Community

New SIM, New number, new subscription - all activated but still number doesn't work

Got a new phone, new SIM, new number, new subscription - all paid and done- downloaded the app to activate the new SIM. It's stuck at step 6 - which is to validate the new number by sending a 6 digit code to the new number. The issue is the new numbe...

How can I activate SIM card instead of eSIM

Hello,I was not able to activate my eSIM, so I was advised to purchase a physical SIM card, which I did.Could you please let me know how I can activate it?I have already paid for the plan.Thank you.

Billing

I just bought my plan yesterday. I want if there's any last date before I should activate the sim and how does the billing cycle work, is it 30 days from the day I activate the sim or is there a specific time period?

I cannot activate my account

I cannot activate my account 

Cancel my account without access to my account

I have a number I set up last year that I no longer need. It was for a property I no longer own. Unfortunately, the gmail account I used to create the account has been suspended by Google (either for low activity or because they don't like the word "...

Cancel Subscription

invoice

I need an invoice with the phone number on it, as I can't update my Equifax information without it. 

Koodo switch / Google Pixel 9 offer

 Just got a follow up text to an email from a few days ago. It seems like certain PM users are receiving offers to switch to Koodo to benefit from a new device (Pixel 9)  Although im not interested personally, thought I’d point it out to others who m...

Re: Landline

Hi I have the same issue. I just started the porting request and now I am not able to log in as the confirmation text is being sent to my landline number. Please help.

New plan/phone number to the same account

Hi, just wondering if I can (and how) I add a second account to my established account ie a second phone number/plan. Or do I have to open a whole separate account? Thanks

My tickets are not being answered

I'm still trying to move my old koodo prepaid number over to public mobile but I have not heard from customer service team members.  What is the hold up? I have 5 tickets open..

Credit card charges

I noticed money was charged to my credit card for September- October. My cell phone is being serviced by another company. Please credit my credit card

Esim not working

My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq

Power of Attorney

Good Afternoon,  I have PoA for my daughter's account. Phone number ********. The phone has been destroyed so I need to do an Esim reassignment to another phone

Data not working

I started my subscription with public mobile last week and transferred my number over from Koodo. I can text and call and my wifi is working but I cannot use my mobile data when not on wifi. How do i fix this? I have 3GB data on my plan.

Phone service not transferred when switching plans

Hey @CS_Agent so just switched plans a week or two agoPicked a 34 dollar plan it showed up as it while I was checking out but when it went through for some reason it gave me the wrong plan a 57 dollar one instead So thought fine I'd go with that for ...

Tickets not dealt with, no response from support at all

Am thinking of moving to another carrier, as non of my recent support tickets have been answered. I have not had any response to my request for a QR code, despite repeated requests. Customer service is appalling at public mobile

dropped calls

HelloI live in rural PEI and this past year has been fraught with dropped calls.  I've had a call dropped three times, only to call back and have it drop again.  Its very frustrating and has me considering returning to a land line.  Suggestion?Paul

I was billed twice

My account said i didnt pay but I had $39 in my account so I tried to pay it with that and then it charged my debit card again. Please cancel the second charge.Also Why is this how you contact support!? 

pin number

what is the pin number used for ?

Transfer out my number to new carrier

Please assist with porting out my current public mobile number to my new carrier 

Can’t call any 1800 nunber

My husband and I are both unable to make calls to 1800 numbers

"5b1 not equipped for incoming service" when calling a number in Germany

Hi,I opened a ticket with the chatbot for this some days ago, but have not received any reply or heard back from anyone. Trying my luck via the community now.When calling a German number (starting with +49) I hear a "5b1 not equipped for incoming ser...

Accsess to my esim after resetting iphone

Hi, I submitted a ticket to reactivate my eSIM after resetting my iPhone. I submitted a ticket, but I have received no response. Can you please help with this?

My account

I cannot access my account to add pay method

mobile data

How to check the rest of my mobile data 

Need puk code

Hi, I need the PUK code for my iPhone to unlock my SIM