Community

Re: My service does not work - says i am out of minutes

I need to Chang the credit card number

Canel phone plan

Can you please cancel this account for xxxxxxxxxxxxx as he has passed away on Saturday September 20thI am his spousexxxxxxxxxxxxx

Do I get to keep my add-ons if I switch plans?

The $15 plan isn't worth it now that the price went up, but I've still got tons of data and minutes left.

Simcard

Hi,I purchased a plan for $30 along with a SIM card for $10. It said delivery would take two days, but I haven’t received anything yet. Can you please provide an update?@computergeek541 @CSA_PM 

Expiration of subscription

When I log in, why does it say that my services are on hold due to the expiration of my subscription? I am on auto top-up and my credit card has not expired.

Re: Stream+ with Disney, Netflix, Prime

I haven't been able to figure out step one.  How do I add a Stream+ account?  I logged into my account and didn't see that option anywhere.

Phone battery swole - No longer opens. Unable to log into My Account, because of the 6 digit code

I cannot receive the 6 digit number to confirm my identity when trying to log into MyAccount on my computer because it is sent to my phone number linked to the phone that  no longer opens. I am trying to log into my account to switch the device from ...

Dual numbers

Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number tha...

Pausing Plan Current Status - 4Q25

This feature has been requested from Day1 of Public Mobile (a "low-cost" subsidiary of Telus remember).  As part of the low-cost concept as seen by Telus this feature would only be offered on the high-cost subsidiaries; regardless of the "most reques...

Crashed while setting up my SIM. App doesn't let me proceed.

Phone application crashed while setting up for a phone number transfer.  Can't get past the "Register a SIM now for it says that it's already in use.  App prompts me to log in for further action, but nothing is happening.

Can’t get into my acct/eSIM not working

Just created acct and activated new subscription. eSIM I pruchased not working, and I cannot access my acct as it wants to send a code to the NEW phone number on the eSIM that won’t activate on my phone. Nothing I try will allow me into my account to...

Lost access, Paiement problem

My phone number is xxxxxxxxxxxxxxxxxxxxx

No SIM card delivered

I ordered with payment of 40 bucks: 10 for sim and 30 for plan after almost three weeks I receive no simand the package is untraceable as I don’t have the number of delivery and status I need a refundand also will public automatically charge me the r...

Phone app down

When will the app store public mobile app be back up? I recently signed up with an e-sim and can't activate my phone number. 

No esim, no service, no eversafe confirmation

I'm stuck in no man's lands with a new account that has been charged to my credit card but no service.  I don't have an esim installed, can't get one, can't get eversafe OTP, can't even cancel account and can't get anyone to reply to ticket.  This is...

No more customer support on weekends?

Hi Community,Has anyone else experienced lack of support on weekends? The last few times I have contacted customer support late on Friday or on the weekend I don't recieve a response until Monday at the earliest. One agent told me they are not open o...

New Sim Card Unknown Number

  Hi Public Mobile Support .  Please can I have my email verified, to use online with my Public Mobile App . 

My service does not work - says i am out of minutes

My services do not workMy phone message says i am out of minutesMy account has been paid

Credit card update

My phone hasn't been working ever since I transferred my number to Public mobile

I’ve done everything I was supposed to for this number transfer, yet my phone still isn’t working. I received the authorization text from Bell, replied YES to confirm the transfer, and since then I haven’t been able to receive a single call or text. ...

Signal Strength in Sutton, Ontario

Hello,The signal strength in Sutton, Ontario (Park Rd & Bedford Rd) is abysmal - has always been and is still very poor.Usually unable to make/take a call. It's better (5G) if I am downtown Sutton.My phone shows -103 dBm and my husband's phone shows ...

Data quit working

I moved to Yukon Territory & for the last 4 months my data has quit working mid-cycle.  I have had no data for 3 days now.  What’s up with this??  I pay for data for the entire month.

Outage - Oshawa and Ottawa

Mobile outage in Oshawa and Ottawa area  

Data completely stopped working

Woke up this morning data completely stopped working. Reset iPhone, reset network settings, checked billing no issues, checked data usage no issues, did the above 5 times each. Still not working. Airplane mode on and off. Still not working. This is t...

??? $15 Plan is now $18 ??? Starting Oct 30 2025 - Just texted this, Sep 25 2025

Just curious what the justification is for a 20% increase?Since there are different versions of the $15 plan, is it all $15 plans or just some?Will there be any improvements to the $18 plan?I will have to cancel a PM account as I just cannot afford i...