Hello,
Not sure if these issues are connected or if I'm just missing something that I need to do. I have been attempting to fix this myself over the last 3 days. I got a text message from Public saying my account has been placed on hold due to an unresolved issue. I went on Public mobile (not using the link sent to me on text message) and I see this message: "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number [Pay Now and Resume Services]". I am slightly confused as I have AutoPay enabled.
After I click on [Pay Now and Resume Services] it takes me to my subscription that is 23$ a month, 6gb, unlimited canada talk, and unlimited international text/picture messaging. It says "Last Subscription" on the corner. I can scroll down and it says "Pay Now" below. My card information is correct but I still cleared it out and put in my card information again. I went to "pay now" and it says there's an issue with processing my payment. I check my banking app that the card is attached to and there is no issue on the bank end. I tried this a few times, and it still says the same thing. I thought perhaps my phone plan had "expired" (as in the phone plan no longer exists) and that I need to pick a new phone plan. I clicked on the 25$ a month 5gb data, unlimited canada talk, and unlimited international text/picture messaging (AKA more money, less data). I am getting the same error message that payment cannot be processed.
I am not sure what I am supposed to do? I cannot make any outgoing or take any incoming calls and my work is based on this. Unfortunately if I cannot figure this out soon, I will have to look to other companys for my service!! Any help would be appreciated. Thank you
