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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account for Jack M

We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...

My service is not working but plan and payment is done

I am unable to access my account. Need service again

Log in

When I log in I am confronted with the activation page even though I am a current subscriber. I cannot access my account.

Resolved! referrals

My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.

No button ‘Add Funds with Credit/Debit Card’

I dont have button ‘Add Funds with Credit/Debit Card’ , but I need to pay with my card

Request for cancellation

I have ordered a public mobile subcription on november 9th. It promised to arrive on november 19. Now it's november 16. Considering that it's weekend now and the SIM hasn't shipped yet. How do I ask for cancellation and refund ?

Resolved! esim on new iPhone

Just got a new iPhone, how to move the existing esim over?

I need a new phone.

I need a new phone and PM don't offer them, is there an offer for switching to parent company Telus?

visa charge that has nothing to do with my mthly plan

I was charged an amt to my visa which has nothing to do with my monthly subscription. How do I find out why this was charged

2 charges

Upgraded subscription on renewal date but charged for old subscription as well

Slow data on bell tower

Hi I'm having an issue on bell tower at st Alexis des monts. At home st hyacinthe no issue Thanks

Can’t get internet on 4G

Why won’t my iphonecSE (3rd gen) cinnect to internet on 4G?

Got a new phone but connot use my data

I had a very old phone (Galaxy Rugby SGH-I547C).I was not using data with this phone since I joined public mobile because it was old and outdated, just used calling and text.Just got a new phone this week but it cannot access my mobile data. Could my...

Apple Watch

Hi there, I bought Apple Watch and I’m wondering if public mobile support Apple Watch services. I also, bought e_sim but I don’t know how to use it in with this carrier.Thanks

No network

Just couple of days I switched my husband’s phone to public mobile because I am so happy with mine. I was wrong. His phone does not get the network. We tried on his phone and was told to buy a new eSIM which I did twice. Still no result. Please help...

Can I get a bill extension

Is this possible at all? I need 3 days til I get paid.

Network connection

Problem with the network. Can't get connected. Bought e-sim twice but still can't get the network

Resolved! Sim Card

Where to buy sim card?

Resolved! not receive incoming calls

This is my first day with Public Mobile. So far it is working well. But I notice I am not receiving incoming calls. Not sure what else I can try other than reboot the phone. Please help

No service with two days

I've talked to multiple agents. I've reset my network settings. Apparently it's been escalated and now they're closing it because they think it's fixed. Nothing has been done. No calls or data

Problem connecting

Hello,I cannot connect to the Internet and cannot receive phone calls or texts. No Network.

Re: VoLTE option is gone when using Public Mobile SIM

Ladie1, I am going to be buying the 4g plan for $35 for my Samsung S20fe5g. So I will be driving down to Florida from Toronto either by way of Peace Bridge (Fort Erie) or the Ambassador Bridge (Windsor) on January 2025. Do you know if the phone will...

Email address

Does public mobile also let you use an email address?

Resolved! Subscription pause and renewal

If I unsubscribe my account in order to pause it for 2 months, will it automatically subscribe me back to my old plan when I re subscribe, and will I retain my previous bonuses, rewards, etc? Thanks Rob

forbidden A1 error

My friend who is also with Public Mobile user has not been able to sign into his account for over a week. He keeps getting "forbidden A1" error code. Is there anyway for you to help him? Thanks.

unable to access my public 3g account

i was upgrading to 5g using one of the promotions available from public i thought that a new sim card was required so i as i am challenged by cell phones i figured i would have to use a new cell phone number is this true i want to keep my old numbe...

Service Not Working

Just want my phone working

Resolved! Cannot call out to wife's phone

Cannot call my wife's phone, another public mobile customer but I can call my home phone no problem. My cell number is not blocked on her phone. She can call my cell from hers. What could be the problem. Both accounts are in good standing. Just a gli...

Resolved! prepaid credit card payment

I am trying to pay for my account with a prepaid visa that i received as a gift. I have been trying all afternoon to get this transaction completed and it keeps getting declined. I went to the website of the credit gift card and there is no where fo...

excessive data usage recorded

Anyone else have this problem since Oct 2024? Uploads are resulting in quadrupling of file size. 2.95GB YouTube upload recorded as 12.4GB. 5pg document recorded as 1.4GB. Can't get pas Public's AI gate keeper. Useless Telus system.

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