No incoming call

[Alison1102]

Hi everyone, 

I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off the phone, toggle the airplane mode and switch to 3G network, but none of it worked. I would like to talk to someone from public mobile to troubleshoot, but I can’t find any customer support line that I can reach. Can anyone help me with it? Thanks so much! 

[M_asad1]

Can I get it too

[Alison1102]

Yes I did reply to the Roger’s message and said yes 🙂 thanks I will check the number 

[slusagm]

did you ever got a text from Rogers to your Rogers sim and you replied Yes?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[hairbag1]

@Alison1102 

I just sent you a number to call for port assistance. See the little envelop icon on top right side of the page.