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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12117 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23026 Views
  • 183 replies
  • 25 Bravos

trouble of porting the phone number

Hi, I am new customer to public moblie.  I just open a new account with public moblie and porting my old phone number from freedom moblie to public moblie. It has been 3 days but still something wrong with the my line. My public line still not receiv...

detran by • Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

No Service

Hello, I have been a public mobile user since early last year and recently my phone has been showing "no service" where "public mobile" network should be. I tried to call the *611 number to update my payment but it keeps telling me "call failed". Wha...

fayenuwo by • Good Citizen / Bon Citoyen
  • 349 Views
  • 13 replies
  • 1 Bravos

Activation

Hello, I am attempting to activate. The plan is purchased but it wants an e sim and i purchased a physical sim.  It just keeps telling me my phone is not compatible with an e sim. I cannot get around it. Help

Nishka777 by • Good Citizen / Bon Citoyen
  • 212 Views
  • 9 replies
  • 0 Bravos

Subscription changed in error

I would like to return to my previous subscription as I hit the wrong button and upgraded my subscription in error.

Curtis9 by • Great Neighbour / Super Voisin
  • 251 Views
  • 11 replies
  • 0 Bravos

calls history

Is it possible to retrace calls made between February and April 2022

usma by • Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone number randomly changed

I had a phone number that I had been working with for years, and just this month it had suddenly been changed to a random number, I need that phone number back because I have many things linked with that number, I have messaged support 2 times but th...

anaboreya by • Good Citizen / Bon Citoyen
  • 635 Views
  • 17 replies
  • 1 Bravos

90 Day plan

I now save $4 per month with loyalty and referral rewards (old system).  How will that work if I switch to the $90 day plan.  Will I save $12, $4, or $0 each 90 day payment?

SarMa by • Great Neighbour / Super Voisin
  • 255 Views
  • 6 replies
  • 0 Bravos

When will Wifi Calling be available

Wifi calling is almost a necessity these days.  I'm shocked to find out it's not offered.  The company I work for of 1,000 people would all cancel Rogers and switch to public mobile if this feature was available.  A bit of a head scratcher.  Can an a...

WifiCalling by • Great Neighbour / Super Voisin
  • 1891 Views
  • 6 replies
  • 1 Bravos

Just joined and Service not working at all

I literally just joined and have some concerns.Says my account is overdue and suspended when I literally paid the $47.25 an hr ago.Secondly was told would be given temp number when bringing over old number but that has not happened now have zero cove...

Customer Service fails to reply?

I have not one, but 2 instances of tickets where:    1. The agent greets me, says they will help me with the issue, they just need additional info    2. I respond within 5 minutes of that message with the requested info    3. Nothing.    4. I reply "...

JD_Oh by • Good Citizen / Bon Citoyen
  • 496 Views
  • 10 replies
  • 0 Bravos

2FA number is not mine.

I have created account, changed my 2fa number on file but it still asks me to complete 2fa for full access and the number is not mine. Has anyone else had this issue?

MervinBanks by • Great Neighbour / Super Voisin
  • 283 Views
  • 7 replies
  • 0 Bravos

Account

I got rid of my plan with public mobile a couple months ago and payments are still coming out. I need to speak with someone on this matter and get it fixed up

Bluecat200 by • Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Network/Account/SIM

I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the ...

JD_Oh by • Good Citizen / Bon Citoyen
  • 210 Views
  • 4 replies
  • 0 Bravos

ESIM

How do I transfer my esim from my old phone to my new iPhone 

Weijuan by • Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Esim did not work

Hi, I just switched to PM via esim but it is saying my esim did not activate. I apparently have a message in PM app but when I sign in to the account to get it, it says they are sending me a verification code for me to retrieve the message to my phon...

Pagosue by • Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Resolved! EMAIL NOT MATCHING WITH PHONE NUMBER

HELLO EVERYONE,I HAVE A COMPLICATED CASE. LAST YEAR, I USED MY EMAIL (A) TO REGISTER MY DAD'S PHONE NUMBER (1). AFTER 6 MONTHS, I CANCELED THE (1).THIS YEAR (IN JUNE), I ALSO USED THE (A) EMAIL TO REGISTER THE ORTHE PHONE NUMBER (2). IT'S FINE AND I ...

Chris_Pham by • Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

Data usage

I have had my phone activated on Wednesday the 13th I believe it was I bought the promotion $39 with 20 GB I've only used it for 2 days and I have 8 GB left I was on with koodo for 30 GB a month and hardly even used any data but now that I've switche...

Jojo45 by • Good Citizen / Bon Citoyen
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM transfer

Please help I try every possible way to transfer my eSIM to new iPhone but it failed every which way.i can’t use my new phone on public mobile net wo

Iamnana by • Good Citizen / Bon Citoyen
  • 773 Views
  • 16 replies
  • 0 Bravos

Resolved! Phone

Hi I'm not receiving any phone calls, what is wrong

Resolved! In the hospital and need more data

I changed my subscription for the next billing cycle to one that has 10 more Gigabytes for the same price, but i could really use those 10 extra right now. Could customer support just make the new plan effective this cycle since it's the same price? ...

EricL1987 by • Great Neighbour / Super Voisin
  • 303 Views
  • 6 replies
  • 0 Bravos

Over billed?

I paid my subscription (auto pay) as usual on the 12th. On the 14th I was reviewing my plan and decided to change it. I opted for "change at next renewal date" but was charged immediately. @CS_Agent 

JMM1 by • Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Help, buggy website.

New to Public Mobile.Created account, and purchased a plan.  Went through the motions, and was waiting for it to activate.  At the end I got an error stating that "Subscription Not Activated" When I try to log in via the app, I always get that same e...

GJDan by • Good Citizen / Bon Citoyen
  • 387 Views
  • 14 replies
  • 1 Bravos
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