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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't verify account because it's want confirmation from my old number

A while back I ported my Public Mobile number over to a company phone. I've since left the company and no longer have that number.I'm trying to create a new account with a new sim card and new email address but it still wants me to confirm with with...

I dont have service -Only SOS-

I inserted my SIM card after a few months, but it’s not working (keeps saying SOS). I had my subscription paused for 3 months, then I renewed it before it could be revoked, as the website says accounts are only valid if inactive for no more than 3 mo...

Resolved! Data add on disappeared

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data...

Accourt number

I need my accourt number i cant access my online account.

Resolved! Logging In when the Verification is not possible

With my new account, I have not yet successfully ported a number and because of how the account is set up I cannot complete the verification to log in.The account has email and password, which are fine, but the phone# it is trying to send the verific...

Phone suspended

My phone is suspended. The credit initially used was changed. I have tried numerous to change the credit card without success. I have been ‘talking’ with a number of AI PERSON(?) without success.

Connection

I had two payments took out my banking account this month but my cell still has no service for the pass few days , why is that ?

US Data Add-On

I am visiting friends in Texas. I live in New Brunswick, Canada. I purchased a 3G US roaming data add-on called talk and text. I am trying to call my mother. It won’t allow me. It tells me I need to have US roaming which I purchased. Help?

Can't connect to data

I am in Mexico, an area served by AT-T, I upgraded to a 60G plan for Mexico, but my phone is not connecting with data? I have tried turning Airport on and off and wi-fi on and off - no luck? What can I do to connect to my data??

Changing subscription on renewal date

Hello, am I able to switch subscriptions on my renewal date? It says payment was taken April 17 but I don't see it charged on my card yet. But if I change subscriptions now, would I get double charged?

Resolved! Dominican question

I'm trying to find out how much it costs to make or receive a phone call while in the Domincan. Can anyone help? There are no add ons for this

Resolved! Call forwarding

I set up call forwarding before I left to go to Europe. Is there a way to change the forwarded number while I am away.

Resolved! Instead of getting a new e-sim the app changed my physical sim to the e-sim

I bought a new e-sim on the app. I wanted to receive a new number. Instead, the system simply assigned to the my old number which I had in another device to the new e-sim. I need a solution to receive my new number in the e-sim and keep the old sim a...

phone has been stolen but can not log in

It seems like many people can not log in to account. I have changed my password and eachtime I log in , it brings me back to the page that says resume activation or go to login page. It isdefinately a loop. I also tried incognito

subscription at renewal date did not changed

I choosed to have the plan changed at renewal date and nothing happaened, i'm still on the old plan. i made no mistake, it was clearly written will automatically change ... i did not take a screen shotdid it happen to anybody else?

Resolved! After dialing, I don't hear the outgoing ringtone

When I make a call I don't hear the outgoing ringtone. I've restarted twice and also performed a device cache cleaning. Please help...

inconsistant connection to another public mobile member since they upgraded to a 4g plan

So since this member upgraded to a 4G plan in Feb 2025, as the 3G plan was being phased out there are continual problems with calls not connecting from locations that are standard local calling areas that previously were never an issue. The Samsung m...

Refund

Seems like I ordered a eSIM card that I can not use how do I cancel my order and start my order all over again Peter

Resolved! Can’t change my subscription with available funds

Hello,Can’t change my subscription with available funds. Gives me error tried multiple times. Even turned off phone and network no luck. Is there any way to get support from public mobile support agent?

PM access in Europe

Hello everyone,I'm planning a trip to Europe. I wonder will I be able to use my phone with the Public mobile services there? Will I be able to use phone calls and have data access there with PM? If so, how can I set it up? If not, could you recommend...

SIM card

I had ordered a Sim card thinking it would take 1-2 business days to arrive like it said on the page, but in the email I got it said it wouldn't come until next week. I decided to go to the store and just pick one up. Is it possible to get a refund o...

SOS

I can’t use the number I swapped with the eSIM. I had to log in using my email because the code number from Public Mobile is sent to my eSIM, not my number. My number (the one I swapped) is reflected on my account - how come it’s sending the code to ...

New sim card

Hi To activate my new sim card I need to input a code sent to my new number. I am not receiving this code after several attempts Can you help? Thanks Alex

Not received physical card

I haven't received my physical sim card it's been 17 days of order

Resolved! Hot spot

Can data with public mobile be used to create a hot spot? I do not have wifi in my home so I use my data to watch movies on TV. If there’s anything data is not shareable then Public is not for me. I check through the community and see others talking ...

eSIM - doesn’t recognize my new iPhone

Setting up iPhone 16 says it’s not compatible .. what the heck , frustrating !

porting out but I'm not in Canada

I am trying to port out of public mobile but I’m not in Canada so I cannot receive SMS. What can I do?

Resolved! Porting a Telephone #

I have just switched back to Public Mobile. I couldn't supply an alternative number while activating my e sim. It recommended I take a new number then change back to my old number on line. All I can see are new number. I've had my old number for y...

Didn't get the physical SIM yet

I am new to Canada and one of my friend helped me to grab the subscription and ordered physical SIM online but I haven't received it on mail yet. It's really annoying as I am waiting for a long time and I am unable to take any other services due to l...

upgraded subscription

I have updated my subscription (to 10GB plan) on 3/14/2025. The Public Mobile website screen shows, "10GB New subscription starts on March 15, 2025". However it did not happen until today April 16, 2025. I need help to resolve this problem.

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