10-07-2025 01:02 PM - last edited on 10-08-2025 12:52 AM by computergeek541
I need to receive a full refund since my service never worked. Please confirm by email asap.
10-07-2025 01:06 PM
hi @Annik2
what was the issue? eSIM? what phone you have?
check with PM support agent first, they will try to help and get it working. If they cannot help, then they will help with cancelling the service and refund
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
10-07-2025 01:05 PM
if you setup the service and it never works, PM will help and arrange refund
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
