Showing results for 
Search instead for 
Did you mean: 

SMS did not transfer

Great Neighbour / Super Voisin

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confirmation codes via text and no option to redirect to email. I cannot even chat with an agent because they want to confirm my account and identity with a text. Been like this for 5 days now. I reset my network settings, no success. What else can I do?! I need Public to fix this glitch but the glitch blocks all my efforts. 


Mayor / Maire

hi @Leahedgar if you can receive calls, the port was completed 

the text issue is a system problem on PM side for this week. It has problem with most new activation. Support can help.  please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:

Need Help? Let's chat.