hi @Lecia no downgrade but just upgraded
so, you have trouble logging in.
If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
