10-11-2025 10:33 AM
I am in the window thst i say there was a person to respond. The app says service not svailable. It is ironic that i am setting up a new phone & soon as i have the PM app up on new phone, the old phone’s App doesnt work. The new phone has no network & no esim or sim.
Solved! Go to Solution.
10-11-2025 01:31 PM
Both are on ios26
10-11-2025 12:19 PM
My very old iPhone 6 won’t load the PM app due to the old iOS.
10-11-2025 12:14 PM
Ive reset network 3 times. I have left new phone at home. I am travelling for the weekend & dont want to waste data on icloud. Thanks for the suggestions.
10-11-2025 12:01 PM
Good. Then there is no point to go to Roger's or Bell as you mentioned earlier. That is extra cost to start a new account with them, etc.
Did you try a network reset of new phone?
Otherwise, you will need to send a private message to CS_Agent and wait for their response.
10-11-2025 11:54 AM
I am an existing PM customer with an esim.
10-11-2025 11:52 AM
Just to clarify. You are an existing customer and have PM eSIM in your old phone. You want to transfer your PM eSIM from old phone to new phone. Is this correct?
Public mobile does not allow eSIM transfer like with your screenshot. To transfer PM eSIM from old phone to new phone. Need to download PM app to new phone. Then login into PM account. Need repurchase eSIM (should be free) and the new eSIM will be installed on new phone.
10-11-2025 11:39 AM
Thanks. I think the solution is to go to Rogers or Bell, get an esim and then port it over to PM.
other apps connect. I rebooted phone and PM looked like it was going to work, it said something about out of breath. Then the network connection error came up.
one thing, if i go to cellular on new phone it has a
10-11-2025 11:31 AM
There have been few complaints of the PM app not connecting to network. Are other apps on the new phone working properly? Ie. is it connecting to Wifi?
Maybe try a reboot of your new phone. Or network reset of new phone (note: this will erase any saved Wifi passwords). Then retry to download PM app again.
If that fails, then need to contact CS_Agent via private message. Expect a few hour wait (minimum).
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-11-2025 11:06 AM
I have deleted and reinstalled the PM app three times on the new phone. The app says no network connection even though it used Wifi to download. I set up a hot spot anf no network connection. PM is looking pretty micky mouse right now. Apple says its Public Mobile’s problem
10-11-2025 11:03 AM
No, i have an esim in the old phone snd the new phone is only esim
10-11-2025 10:43 AM - edited 10-11-2025 10:43 AM
Do you have physical sim or eSIM? If physical sim, move it to the new phone and test
If esim, connect new phone to wifi and download and login PM app, go to Account -> Purchase sim card -> esim to buy
If you need PM to help, message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote