Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When porting in a 2nd number to my account, I mistakenly replaced the current number instead of adding. I am looking for support on how to reinstate the initial phone number and SIM and keep my 2nd number and SIM on the account
I'm trying to activate the account to get rest password for my new one. I lost my phone , I got new SIM card and phone too I need your help
I answered questions now what
@CS_Agent I am having an issue with data.When my phone goes to LTE+ I do not have any data. This issue started recently.I have a Samsung Galaxy S21FE 5GI do see also that it is on the list for VoLTE but I do not have a setting to enable that, an I am...
Hey. I subscribed to a public mobile plan transferred my number and my phone asks me for the puk of my previous sim after restarting. I still don’t have any reception with public mobile. I asked virgin for my puk but it’s not working. Tried it twice ...
I’ve been paying with a credit card registered to a US address with no issues. I need to update the card but the on-line form won’t take a US postal code. Is there any way to add/update a credit card with a US 5 digit “zip” code?
Public says they couldn't take my payment and I have no service. How do I fix this?
SIM card cannot be assessed need PUK code
Hello,I recently subscribed to Public Mobile (3 days ago) with an eSIM, and I can use data completely fine throughout the day. On the first day I could receive calls/SMS but after I tried to swap my number to an old preexisting number from TELUS I co...
I couldn’t send & receive SMS, Please fix the issue I found from many other users as well.
In the last hour neither my husband or I can make calls or receive them - data, account all good. Have tried re-starting. We can get emails on our computers , so we have connectivity on the internet at home.
I am concerned about planned Telus network changes that may affect PM customers. I feel my Mint service has been negatively affected by Tmobile network changes and fear the same may happen with Telus. Where can i find details on these changes?
I've subscribed 1000 International minutes already,but still can not make calls to ChinaDoes anyone know what's causing this?
Hello,Recently I have been receiving calls from random numbers that I don't recognize. When I pick up the call and ask who they are, they all tell me that I dialled their number first (i.e. they received a missed call from me), even though I didn't. ...
I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there is no o...
My phone was stolen. I bought a new phone and SIM card which I installed. When I went to my account and used eversafe saved information I realized that the email address was wrong. It was discontinued a couple of months ago but I forgot to change tha...
Hello, A previous employee created the account for our phone and now we can't get into the account. I need to deactivate the account or transfer it over. I can't access my billing as a result of this. Thank you.
Sorry no help but will be following as for some odd reason they put my subscription on hold yesterday, first time in years. My credit card looked fine yesterday in my account but guess I will try putting it in again to see. I was also wanting to do...
Hello!I forgot to change to my new credit card and my account was cancelled. I logged in and changed it, but now it is requiring me to set up a new subscription and won’t allow my old number as an option. I want my number! Any ideas on what to do? I’...
Hi I just ported my number and it seems it takes a time to port my number to use the phone. But I received a text msg saying Koodo Message: Welcome to Koodo. Your transfer request has been completed successfully. Please restart your phone now for the...
I have requested twice to port in phone number from italkbb in last 7 days. unfortunately public Mobile provided incomplete address to italkbb though the address I submitted to public mobile is correct and complete. Could anyone help me to solve the...
Hello, I have a basic package which includes 10G of data per month. I'm making a short trip to the US and doing the 15 day add-on for text and calls only. Do I understand correctly that if I have need of data down there it comes off my 10G "pool" wit...
His phone was stolen. Have a new phone and SIM card installed. His log in wants to send code but I can’t receive the code because his email address has changed. I am stuck and frustrated
Hello I lost access to my account and my email and my esim was deleted could i please get a link for a support person to confirm my identity and change my log in details and change my sim
For the last week or so, my data has had periods (1-3 or 4 hours) of complete outage. Pages won't load, can't stream a song on spotify, can't even send an iMessage. I've tried switching to LTE only, but no luck. Is there some reason for this? How do ...
Yesterday (June 1, 2025) a family member used my referral code, which was accepted, to subscribe to a plan. But he did not get any discount, nor did I get any reward. My Referrals is showing "Since joining Public Points, you've earned 0 Points from r...
My husbands credit card info has expired and he cannot log in to the Public Mobile account. He doesn't know what email he used so we reset both the email and password but it is not recognizing him.
