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How to access my account using just phone number

CindyHao
Great Neighbour / Super Voisin

I am having trouble accessing my account, none of the emails I have seem to work, my phone number keeps showing it’s incorrect, I am very confused how to proceed, this happened since I changed emails a few times due to having multiple lines with public mobile. Anyone knows how I can retrieve my account log in back by using just the phone number?

 

Thank you 

Cindy 

3 REPLIES 3

CS_Agent
Customer Support Agent

Thank you!

CindyHao
Great Neighbour / Super Voisin

Oh sorry actually the problem is resolved, I needed to re-register for Eversafe ID!

hTideGnow
Mayor / Maire

hi @CindyHao 

ask PM support agent to help to sort it out

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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