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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! What will happen to PM 3G Plans?

When 3G is completely phased out what will happen to existing 3G plans?  Would they be automatically switched to the 4G network and if yes hopefully at the same cost?PS.  I’m not concerned about phone compatibility . I’m asking when 3G plans will no ...

Typhon by Great Citizen / Super Citoyen
  • 420 Views
  • 7 replies
  • 2 Bravos

Trying to Activate PM Service

Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got....

islander5309 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Lost Phone

I've lost my Public mobile phone and can't login to my original account with the 2 factor authentication.  I have a new phone and new Public mobile Sim, just need to swap phones.  PLEASE HELP.

JGC82 by Good Citizen / Bon Citoyen
  • 327 Views
  • 12 replies
  • 0 Bravos

help signing in

i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes...

Rachelle192 by Great Neighbour / Super Voisin
  • 160 Views
  • 5 replies
  • 0 Bravos

phone Number transfer error

@CS_Agent Hello! I’m having trouble to transfer my number from Shaw to Public cause I didn’t answer the Message allowing them within 90 minutes. I need the transfer request being resend, is it possible?  

Rafasouza by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos

Flash sale

Hi I’m an customer with public mobile, how do I take advantage of flash sale 30gb data @5G speed for $40?

TrentTD by Great Neighbour / Super Voisin
  • 228 Views
  • 5 replies
  • 1 Bravos

Esim

It keeping telling me my esim isn’t activated but won’t let me activate it 

SarahCollings by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 0 Bravos

Resolved! Joining Public Mobile Question

I just signed up with PM and wanted to go with the physical sim card. Am I able to use the eSim option rightnow, so I can start using PM service today? Then switch over from eSim to the physical sim later when it arrives in the mail? 

Mike6969 by Good Citizen / Bon Citoyen
  • 212 Views
  • 5 replies
  • 0 Bravos

Coverage in my Area?

Is there a way I can verify forsure that I am in the PM coverage zone? I know Freedom Mobile makes you type in your postal code to verify weather you have their service or not in your area. Only asking because Freedoms coverage map showed I was in th...

Mike6969 by Good Citizen / Bon Citoyen
  • 278 Views
  • 5 replies
  • 1 Bravos

Nothing works

Literally nothing works. Data talk and text. Even the support page doesn't work. I'm getting a 404 error or it says whoops. I even tried it on my computer and laptop and they give the same error message. I've tried all trouble shooting things. Restar...

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Ron21 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 1 Bravos

Resolved! Transfer number question

I created at public mobile account and subscribe to a plan. During the process I was assigned a phone number. After subscribing and got a PM phone number I then decided to transfer my Koodo phone number. I transferred my Koodo number over (I replied ...

Nattyz2005 by Good Citizen / Bon Citoyen
  • 512 Views
  • 14 replies
  • 1 Bravos

Resolved! Referral code

Hello.  I forgot to enter my friend’s referral code when activating my account.  Can I do this after my account is activated?  Thank you!

Kent_colville by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription cycle

I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?

Donson by Great Neighbour / Super Voisin
  • 210 Views
  • 5 replies
  • 1 Bravos

Resolved! Could not activate cellular network

Tried everything resetting the network connection, airplane mode, on and off, the one thing I cannot try is the APS changes as it only displays personal hotspot in the cellular data network tab. Recently came back to Canada and changed my plan to the...

Toshiki by Good Citizen / Bon Citoyen
  • 599 Views
  • 18 replies
  • 2 Bravos

Resolved! Can I get back my rewards back when I change to public mobile points?

To whom may concern,I have been using public mobile for 5 years. Tonight I changed to public mobile points and all my prior monthly rewards disappeared.  May I know can I get all these rewards back? It is totally $7/month which is very important to m...

joy_93 by Great Neighbour / Super Voisin
  • 308 Views
  • 9 replies
  • 1 Bravos

Trouble porting from koodo.

I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?

Carlson by Great Neighbour / Super Voisin
  • 174 Views
  • 4 replies
  • 1 Bravos

Resolved! New account

I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login scr...

HannaG by Good Citizen / Bon Citoyen
  • 203 Views
  • 4 replies
  • 1 Bravos

Porting Number

I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise. 

mgbbullcat by Great Neighbour / Super Voisin
  • 227 Views
  • 6 replies
  • 0 Bravos

EVERLAST AI IS GARBAGE

How do you reach a PUBLIC MOBILE customer representative?After clearing my cookies and signing into the Community, i attempted to Submit A Ticket, it gives me Error 404.I then tried sending an email message to @CS_Agent and it keeps saying the addres...

capnac1 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 1 Bravos

Resolved! activating new phone

Hello pmWe have a 6S and are upgrading to a 12. I use the same Sim card, correct? And change the phone number to the new phone.

Bubbles1 by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone is stuck in sos

Help please my phone service is saying sos I have an iPhone XR 

Karasxo by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 0 Bravos

Resolved! Agent hours

What are the CS agent hours now adays? I sent a ticket at noon and still no response. PM used to be faster response (I was PM years back for many years, now back).

ChaosScorp by Good Citizen / Bon Citoyen
  • 225 Views
  • 4 replies
  • 0 Bravos

Resolved! Plans

The plans are so much money a month but when you click on offer details it says "Total data allotment is provided upfront for the 90-day subscription plan at time of purchase. Data usage resets every 90 days upon auto-renewal of your subscription. " ...

Fr2 by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting number problems

Hey I just signed up to public today. When I signed up and went to transfer my number but didn't realize I was getting a text that I had to answer in 90 minutes.  So I answered yes at about 120 minutes.  So now I seem to receive some texts and call t...

Jon123 by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos

Resolved! @CS_Agent

Hey, I’m trying to add funds to my moms number, I think she hasn’t payed in a long time so maybe that’s the reason. 

Waaiz1010 by Great Neighbour / Super Voisin
  • 260 Views
  • 10 replies
  • 0 Bravos

Resolved! Getting charged for calls I never made!!!

I had three calls in my log to a Saskatchewan number which I did not make. Upon checking with support, I was told that this number is to check voice mails. But, not being a fan of voice mail, I had created a message saying, "This number does not acce...

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