Community

How to opt out of security verification

Does any one know how I can opt out of security verification ? I don't want to receive code by text or email.  My login password is good enough. Is there a way I can opt out? Such a waste of time feature. 

Need A New Phone #

HiI have to change my phone number, get to many robo calls, and wrong numbers.  I am a customer of yours.  It is recently this is happening to me. Thanks

False voicemail notifications, how do I stop them?

Voicemail notifications keep popping on phone, but when VM checked it states you have no voicemail. This happens often every day for well over weeks on end.How do I stop the false notifications? I keep thinking I might ignore it and then it might act...

Upgrade

How do you switch phone with eSIM to another phone and keep plan and number 

Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

Hi, I’m in India and can’t log in to my Public Mobile account because the 2FA code is sent by SMS to my Canadian number (not reachable here). I need to:Enable email verification or disable 2FA temporarilyRecharge my account (I can buy a voucher onlin...

Question

Im travelling for 7 months and want to pause / cancel my plan. How do I do this? Can I keep my phone number?

Found a phone... need advice

I found a phone with active SIM. Locked of course so I cannot see who owner's friends are to let them know owner should call his/her phone and get in touch with me.Does anybody has an idea how to get in touch with the owner to return phone?

Mobile network unavailable

Hi, my mobile network is not working on my phone 

Sim card activation

Hello, I would like to activate my SIM card from last year with Public Mobile. I received this SIM card last year, but now when I try to activate it, I receive a message saying that this SIM card is already in use. The serial number of my SIM card is...

I paid twice to my plan, what will I do?

Cannot send Videos

I’m using an iPhone and had no problems sending videos before. But today, I cannot send any and I am able to receive videos. I’m also able to send pictures, just not videos. I also tested sending videos to an android phone and it doesn’t work either.

Service outside of canada

I’m currently on the subscription for Canada US snd Mexico coverage. I have a trip planned for Mazatlan mexico. Will my phone work without having to purchase a Sim card in Mazatlan.

This morning, voicemail is not working

I've had this phone for a year and public mobile for about 4 or 5. This morning when pressing the 1 key to access voicemail it says "8b1, your call cannot be completed..." when I look at the number that was dialed, it seems to be the voicemail access...

Can not order a SIM card via home delivery

When attempting to order a new SIM card the system will not allow me to enter a delivery address 

Public mobile app

I'm trying to setup a new subscription and transfer number, but I can't get logged in. Every time I try it brings me back to login page. Iv tried changing password it still the same.

Check my add-on usage details

How to check my add-on usage details when all minutes are used up?

Cancel the service

So never started the service trying to figure it out never worked but payments are cutting off. Want to cancel the service and refund.

No service after renewing subscription

This is the second time in 3 months that when I renew my subscription, I have no service. My account shows my plan was renewed, I have a receipt, and the money was taken from my account. Very frustrating. 

No service new user

Unregistered sim  - can't connect to NetworkThis has been a long road porting my number from Telus to Public (Telus).  Finally after an hour and a half on the phone with Telus my service was cut off and I popped my App registered Public sim card into...

Kept getting a notification that imessage was expiring and new SIM needed to be installed

I am not tech sauvy....what does this mean?  When I signed up for Public Mobile service and esim was installed not an actual sim card.     Do I need to do something to ensure messages are sent/received properly?

Mobile data issue

Why it is not working 

Subscription not activated after even payment was successful

I have selected new number from public mobile but during activation I received message that the subscription cannot be activated, now when trying to open the app it’s sending confirmation code to the new number which is not activated what can I do?

No sms security codes coming to my number.

My samsung a35 5g is not getting security codes to sms on my public mobile number.Never had this problem So i cant receive the security code for anyone that requests it please help including you after todays update

Question

I keep getting text messages about getting rid of 3g but I was on 5g and I subscribed to 4g for a cheaper plan. I'm still getting calls about my account being removed, as 3g is no longer going to be here, but I'm on 4g. Should I be worried? 

@cs_agent

My account is still not canceled @ CS_Agent