Community

New phone, bad data connection in big box stores

Hi,I recently upgraded my phone from the S21 to S23 and whenever I go to one of the big box stores my data connection is slow to unusable.  This wasn't an issue on my S21.  I heard getting a new SIM can help, was there any updates to Public Mobiles S...

Unable to add funds Payment gateway says 500 error

Unable to add funds, I removed cache and followed other posts. For developers - I checked the network tab, source of the problem seems to be from an api call to /payments it doesn't seem to be connecting to it getting a 500 response. Hope this gets f...

credit card

can i use the credit card of my husband to activate my sim card and payement

Question about an Add-on Data purchased

Hi everybody! I have currently bought an add-on data named "3 GB- US Data". I supposed it was also applicable in Canada. Now I can not use it while my default plan is finished. Are there any solutions to using this add-on in Canada or I should buy an...

I CANT BAY MY BILE

HI I CANT BAY MY BIL MY PHONE NUMBER TEMPORARY UPENDED PLEASE HELP ME TO BAY MY BILE 

Credit card

How do I remove my credit card from my account?

Can't log in to account

I can't log in to my account or reset my password - nothing came through. going to the "submit a ticket" page says I can't log in to the community (yet here I am). Can someone help?

second number

my phone supports sim and Esim can i get a second number with another carrier ?

free pick up of furniture

Unable to Transfer Account to Public Mobile

Hello, I'm a new subscriber transferring a Fido account to Public Mobile. I haven't received the transfer request SMS message. How do I re-initiate the process?

Total usage in billing cycle

I'm trying to figure out my total data usage in previous billing cycles.I see an option to search my usage history and filter by data and dates, but it pulls up a list of every time I used data, so I would have to manually add this up to get a total....

Please put a pause on my auto pay, cannot log into the account

Hi there, I bought a phone and plan for my little friend last year. I put it in her email so she could one day look after the account. She's lost the phone and can't access her email because she lost the password for her gmail account and can no long...

I need help connecting my new pixel 6

I've tried entering the public Mobile APN and still I cannot connect.This isn't a new sim, It was working on my lgg8 but I can't get it working in the pixel 6,If there is a tech support public Mobile please help

USA useage

This is only my 2nd time using USA access the 1st was easy   but this time in April  2022 the service was hard to hookup and the service was very sporadic. What happened since one year ago?

double billing

i changed my plan today as it was time to pay ,so i was charged my plan fee plus a second fee for changeingwhen can i exspect a refund

How to change the email address connected to the phone #

Re: incomplete account activiate

I have the same problem. Im trying to submit a ticket but i keep getting directed to the community. Help! 

Can't log into account

Hi I cannot remember the email for my account so I can pay it.  I need help

Activation

I opened up an account and transferred my phone number from Koodo however my new Public Mobile phone line shows no network connection. How do I get it to work?

My plan was updated without any reason.Debit cart has been charged

And no one can help me This is really not a way of doing business.Can you contact me please ?

Payment denied, but funds are there. Locked out of account

Hi I got a notice today my account didnt renew due to non payment.Im sure there is money, but didnt go through.Cant access my bank account or credit card because I only have access to unsecure wifi.Normally access through phone.Need help from rep ple...

How do I get an actual customer service representative!

Publics customer service sucks, can't get anyone online or on the phone to talk to xxxxxxxxxxxxxxxxxx. How do i get a customer service rep on the phone or online??   edited by computergeek541: comment in violation of terms of service remvoed 

Umidigi A11 pro max

I installed new SIM phone not working APN is Telus not public.I loaded SIM in to very old Blu phoneWorking.I changed APN on Umidigi to same as BluStill not working,need some help please   

Self Serve Log-In

I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or ...