Port out

[Patricia55]

My phone number port was interrupted/incomplete and my previous account is closed. How do I link my phone number with my account?

[Dunkman]

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@Patricia55 wrote:

• Porting to Public Mobile. I can receive calls but incoming SMS is not working 

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@Patricia55 

Then unlikely a porting issue since you are receiving calls.  There have been many reports of SMS text issues after porting.  You could try a network reset of your phone (this will erase any saved wifi passwords), but you will likely need to contact customer service agent as described above to "refresh" your account on the backend. It will take a few hours for CSA response. 

[Patricia55]

• Porting to Public Mobile. I can receive calls but incoming SMS is not working 

[fixin1]

@Patricia55 - It's kinda confusing - porting into Public Mobile or porting out to another carrier?

Can you receive SMS & Calls incoming? If not, please contact your old provider to re-activate your account if you are the one cancelling it to complete port.

I have sent you the porting number via a private message, please click on the little email icon in your community profile bar (Next to your profile picture or sometimes within the profile picture in top right corner)

If it is just SMS that is not working, it is due for a re-provision (You will not lose your number) so please contact CS_Agent to do that:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[Dunkman]

@Patricia55 

More details would be helpful.

Are you porting out from Public mobile to new carrier? 

Did you respond "yes" to PM's port request text?  

Was your PM account active before you attempted to port out? Your account has to be active before port out.

If your port request failed,  you will need to contact the new mobile carrier to troubleshoot and maybe send the port request again.