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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1474 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32018 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43834 Views
  • 182 replies
  • 30 Bravos

Wrong phone ringing

So... My parents both have a cell with PM, separate accounts. My father lives in a senior home and scarcely uses his. We noticied recently that whenever we try to call his cell number, it's my mother's cell that is ringing. If we use my mother's cell...

Pierre7 by Great Neighbour / Super Voisin
  • 371 Views
  • 3 replies
  • 0 Bravos

Sms not working

Hi my number is xxxxxxxxxxxxxxxxxxxxxx I just ported into public mobile and sms is not working. I massages work 

Tirtho by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

International minutes

I am going to the United States at the end of May and I have some international minutes? Can these be used from US to Canada? Or US to Us 

Den71 by Great Neighbour / Super Voisin
  • 288 Views
  • 2 replies
  • 0 Bravos

Porting out to Freedom Mobile

Hi there,I'm trying to port out my phone to freedom mobile since yesterday.  Freedom inform me there is an error from Public Mobile and need me to contact you for the current status.  

garyF by Great Neighbour / Super Voisin
  • 764 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer US number

Hello, I’m having troubling transferring my US number through the app.

dylane by Great Neighbour / Super Voisin
  • 1052 Views
  • 3 replies
  • 1 Bravos

Rewards to points loyalty transfer.

Before the switchover to the new Points system, it was stated that people who had been with Public before Jan 2024 would automatically get a point per month since they had signed up with Public. I have not received these yet. Sign up date (Nov 2019) ...

Screenshot 2024-05-13 at 13-00-51 Introducing Public Points Rewards.png
Snikczar by Great Neighbour / Super Voisin
  • 634 Views
  • 7 replies
  • 0 Bravos

Late sim card arrival

Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.

Yazzz by Good Citizen / Bon Citoyen
  • 832 Views
  • 8 replies
  • 1 Bravos

iMessage phone # won't verify - no SMS

So frustrated...  Ported 3 lines and none of the 3 are working.  No texts - no standard SMS or iMessage is working.  Can't do 2FA OTP for work and so frustrated.Multiple messages over the past 2 days to support - nothing, zilch, nada.  Can't even por...

Madi-B by Great Neighbour / Super Voisin
  • 298 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost annual credits

I was on the older system of credits,  don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...

Bud55 by Great Neighbour / Super Voisin
  • 1445 Views
  • 6 replies
  • 1 Bravos

Subscription

Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank 

Phone Number Given to Another Customer, AGAIN

Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...

Referral reward

I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do?  Thanks

MichelleY1 by Great Neighbour / Super Voisin
  • 339 Views
  • 3 replies
  • 0 Bravos

Referral Code

My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used.  Now I'm signed up OK but cant enter the referral code  at this time by using the buttons on "my account" -- it shows...

Free $5 dollar per month

Hi why is there no more Free $5 dollar per month  on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks

Not able to receive sms

I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?

Obbie by Great Neighbour / Super Voisin
  • 388 Views
  • 3 replies
  • 1 Bravos

Resolved! Tenure and ATU Redemptions

I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...

6227C1 by Good Citizen / Bon Citoyen
  • 766 Views
  • 5 replies
  • 0 Bravos

Resolved! Not receiving incoming call/text when porting from FIDO

I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getti...

Sumana by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

Missing referrals

Hi, I had a total of 15 referrals and I just noticed that when I was switched to the new 'Public Points'  program my referrals have gone down to 11. I never opted for this new points program... Was everyone opted-in automatically?I'm just wondering w...

JCB1 by Good Citizen / Bon Citoyen
  • 1013 Views
  • 11 replies
  • 0 Bravos

Resolved! Travelling to US

Hi all,I will be in the US soon, and have the following plan...Does this mean that I have access to data in the US and just need to add on talk and text if I want to be reachable?  Thanks

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omegaman by Good Citizen / Bon Citoyen
  • 648 Views
  • 5 replies
  • 0 Bravos

Resolved! USA Usage

If you look at the attachment you will see the advertisement that Public Mobile uses for enticing users to join.  I did that.  I have a question on the USA usage that is listed there.  It says that the data is within the Canada and US.  I want to con...

publicmobile.PNG
Wizengamot by Good Citizen / Bon Citoyen
  • 731 Views
  • 6 replies
  • 0 Bravos

Voicemail - callers get busy signal

My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal.   I haven't changed any settings.  I was able to access voicemail by dialing 1 on my phone and my greetings are there.    Ther...

BellaCat2 by Great Neighbour / Super Voisin
  • 453 Views
  • 2 replies
  • 0 Bravos

Number porting

I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?

Ricky_5 by Great Neighbour / Super Voisin
  • 205 Views
  • 1 replies
  • 0 Bravos

Talk issues

I can receive calls but can’t make calls anyone know what’s going on

Santaclause by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't receive referral reward

One of my friend joined PM in March and applied my referral code in the registration. But untill now I have not received the referral reward yet. Would like to know what's happen?

4Siu1 by Good Citizen / Bon Citoyen
  • 993 Views
  • 11 replies
  • 0 Bravos

Bill and loyalty

Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card 

Resolved! Switch number to another phone

My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!

Kan3 by Good Citizen / Bon Citoyen
  • 404 Views
  • 2 replies
  • 0 Bravos
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