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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Can't connect to network

Was in the middle of phone call this morning and then heard a noise and was disconnected.  Since then I have not been able to connect to cell phone tower.  Was working since I joined Aug 6th.  I have done the network reset and nothing will allow me b...

Ksr519 by Great Neighbour / Super Voisin
  • 231 Views
  • 6 replies
  • 1 Bravos

Resolved! buying a new sim card

I'm currently on my $39 4G plan on public mobile and thinking about switching over to a 5G plan.I have a sim card from PM that I have been using since 2017. Will I need to buy a new sim card to fully utilized the 5G experience?I have a Oneplus 8T pho...

saitox by Great Neighbour / Super Voisin
  • 459 Views
  • 5 replies
  • 1 Bravos

Resolved! Unable to make or receive calls

I renewed my service today and my subscription is active however I am unable to make any calls and I am unable to receive any calls too. Please fix this.

Alifiya by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment and Reactivation

I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

CD617 by Great Neighbour / Super Voisin
  • 302 Views
  • 8 replies
  • 1 Bravos

Resolved! Transfer a number

I’m trying to transfer my number to Telus but when I contact Telus and provide them with my account number, it’s incorrect. 

MLH2 by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

Resolved! I accidentally deleted my esim after paying for service.

Hi all, my old service with koodo has been cancelled and I've deleted the esim somehow for PM. The problem is now that I cannot receive the Eversafe verification number because i currently don't have service.  Thanks for the help.

VLAZR by Good Citizen / Bon Citoyen
  • 560 Views
  • 15 replies
  • 2 Bravos

Forward to my number

Why can't my friends number forward to mine. When it calls his number it says mines out of service????

Tony5623 by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Change phone number

I have information stolen and I want to change my phone number. HOW!!!

Delay by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 1 Bravos

Resolved! Activation

Hi there,Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process...

ClausWag by Great Neighbour / Super Voisin
  • 293 Views
  • 9 replies
  • 0 Bravos

Cancel Plan

Hello, my name is Muhammad Luqman my account number is xxxxxxxx3054. I ported out my number to another service provider. Can you please confirm that my account is closed?@CS_AgentThank you

mluq431 by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Bill payment

My debit card was hacked and I have to wait for a new card.  I will probably be late in my payment. Is there some way to defer the payment for a week or until my new card is delivered?

EdMeiller by Good Citizen / Bon Citoyen
  • 180 Views
  • 5 replies
  • 1 Bravos

Resolved! Points

What is the quickest way to earn points? 

Jodes by Great Neighbour / Super Voisin
  • 442 Views
  • 8 replies
  • 2 Bravos

Resolved! Customer Service

 Can I please speak to a customer service representative to pay up my account right away and get the plan reinstated after I mistakenly let it expire?

CD617 by Great Neighbour / Super Voisin
  • 281 Views
  • 7 replies
  • 1 Bravos

Never received my sim card

Hi,I have ordered a sim card during the last sim card give-away on March 15 and up till now, I still have not received it.  My order number is ###### and I was using my other email xxxxxx@xxxx to order.  Can you please check the status for me? As now...

make3circle by Great Neighbour / Super Voisin
  • 181 Views
  • 7 replies
  • 1 Bravos

Promotions

If I change my subscription can I keep my promotions I have built ? 

Makis by Great Neighbour / Super Voisin
  • 256 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing subscription early question

Hey everyone,I was thinking of changing subscriptions to a current promotion because of the deal and because I ran out of data and had a few questions if you don't mind.1) Do I pay anything extra for changing before my current subscription cycle? My ...

lost phone

HiLost my phone in halifax basin.Have a new phone and SIM however when I try to log into my account the self serve system wants to send a verification code to my old phone, which I obviouly cant get. How can I get into my account so that I can change...

Ryjacq11 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 1 Bravos

Promotion subscriptions

I was looking to subscribe to the 50gb of data for $55 5g plan. Every time I select the plan it says I already have an active subscription, so I go to My Account to search Subscriptions and Addons, and only the standard plans will appear there, I hav...

unk by Great Neighbour / Super Voisin
  • 278 Views
  • 10 replies
  • 1 Bravos

Cancel Subscription but no access to phone number

@CS_Agent I had bought an e-sim a couple of months ago for a family member who was visiting us. It worked great for their time here but now they are gone and removed e-sim from their device. When I try to login, the system asks to verify my full acce...

anotherguy123 by Great Neighbour / Super Voisin
  • 316 Views
  • 9 replies
  • 0 Bravos

What's with this long loading time. For the app?

The Android app does log me in but takes a long time to get to the first page.  Anyone else having the same issue? The status circle keeps spinning and spinning and spinning... No problem with any other app or my network.

Resolved! Rewards

Is it worth it to switch over to public points or should I keep my rewards?? 

Haycloud18 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

SIM card got refunded?

I bought a SIM card this morning and suddenly it’s been refunded.  Why?

TS71 by Great Neighbour / Super Voisin
  • 223 Views
  • 7 replies
  • 0 Bravos

Resolved! FaceTime and Pic Messages not working

I’ve had public mobile for almost a month, and just the past week I can’t send or receive photo messages. And FaceTime connects but can’t hear or see anything. I have an iPhone, data is on. Help!

Livia22 by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos
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