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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US network carrier

When the US carrier shows on my mobile phone as AT&T all phone calls out fail. On rare occasion the US carrier shows as T-Mobile the phone calls out work properly. How can I keep the US carrier T-Mobile?

Resolved! Subscription payment

How do I use money in my account for upcoming subscription payment

Resolved! Calling Canada from Mexico with my Canadian iPhone

What prefixes do I use?

Resolved! text messages

Hi. Is it possible to request my text message history from Public? My phone wiped all my info and I had texts on there that I really need. Thank you

Resolved! I was offered a $20 plan-when will that happen???

I was offered a $20 for 4G 3 GB plan, and I reply yes please change my plan to the $20 plan with 3GB and 4G But apprently my plan still not change yet?

Resolved! Not getting any answers from Public Mobile about transferring my number to Fizz

Every ticket I make doesn't go through. I just need them to transfer my number so I can be done with this. No matter which VISA Debit card or Wealthsimple card I try to add, they don't work despite my current card on file being a VISA debit.

Resolved! nataliador

What my billing period will be when I subscribe after service on hold?

Resolved! Not able to activate e-sim

I am not able to transfer my number to esim it gives error "unable to install esim"I am in canada have tried in USA but same error. Please suggest what to do? Also how to talk to a customer support

Closed my account with Public Mobile

Hello, yesterday I closed my acct with Public Mobile. However I have a Visa invoice that's due Feb 27. I don't know if this invoice covers last month (Jan 27 - Feb 27) and I need to pay it, or is it for next month and it did not get cancelled on tim...

Resolved! Welcome bonus 5 Public Points Missing

Hello, I joined at the end of 2024 and was expecting 5 Public Points as a welcome bonus as per the blurb.So far these points haven’t been given to meThanksTim

Resolved! Costa Rica Travel

I am travelling to Costa Rica for 2 weeks. Will I need to purchase a SIM card there and will improving my data speed via my subscription help me down there?

Public mobile Account

I have recently changed Internet providers at my residence and therefore the e mail address that I had through Eastlink(previous provider) no longer exists. Leaving me with no way to contact Public Mobile. Is there any way that I can reach Public Mob...

How to subscribe

I can't seem to get past "Continue with eSIM?

Resolved! Motorola stylus 5g 2024

Anyone using the new Motorola stylus 5g 2024? I get seemingly conflicting information on compatibility in the help section. If I check for VoLTE compatible phones it states that the stylus 5g 2022 or higher is compatible with the network. If I check ...

Resolved! Receiving calls

I just hooked up with public mobile and I'm having issues receiving phone calls. How do I fix it.Has anyone else had this issue

Phone not working properly since travel to Mexico

My wife and I are Public subscribers since December 2024. No issues with service until now. In Feb 2025 we travelled to Mexico. Roaming features worked as promised, connected mostly to AT&T and Telcel. Returned last week. Since return, my wife's phon...

Switching Carriers But Lost Sim Card

Misplaced my PM sim card recently. Just signed up with Lucky Mobile and they say I may need to confirm the phone number transfer via text message. Can someone manually approve the transfer without needing me to confirm via text message please? I dont...

Resolved! E Sim is not activating

Every time I go to scan the email for the e sim, it says “unable to activate”. What can I do to fix the issue?

failed downloads

I recently have a problem with downloading messages. It says: failed to download attachment from multimedia message and it does not download pictures.Thank you.

Resolved! can't activate esim

I've gone through the instructions on how to activate esim but my phone has shown an error "Unable to activate esim. You can try again or contact your network for assistance". How can I install esim?

Resolved! A1 Forbidden

Hello,I just swapped from Koodo to Public, and now it seems like my account didn't setup properly. I got a text from 611 saying "You have successfully created a new PIN. Keep this number safe..." etc. But I never created a pin, and now when I try to ...

My account

Can't see my account content. It won't open.

Number porting

I am struggling to get my number set up due to porting it from another provider. It’s been over a month and I am still not able to use the number. I have contacted the old provider and they have told me it’s all done on their end that public mobile...

Records

How can I go about getting text or call records from.a specific number?

I got charged for service that I won't be using.

I recently ported over my number to a new provider and had days left in my current cycle. i got charged even after my number got ported over. can someone else help?

All incoming calls display as Private Number, when preferred network type is set to anything but 3G

I've recently switched from Pixel 6 Pro to Pixel 8 Pro. After restoring the backup onto the new phone, I noticed that all my incoming calls were displaying as Private Number. I've reset network settings, cleared cash and storage settings for the Ph...

Payment problem

I have a pre authorized plan with my credit card but have been cut off. I want to talk to a real person to resolve this. Am getting frustrated and thinking of changing plans because of this.

Texts

Can’t make outgoing calls or texts

Resolved! Losing a phone and changing SIM card number

I lost my phone and SIM card, but replaced both with new ones and resumed my Public Mobile services with a new SIM card. I still have my old phone # and I am wondering if the old phone is now removed from that same phone number?

Text

I have an iPhone and since switching to public mobile my texts to friends with Samsungs want deliver.

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