10-11-2025 02:24 PM
I am having trouble accessing my account, none of the emails I have seem to work, my phone number keeps showing it’s incorrect, I am very confused how to proceed, this happened since I changed emails a few times due to having multiple lines with public mobile. Anyone knows how I can retrieve my account log in back by using just the phone number?
Thank you
Cindy
10-11-2025 02:39 PM
Thank you!
10-11-2025 02:37 PM
Oh sorry actually the problem is resolved, I needed to re-register for Eversafe ID!
10-11-2025 02:27 PM
hi @CindyHao
ask PM support agent to help to sort it out
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage