Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to buy a sim card shipping to home, but after filling my address, the shipping button still inactive. Do you deliver the card to home?
Hello,I am trying to sign up for Public with a new Galaxy S25. Unfortunately when I turn on the phone, I can only go through the initial setup process and can't do anything else until I add a mobile plan. Public requires I download the App first to...
Hi, before i was able to use hospot by enter password to my laptop when the internet is down. But these days, it shows hotspot connected but no network on my lap. Is this because of Public Mobile? Does public mobile still allow personal hospot? Any s...
Hi.. I have an iPhone 11 and its software is up to date. I pay for the 5G plan but only have 3G or LTE as an option… why can’t I get on 5G?
Hi I have discontinued my subscription this month on the day renewal. But I was still charged for the month. Please refund. Thank you
This problem happened yesterday, I can't sign in to Public Mobile and use WhatsApp because no connection. I was sent 5 reasons that this could be the problem and NONE are valid. My internet works with TV but not my phone.
In my self serve there is a 9GB plan for $57 per month, is it supposed to be there or is that one of the self-serve issues that have been going on?
Hello, I need you to check my Estimated Amount Due, I think there is some mistake in my account. Thank you
Is there a charge for incoming calls
Internet speeds for my wife and I are in the toilet. We are both on 5G plans but phones are limited to LTE/WCDMA/GSM (auto connect). Any thoughts would be greatly appreciated.
I paid for a monthly $35 subscription .what's going on should I cancel the subscription? urgent please help!
Hello Community, I have a few concerns regarding this Network Upgrade. The messages and calls Telus is making to Public Mobile Users is concerning not only me but some of the Friends & Family that I have referred.Here is the message below.'Public Mob...
Just updated my cc information, it says I will be charged $151 on next billing. Why
Could not access my account to change credit card. Prompted to change password and did so. Received email confirming password change. STILL cannot access My Account. This has happened on BOTH of my phone accounts!!! The ChatBot looped back to Lo...
If I redeemed my rewards points for a payment, do I still get points for that month? Please help to clarify. Thanks.
Trying to register an old sim card from old Public provider to MY ACCOUNT but it won't allow me to go pass step 3 of 6. My sim is still active. Just trying to get an invoice for business purpose. Am I able to retrieve an invoice for my existing numb...
@I accidentally made a new account and I was charged 47 dollars on the account and now I can log in cause it’s linking to the old service which that miner is disconnected so I can’t get the code that is being texted to me can someone please help me
this is my first official month with PM. I’m supposed to have a 40$ per month plan. It says I will be charged 300$ on Aug 19. Help?
an I add a second phone to my account
I just went into my account to change my banking info- I always pay 35.00 every month and have never missed a payment. For some reason it says upcoming payment 354.55 - What does this mean?
Will I actually be charged this?Looks like they added an extra zero to the estimate. Is this a glitch, or should I be worried?
Hi,I found that I couldn’t make any 1(800) or 1(877) number calls these days, message is my call didn’t go through.. Other calls, such as local or long distance with area code are fine. I don’t have this issue before.can anyone help?by the way, my da...
My bill is 39.05 I looked at what public Mobil was going to take from my bank and it said 395.05. I’ve never missed a payment I’ve never called long distance I haven’t gone over my data. I’m not sure how to get ahold of customer services I made a tic...
I am going to out of Canada for few months. Can I temporarily stop my plan and keep the same phone number and plan after coming back. Thanks
Why does it say my next bill is $354? I’m on a $35 plan. For august 18th. Please help.
I have my mother on PM and maintain her account...i put her on $25 per month and either pay a few months at a time or pay monthly, went to check today to see where we are at, so the balance says estimated amount due on August 24/25 $253.25....im curi...
Why did it say that I was out of data when I never use it?
I can not access my account it says unauthorized and the app just takes me straight to support which has been no help
How do I ensure my Public mobile account is closed?
I lost my SIM card during the travel and I try to reorder it on public mobile app but it always shows error and something wrong what should I do now ?!
