Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a sim card 12 hours ago , follow the steps to activate it but it never activate and shows no service on my phone after over 10 hours. Powered off and restarted my phone a number of times. SIM sill shows no service. My cell phone is one yea...
Good day. I was given an SX11 for Christmas. It's a cute phone; all the phone services work, but no data, mms or sms.The APN settings are greyed out and I can't edit them.Surprisingly, this doesn't seem to be a regular occurrence because there are ...
Is it possible to transfer a plan to a family member? I'm cancelling one number (sim#1) with public mobile $35 plan, but I have another number (sim#2) with $17 monthly plan. Is it possible to cancel the sim#2 number with $17 plan instead and transfer...
Am I able to use my same SIM card to put into my son's phone and change the phone number to his current number under a different plan? Can you assist with the steps for doing this if so?
new user cannot receive call
Probably a stupid Q - but I'd like to be sure rather than getting stranded with no coverage in a foreigners country. Thanks in advance for your answers. I am on the 35$ per boxing day promo month plan that says '75gb data within Canada, US and Mexico...
I changed my mind after subscription.I wanted a cancellation and payment refunded. I haven't even activated my sim card yet...No response from PM .
I am not able to receive phone calls in Mexico. It says I am unavailable.
Haven't received my sim card yet it's been a long time waiting for it
I was setting up my new account/sim. I got my old number ported over but my new esim won't work and never got qr cide email. when I try to login to my account I get a forbidden A1 message on my phone and PC
I have been waiting for my card since December 16th, never got email about from ups delivery, how long does this usually take and will PM credit me for the time it took while the plan was already paid since Dec 16?
Hi,I recently bought a plan for my mother. I followed all instructions with porting over with an Esim. To provide context, I bought it while she was travelling in the USA (she uses a canadian number) I used a secondary number, confirmed everything wo...
I'm considering upgrading my current 1GB 3G subsription for $25/month to the 10GB 4G for $25/month which is currently being offered until January 6th. How long is the promotional pricing locking in? I don't want to have my monthly bill jump in a few ...
Hello I am wondering how I can get a prorated refund. I recently paid my Public Mobile bill on December 20th and just ported over my number today. Does the prorated refund go back to my account that I have pre authorized payments from? Thanks!
I was just wondering if Public Mobile has any promo codes. I know there is referral codes but I've never seen any promo codes. Although there is a tab on " redeem promo code" when paying for a subscription plan.
My current plan include 100 minutes international long distance minutes. If I reach to 100 minutes, is there a protection if I continue making an international call?For example, the following situations:1) if the usage is 100/100 minutes (which reach...
I have recently stopped my subscription to public Mobile, and because of it I can no longer access my past payment receipt. Please help me retrieve my last three payment invoices. Thank you.
Dear Community,I'm having a weird issue with a plan change I requested at the end of last year. It was supposed to take effect on my renewal date, which has now passed. But things aren't syncing up:Phone: Still showing the old plan and billing info.O...
Ive done all the previous recommendations and put in two requests
I have put two payment vouchers codes on my account each was $25. Now it won’t let me use those available funds to pay my bill. So what do I do now?
I have been unable to get a data connection on my phone.
I am with Virgin which is 9 digit account number but I entered it wrong in Public app so the porting didn’t work. How can I change it?
Does PM support eSIM Quick Transfer?
Hi. On December 26 I bought a 75 GB plan. I was pretty sure that it said $29 and that it would charge me $35 a month with tax included. Just wondering if anyone else saw this plan because I am being charged $35 with tax, so $40 now. I didn't take a p...
Hi there,A friend referred me to Public Mobile. I should receive a $10 credit for the referral. I don’t see it on my account. How do I receive it? Thank you
I tried logging on but they do not give me access to the bills. Is there someone I can contact to get a hold of them? just need my last bill with public mobile showing my number and name.
Hi there I’ve been trying to transfer over my number over to public mobile from Chat r and now the account that I’ve created is lost making me start over and pay again. How can I resolve this please help.thanks
Hi there, Just want to add a new pre-paid card info, but I am not allowed to add.Vanilla worked in the past. Please assist. thx.
Happy new year!I'd recently upgraded from my granfathered offer to the $35 for 75GB offer. I thought it was supposed to include 1000 LD minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UKHowever, when I log into my profile, ...
I looked into signing up for public mobile yesterday, and I've tried on the website and the mobile app and in incognito for the website, nothing seems to work. I was going to sign up for the 75 GB Canada US Mexico, 1000 long distance minutes for $35 ...
