sim card becaseu my phone has been stolen?

Payment problems

I've been trying to pay for close to a week so far. All the solution that I've seen on the community don't work. I'm getting the message "we cant treat your payment at this moment, try again later" of something like that. Well "later" has been close ...

Internet dropping

I have tried to reset my phone, every time I go out of and sure it page ,I have to go to my settings and turn my internet back on as it says no connection?help!

Number transfer Issue

@CS_Agent Has been a while since switching over from previous carrier and have noticed that I have been missing calls and text. Also text has not been received when sending out from my phone.

Resolved! Adding number to apple not working

WhenI try and add my new PM number to my apple id it says the number is already in use. I cannot seem to get in contact to customer customer service. For 2 days i just get error messages when clicking on the link from the unhelpful chatbot and trying...

Serious issue

I am posting on behalf of my wife. She cannot get into her online account, because she has 2 step verification set up. And the reason why she can't receive that 2 step verification text, is because Public Mobile claims that she does not have enough ...

Forbidden A1 Error Page When Trying To Access Account

Ever since the Eversafe verification, my account has been given the forbidden A1 blank page. I can't access my account, can anyone advise on how to resolve this?

Login error - Forbidden A1

Can anyone help - am trying to login, and after I type in the Eversafe Confirmation code, it jumps to a screen that's blank except for "Forbidden A1"Is this a maintenance thing, or is there something I can doNoticed a post about 2 weeks ago with the ...

Missed Verification Text

My son initiated a port request to join Public mobile tonight, but missed the 90 minute window to send the verification to his previous provider.Is there a support number to restart the process?

Resolved! Application not available in Yukon

I just order and pay a new sim and when I try to load the public mobile app it says it not available in my region ( Yukon). How will I do to activate my SIM card? Thank you very much

June 19th 117$/90 day plan

I previously set my account to change to the 39$/30 day 4g 20gb promo plan. Just saw the new one with the 15+15gb expiring tomorrow and set my plan to switch to that instead in August.I noticed this plan includes points on the new rewards system. Can...

Resolved! I'm not getting OTP, can I request it to go to the email address.

Hi I'm writing this on behalf of my sister as she cannot login, as she's not getting OTP (one time passcode) on her number. Can she request it to go to her email address instead. This is extremely frustrating.

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