Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Literally posted over 2 weeks ago about getting my old username merged with my new username. It has been a constant back and forth with support to complete this simple task. I think I've spoken to most of the customer service reps now. See the image ...
I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...
Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet. Any ideas as to why?
I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?
Hi, for the past 4 years I've had a pm account thatc I was using with a ZTE cellular to cordless phone box as my home phone. I've decided to unsubscribe/cancel that account and upgrade my other PM account that I use for my smartphone. I'm just wonder...
Recently I looked to my bank account and I could saw that I've been paying twice each month since more than a year. Even the amount of both payments is different.I've contacted the chat and send a ticket with the problem, but nobody contacted me.This...
how do i cancel my account and credit my credit card - my service was never activated because of esim ploblems
@CS_Agent I applied my rewards to discounted from my monthly subscription fee. However, It charged the amount in full and also consumed the rewards. How to solve this?
I just received a new sim card for my daughters phone. Logged in, entered the sim, and now am at a page that says we noticed you have an active PM service and is sending the 6 digit code to a phone number that is not mine and does not give me the opt...
Hello, my 2GB promotion disappeared from my account recently. Where did it go?
Just signed up the new $39 plan this morning and have not yet activate the new plan on the phone through the app but after reading all the posts on the community already make me regretted signing up with public again. I got the plan with intention to...
@CS_Agent Have not been able to make or receive calls. my account is active, I have data, I have restarted my phone. I have tried airplane mode. Turning on/off airplane mode works sometimes. Then it stops working again
But it's not working. I refuse to pay again. The system gives me an XXX error when I try to submit a ticket. Can I have a working phone or my money back asap? I'm applying for work and cannot be without a phone at such a crucial time in life.
I have 250 mb of 3G of data left this month but I have 6 Gb of 2 G data left in addons. When the 3G is used up does it switch over to the 2 G. What's the difference?
I have a Pixel 7, which only came out in October 2022. It has e-SIM capability.But when trying to sign up with Public Mobile, the "Check eSIM" page indicates it's not compatible with Public Mobile's eSIM?Can someone confirm?
@CS_Agent i just switched from my android(Samsung) (regular sim card) device to an iPhone which is only compatible with e sim. how do i activate my e sim to my new iPhone?
I can't receive phone calls, only data. I've tried restarting numerous times.
Website requiring me to get a code to my phone number , to log into the website. I am trying to login to change the sim card number after phone was stolen. I need help. I have access to email but only option offered during login is to forget login...
I've been a customer of Public Mobile for 5 years and I use PM for all my 2-factor authentication. Recently I've been having to travel internationally frequently and have found that public mobile cannot receive SMS's while out of country. I am wonder...
In the past, whenever my plan renewed, I would get a couple of SMS from Public Mobile. The first would be a reminder that the payment was due soon, and the second would be a confirmation that the plan had been successfully renewed. I haven't receive...
HeyI forgot to put my friends referral code when doing the activation process. Can someone please help me? The referral code is XXXXXX.
Everytime I try to sign into my account, no matter the device, no matter the wifi network, no matter the browser type, no matter if I've cleared my entire browsing data, use incognito mode, whatever you're about to say I've tried, it says unauthorize...
I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customer...
How do I chat with a employee?
@CS_Agent I was overcharged yesterday, June 19th. Could you please tell me why? I switched to a new subscription which cost me $49.28 but I was also charged $29.12 at the same time which I can see on my bank statement but not on my Public Mobile invo...
I’ve been trying for days now to get an answer to why there are two charges taken from my bank account this month. The only response I’ve gotten is that they only have the one payment….so why is there two separate charges gone out of my bank account?...
I can not access my account at all. Says email and password do not match. Have used this for years.My account is still active but would like this solved before I have no money left.When initially I subscribed I used a different email address and si...
I would like to "grab" a promotion that is on right now. I have a SIM card but no referral code. Do I need a referral code?So my main question is .... since I don't have a phone right yet, can I activate the SIM only with the promotional plan? Will I...
My daughter lost her phone and I need to cancel the plan that is on my credit card. I'd rather do it on your end but will contact visa if I can not. We don't have the phone so I can't get into the account to close it. Thank you
@CS_Agent My service is not working, neither I can make a call or receive a call.
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