[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Changing Subscriptions
How do I change my subscription plan to the promotion for 24$/ month with 4GB data plan.
Payment
Why won't my perfectly good Visa be accepted!!!
need a PUK code for my account
cant use my service at all, asks for a PUK code
Subscription not activated
I paid for subscription already but on my phone it says subscription not activated when i try to do it on the app. It's been few days since I have contacted supported and no one has responded. Any help is appreciated.
No SMS
Just subscribed yesterday using sim card from Amazon.ca. Phone in & out and data are okay but cannot get or send messages including 6pin verification code from PM. Mine is a Samsung S22Ultra. Checked APN ok. On and off phone many times, toggle air...
Passcode
I dont get passcodes or any messages, What is wrong?
Text messages not working
I recently subscribed to a plan with an esim and while my calls and data are working I am not receiving text messages. This is causing problems with my online account access too as I cannot receive the verification codes being sent to me.This esim is...
Unable to transfer txt msg
I received the below text message this morning after what I thought was a successful transfer 4 days ago (calls were working, TXT were working). Now my actual number goes to voicemail with my previous provider that is Rogers.Do I perform transfer ste...
Assistance with these things please? (New client texts not working and CC info removal)
Hello all. Tried messaging CS, but no response as yet in the last 24+ hours. Some assistance please.New client - I have received the SIM card and just went through with the activation in the PM app. I am porting a number from Virgin. I have initiated...
Suspended with Funds?
Why is this Account refusing to use the Available Funds and show that the subscription has been updated for another month?It took foorever to load but when when it did finally sign in, it asked me to subscribe with Current Plan, or new one. I do it w...
Retention of awards
I currently have a $25/mo plan (unlimited calls, 1 gb data) and, with loyalty awards, am paying $17/mo.. Over the years I have been given loyalty bonuses, both data and international calling. If I switch to a $15 plan (100 call minutes & 250 mb dat...
Subscription
How do I fix my subscription if it didn’t go through,after payment was made
Activation
I got stuck at step 6 of the activation and I am to contact a customer support agent. That seems impossible. Following the link I am supposed to sign in again and then I get a white screen. Apple App. Arnold
Non Existant Customer Service?
I'm trying to get customer service. I'm a new customer and texts aren't working. Chatbot is useless. Where are the public mobile humans?
Automatic Payments.
I have multiple Accounts between myself and my family, for one of them I recently turned off Pre-Authorized Payments off for since I didn't need this line for over a month so I decided to shut it off and save some money temporarily.I see a charge on ...
2FA, SMS & Shortcode Issues.
Recently there has been a few of my Referrals that have asked me why they aren't getting Verification codes, Appointment Notifications, and even some regular text messages that haven't been coming through from people who have proof of texting them, a...
Never purchase a simcard from Public Mobile
The service on the simcard is not even working. The customer service is awful.when I submit a ticket, it takes days for agents to get back to me and when they do, they ask basic questions to confirm your email address and when I respond back to them,...
WHERE IS CS_AGENT
Guys Cs_Agent still has not responded 48 hours later. WHATS GOING ON??? I’m losing patience. Anyone knows anything? Can we tag them or something?
Joined Saturday- not working
Good morning, I signed up on Saturday, chose to go the eSIM route as my iPhone XR is compatible. I can see the payment came out of my bank account. I still cannot use my phone for calls and I cannot receive any messages unless I am connected to wifi....
iPhone can't send SMS/MMS texting, unable to figure out the issue
Hi there,I am trying to help a friend with an iPhone 12 switch over to PM. We are having troubles with it.We successfully ported over service and have calling and data, but no SMS, MMS to android devices. iMessage is working (but that's because it is...
HORRIBLE
Why isn’t there a SIMPLE way to contact support? Where do I message privately? This whole community thing is ridiculous.
Not getting any texts or 5g service
I just activated my account Saturday morning. I cannot send or receive texts. I'm also not getting 5g service in Calgary. Later Saturday I submitted a service ticket but haven't heard anything. Do they email you? How long does it typically take to ge...
Please cancel new subscription
I subscribed to public mobile and I was never able to complete the activation due to number port issue. I asked my question over and no one is responding. In the meantime I am paying too bills. So please cancel my subscription. Thanks
Could not login to make account changes
Hello i could not login to my accoumt a few days ago because of some “A1” error, i wanted to remove my credit card, but it wou
Return My Money
Hello, I subscribed to one of your plans last month and created an account with Public Mobile. how ever I was never able to go to my account because there was an A1 error!I tried to submit a ticket but the website doesn't open and I tried in incognit...
How Can I extend my temporary acct suspension
I am currently in Japan for schooling and will be back in half a year, but my public mobile accts says my number and acct will be deleted in 90 days what can I do to prevent this? I have already skipped one subscription period and cant do it again.
Sim not valid and can’t login
I have a terrible situation now. I supposed to transfer my number to this company. However, whenever I tried to activate SIM card which I ordered it says “not valid SIM card”. And then when I want to login, the page is down or maintenance so I can’t ...
