Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to hook friend up, and the system will not send a code to her gmail account…what do I do?
I purchased the US/CDN plan because I travel back and forth a lot and I just got to the states but data doesn’t work unless roaming is on, when I turn on roaming public mobile sends me a text saying to purchase the add on to roam in US. I should not ...
I just subscribed by I had the wrong address. How do I change this before it ships?When I go to My Account, it wants me to activate and I have no other options.
I got a subscription online, it says I would get my SIM in 2 business days. This is the 9th business days since that and I haven't received anything from Public Mobile neither a message. I want to cancel my plan but now I can't get any agend that hel...
I transfered my number to Public Mobile yesterday from Sim to eSim. Does it any advantage or disadvantage in that action?
Yeah this is all quite confusing. I have been with Public Mobile since 2017 and I am not receiving any Anniversary rewards, what is up with that? I also use auto-pay and am not receiving the 5% of my monthly cost. I still receive my Refer a friend re...
I dont like to spend more that 10 minutes looking for something. I'm a user of PM for myself, my wife and my daughter but we had our own phones prior to setting up. My dad needs a phone with his service. Where do a buy a phone and subscription bundle...
I signed up for public mobile yesterday, porting my number from Freedom mobile. I got a text from Freedom that there was a request to transfer my number to another provider. The public mobile app asked to confirm for full access, asking me to enter...
A friend wishes to change from Bell to PM. Her internet provider is still going to be Bell, and her email address is @Bell.net. Will she still be able to access her mail when she joins PM. All her important mail goes to that address, and it would ...
Cannot activate eSIM card after subscription. Restart phone many times and tried to activate by scanning QR code but still not working. It ask to contact carrier for assistance.
Greetings,I need to cancel my plan and I looked at some messages and see things like:* Cancel Autopay* Remove your credit card informationI can't find a way to do either of these 2 things What I can do is to "Unsubscribe" Payments > Manage Subscripti...
I want out of my plan with public Mobile you still haven't gott my account working you useless to me absolutely useless, thank you for taking my money and not fixing my account I'm not expecting any help after this long keep my **bleep**in money you...
I have the new 50gb USA call and text plan. My phone made and received calls the first two days of my trip then suddenly stopped. All calls drop immediately after dialing and I can't receive calls. It's not an area thing as I was literally in same lo...
Hi there,Since this morning, I haven't been able to send and receive MMS with my OnePlus 11 phone.Is there anyway if fixing it?Thank you
My Current Subscription:50GB Data within Canada and the US at 5G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++ Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, a...
Can anyone help with connecting to Public Mobile Network. Phone Realme 11, compitble. No issues with Virgin Mobile, but cannot connect with Public Mobile
I transfered number 24 hours ago but I still can't receive income calls and sms (calls redirects to voicemail)... At the same time everything OK with outgoing calls.
How can I log in when I can't receive the OTP cove vis text since my phone was stolen
Hi y’all. I haven’t pulled the trigger on a sim card yet as I have a few questions. My current mobile line is with Speakout 7 11. It’s ok. I don’t live on my phone and it works for my simple needs. Bummer is when we occasionally go to the States for ...
can anyone help me.?
6 digit code being sent to a phone number I no longer have. When I put resend code I get the options send text or send voice message.
Hi, I would like to ask on how to practically maintain my number. I'm leaving Canada for a year but I don't want to continue paying a monthly payment. I'm planning to just pay or load my sim once every three months. How long can I keep my number befo...
Where do I find my plan details? Amount of GB my plan?
I have a PC and cab't find a means to redeem points as credit to next bill? Is app required. I have 13.5 points. Example given is that 15 points is equivalent to $ 15 dollars. Is that the minimum amount required for redemption?
Hi,I tried porting my number from my previous prepaid provider but it did not work because i no longer have access to my previous phone number to receive the number porting verification text from my previous provider.I now realize that i would of hav...
Is there an outage right now? I am unable to make / receive calls.
I am just driving on highway 3 and I am able to select between TELUS and Rogers network. Calls, texts and data all work. Data is slow. And I am on PLMN 302720 with no reported outages from Telus within the area. Also public Mobile network works. Now ...
There's lots of old obsolete info on the forums about the old "Rewards". Maybe pm should do some cleanup on here since changing from rewards to points! I'm wondering if the 5% points back on payments applies to voucher top-ups or only card payments? ...
Hi there,I used to use Public Mobile as my provider, and now I need help accessing my old phone bills from May and June 2022.Please help me with that. Thank you.Ottavia N
It keeps telling me to try again in an hour and it's been two days helppp
