Is this considered a downgrade?

[golfball]

The loyalty bonus data email states "1 The data bonus will expire if your account becomes inactive or if you switch to an incompatible or lower-value plan"

I'm currently on the $34 CAN-US plan with 50GB. If I switch to the $75 for 60GB 90 day plan will I lose the 240GB data bonus?

[Chalupa_Batman]

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@golfball wrote:

@Chalupa_Batman  Wow I'm pleasantly surprised at the response I received which I have attached below. Thanks for the advice!

 

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At least you have proof. If they screw you over, CCTS....  lol

[golfball]

@Chalupa_Batman  Wow I'm pleasantly surprised at the response I received which I have attached below. Thanks for the advice!

 

[Chalupa_Batman · Accepted solution]

Oh cool. Once again, because of the lack of communication and transparency from Public Mobile, I'd reach out to a CS Agent and confirm. Then take a screenshot of their reply as proof in case they are wrong.

[golfball]

@Chalupa_Batman Here's the plan:

 

 

[golfball]

@Chalupa_Batman  It's very confusing. The plan is marketed as a $29 plan with $4 off if you pay 90 days upfront. The $29 plans ARE compatible with the 240GB bonus and I've heard people say they were able to keep their data while coming down from $34.

[Chalupa_Batman]

Hey @Meow $75 / by 3 is $25 a month. Going from $34 down to $25 is a downgrade. 🙂 

EDIT: Not sure where you're seeing this $75 plan @golfball . This must have been from yesterday. They all changed this morning. 

[Meow]

You will be UPGRADING your plan - going a step (or few) up so you should NOT lose your bonus data.

If you are to chose cheaper plan (i.e. $15) you WILL lose your bonus.

Did not see '90 days'. Must be so tired cannot read. Thank you @Chalupa_Batman for pointing it out.

[Chalupa_Batman]

Hey @golfball 

I would say yes. That to me IMO is a downgrade. However, I have filed a CCTS complaint about that.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...