Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey,I am planning to go to US and Mexico soon, so I saw the Black Friday deal, so I bought it. The Plan claimed: Unlimited Canada, US and Mexico-wide minutes + 50GB Data within Canada, the US and Mexico at 5G Speed.As it says "WITHIN", does it mean i...
Unfortunately my phone setup was started with an ESIM but then I found out that my phone was incompatible, and now I'm stuck. I now have a physical SIM card but am unable to enter the details as the activation has already been started another way. I ...
I can’t receive calls or iMessage after transferring my number from Lucky mobile. I can call people but I cannot receive calls. How can I fix this problem
I’m new to PM and I was wondering if someone could tell me what the points can be used for and what is the value of one point?Thanks Wm2
Hello, I just purchased iphone 16 pro and I insert the current SIM in it. It states that SIM is not supported . it requires to unlock. I was asked to request PUK from my current carrier. so could you please provide me PUK or unlock my SIM.
I was trying to switch to a new plan today on my renewal date (today), but my card is already charged with my old plan. The new plan is basically the same, but cheaper. However, the options are to pay either now, or my next renewal date. If I pay tod...
Hi have subscribed to a plan which was available as part of black Friday deal with future renewal date. Will I be getting the same benefits what was listed during black Friday ?
I got the public mobile esim and it showed that it was compatible. once purchased it showed not compatible. The payment is processed and I can’t get a hold of anyone to help me. I don’t know where to submit the ticket on this community. Not very happ...
Anyone else having problems chatting with an agent. I've been trying for a couple of hours, had one response and they left
I am on the 20Gb, 4G, Can/US plan. Now in the US and unable to connect to the internet. I selected network operator manually (T-mobile). I am able to make calls and text. It seems it connects to the network on 2G only. Network mode is set to LTE/3G/2...
Hey everyone! I'm heading to the US soon and want to use my phone for calls as well as data. I have the $35 for the Canada-U.S.-Mexico plan. The details about data usage while roaming are pretty straightforward, but what about making phone calls? My ...
This is agonizing ! I want to port 705 xxx xxxx from Koodo to Public. I have the new sim card in the cell and the previous one out
Hi, I paid for the month of December and cancelled the service with my phone number also. Is it possible to get a refund or resume the service for this month? I contacted customer service but haven't received a reply. Thank you.
I purchased a refurbished phone from Public years ago - looking to again but can't find them anywhere - have they stopped providing this service?
I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?
I just signed up on my daugters phone and im looking at her usage history in the last couple days. I noticed both nights just after 12am there is a couple small usage charges and she is sleeping and not using her phone. Plus we are in the house on wi...
Hello everyone,I will be permanently moving to Canada (specifically Toronto) next week for a job. I have been browsing cell phone plans and Public Mobile seems the best value for money for me, especially as I want a prepaid plan with significant data...
Just signed up for PM. I had to give a credit card to start the process for my sim card and it's now on file. Is there any way I can remove the card, and simply pay the bill through my bank, like any other utility service?
I am porting my PM number to Fizz, however, there is email from Fizz says technical issue and email from PM mentioned that I am porting number to PM (PM is wrong as I currently using PM and want to transfer to Fizz). Now the porting is pending, pleas...
I currently have a Public mobile plan 6GB 4G for $25. I saw that they have a $35 plan for US-Can-Mexico, can I switch to this plan and how do I about doing this.
Hi everyone I recently moved from Freedom to Public Mobile , received my PM sim successfully deactivated my Freedom account. When I try logging in the PM website I get the below. My balance is zero as per 611 . When I call my cell phone it rings but...
hi,i have canceled the plan of public mobile yesterday and say "yes" to the cancellation sms(see attached photo. But i still got email from public mobile yesterday night for asking me to do something. Is that means failed cancellation and still count...
I went to call my family doctor to realize that I kept receiving the 8b1 "your call cannot be completed as dialed" error. Yes I took the SIM out and put it back in with phone both powered off and powered on (didn't work). Yes I tried to dial it with ...
hi Team, i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know
Is anybody else having technical issues today? (Dec 4, 2024) I tried to make a call but got a message saying all my minutes are used up. I have unlimited calling.
I’ve paid my bill and updated my card details and after 24 hrs it still says my account is suspended.my account says subscription is active but cannot make calls or anything
If I change plans to the one listed on offer in the image below, will I retain my calling features even though they are not listed in the offer as they are in the offer above it? Will I retain my call display, voicemail etc.?
I have a few more questions:1) Apparently PMobile does not yet have WiFi calling, which is very useful in low/poor cell signal areas, although I believe Telus has WiFi calling available in Canada, which is cut off at the Can/US border when travelling...
