How fo i contact public mobile?

[GregInTrail]

I am in the window thst i say there was a person to respond. The app says service not svailable. It is ironic that i am setting up a new phone & soon as i have the PM app up on new phone, the old phone’s App doesnt work. The new phone has no network & no esim or sim. 

[GregInTrail]

Both are on ios26 

[BKNS27]

@GregInTrail 

My very old iPhone 6 won’t load the PM app due to the old iOS.

[GregInTrail]

Ive reset network 3 times. I have left new phone at home. I am travelling for the weekend & dont want to waste data on icloud. Thanks for the suggestions. 

[Dunkman]

@GregInTrail 

Good.  Then there is no point to go to Roger's or Bell as you mentioned earlier.  That is extra cost to start a new account with them, etc.  

Did you try a network reset of new phone?  

Otherwise, you will need to send a private message to CS_Agent and wait for their response. 

[GregInTrail]

I am an existing PM customer with an esim. 

[Dunkman]

@GregInTrail 

Just to clarify.  You are an existing customer and have PM eSIM in your old phone. You want to transfer your PM eSIM from old phone to new phone.  Is this correct?

Public mobile does not allow eSIM transfer like with your screenshot.  To transfer PM eSIM from old phone to new phone.  Need to download PM app to new phone.  Then login into PM account.  Need repurchase eSIM (should be free) and the new eSIM will be installed on new phone.  

[GregInTrail]

Thanks. I think the solution is to go to Rogers or Bell, get an esim and then port it over to PM.

other apps connect. I rebooted phone and PM looked like it was going to work, it said something about out of breath. Then the network connection error came up. 

one thing, if i go to cellular on new phone it has a 

 

[Dunkman]

@GregInTrail 

There have been few complaints of the PM app not connecting to network. Are other apps on the new phone working properly?  Ie. is it connecting to Wifi?

Maybe try a reboot of your new phone.  Or network reset of new phone (note: this will erase any saved Wifi passwords).  Then retry to download PM app again. 

If that fails, then need to contact CS_Agent via private message. Expect a few hour wait (minimum). 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[GregInTrail]

I have deleted and reinstalled the PM app three times on the new phone. The app says no network connection even though it used Wifi to download. I set up a hot spot anf no network connection. PM is looking pretty micky mouse right now. Apple says its Public Mobile’s problem 

[GregInTrail]

No, i have an esim in the old phone snd the new phone is only esim 

[slusagm · Accepted solution]

Do you have physical sim or eSIM? If physical sim, move it to the new phone and test

If esim, connect new phone to wifi and download and login PM app, go to Account -> Purchase sim card -> esim to buy

If you need PM to help, message them

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote