Text messaging not working

[JFL1]

Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.

Any advice would be appreciated. 

[JFL1]

Other services seem to be working, made and received calls, used data to access internet. 

I'm using messages app on Samsung. After installing new sim it did ask me if I want to use RCS chat. I didn't accept. Wasn't sure if it affect texts to people not using it or iPhone.

[JFL1]

Thanks. Sms only, outgoing and incoming calls work. Got a response from support and they suggested resetting network settings. I'm  not sure what they mean by that.

Could it have something to do with using RCS chat? I have not accepted using RCS.

Not sure what happens when I text someone not using RCS or iPhone users

[Meow]

How about other services?
Data (internet)? Calls in/out?

Did you use native texting app or 3rd party app?

[hTideGnow]

HI @JFL1 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437