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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51560 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59922 Views
  • 186 replies
  • 30 Bravos

OPPO A79 5G Sim not working

My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help

PardeepSingh by • Great Neighbour / Super Voisin
  • 1172 Views
  • 4 replies
  • 0 Bravos

New subscription

Just signed up for public mobile last night. Using iPhone 14. Not able to make calls or send texts, can receive. Keep getting voice mail notifications although phone does not ring?

Lana5 by • Great Neighbour / Super Voisin
  • 260 Views
  • 1 replies
  • 0 Bravos

Add funds

I dont see the option under payment to add funds , I would like to pay in advance

Fouadwww by • Great Neighbour / Super Voisin
  • 750 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing CC info on account

I recently changed my wife's phone over to Public Mobile.  But, I messed up and put in the wrong phone number when doing the esim activation.  Techsupport helped me through this and she is now on Public Mobile.  However, the problem created by puttin...

Dleather by • Great Neighbour / Super Voisin
  • 274 Views
  • 1 replies
  • 0 Bravos

data

Hi Folks, Is the $30 plan different from the 90 day plan? When do I know when my data is all used up?

kaostream1 by • Good Citizen / Bon Citoyen
  • 426 Views
  • 4 replies
  • 1 Bravos

New subscription

I am trying to get a new subscription and new sim card, but I can't get it done because it asks me for a promotion code

Kenbro by • Great Neighbour / Super Voisin
  • 316 Views
  • 2 replies
  • 0 Bravos

IMessage not working.

Hello,I recently purchased a plan from Public Mobile,, but unfortunately, IMessage does not work. What is the easiest way to fix this issue?Thanks 

MISMAIL by • Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 0 Bravos

Higher Bill after points were disabled in public moble

Hi Community,I wanted some help with my increased phone Bill (from $39 to $45) since last two months. I am trying to switch to a lesser costly plan (currently at $45).Can someone please help me switchover or do i have to cancel my subscription?Best 

PV3 by • Great Neighbour / Super Voisin
  • 723 Views
  • 8 replies
  • 1 Bravos

Change Sim card?

New account activation. I have completed it all but I was never told to change the Sim card. Should I do it now? 

KathySmalls by • Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

I need an agent to contact me.

Your chat thing doesn't load any of its links and is honestly a really annoying loop. I am logged in why is it asking me to log in again with a link that does not load? Why do in have to post about this on a public forum?

Nononononono by • Good Citizen / Bon Citoyen
  • 1120 Views
  • 13 replies
  • 0 Bravos

Calls Dropping

Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these a...

DLW5 by • Great Neighbour / Super Voisin
  • 680 Views
  • 6 replies
  • 0 Bravos

Resolved! Account suspended

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no but...

nutella1 by • Great Neighbour / Super Voisin
  • 947 Views
  • 8 replies
  • 1 Bravos

Re: Cannot dial 310-6299

https://www.ontario.ca/page/home-community-care says "To contact Ontario Health atHome:call 310-2222 (no area code required)"It doesn't work with Public Mobile.  I've raised a ticket

Dale1867 by • Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Resolved! Making and receiving calls while roaming in the US

Hi,I have a Canada-US plan which includes data for both Canada and US as well as unlimited Canada and US wide minutes and messaging. I'm roaming in the US now, the data portion works fine but I can't make or receive any calls. Is that expected? Can I...

Abi36 by • Good Citizen / Bon Citoyen
  • 771 Views
  • 4 replies
  • 0 Bravos

Locked

How can I update payment info and unlock a account

Joann5 by • Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 0 Bravos

My card isn't registering

I've just moved to Canada and to get a Canadian card I'm required to have a phone number So I'm trying to purchase a plan however both my European revolt card and my english cards aren't being registered. Is there anything I can do?

Catlover1 by • Great Neighbour / Super Voisin
  • 728 Views
  • 8 replies
  • 1 Bravos

Resolved! 3G only on new service

Three days ago I installed my new Sim card and everything has been working great except… I only am getting 3G service wherever I go in the city (Halifax). I bought the 50 GB US Canada plan. My wife has had PUBLIC Mobile for about a year and, she gets...

Dan-PM by • Good Citizen / Bon Citoyen
  • 859 Views
  • 6 replies
  • 0 Bravos

Transfer Number Trouble

Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to s...

Shoffi2024 by • Great Neighbour / Super Voisin
  • 517 Views
  • 5 replies
  • 0 Bravos

Can't sign on to my account

Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.

t-p2133 by • Great Neighbour / Super Voisin
  • 431 Views
  • 5 replies
  • 0 Bravos

WiFi Tethering Won't Work - UMIDIGI A15

I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...

MarcoRossi by • Great Neighbour / Super Voisin
  • 1176 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Beware: VoLTE Not Being Enabled for Phones that Support it

Hi there.  Have a S20 phone and can’t make or receive calls while in US, despite a Canada-US plan.  I have now read enough about the known issue of VoLTE.  You mentioned about receiving a software update that enabled VoLTE.  I have the latest softwar...

EC2024 by • Good Citizen / Bon Citoyen
  • 1640 Views
  • 12 replies
  • 0 Bravos

URGENT Phone number transfer fail

I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone. 

Vony by • Great Neighbour / Super Voisin
  • 637 Views
  • 8 replies
  • 0 Bravos

Half off monthly billing promotion

Thought I had read about being able to get 1\2 discount on your monthly bill for a few months?Can,t find any info now. My wife and I were with Fido, I switched to public today and my wife decided to follow. I went through the advertisement that menti...

Mechanic by • Great Neighbour / Super Voisin
  • 486 Views
  • 3 replies
  • 0 Bravos

Resolved! Usage History Incomplete

My usage history is missing most phone calls and SMS messages.  As suggested in other threads, I've tried downloading from a new incognito browser page but it shows the same usage history as the web view.  I don't even see messages from my wife nor d...

Carlos12 by • Great Neighbour / Super Voisin
  • 816 Views
  • 5 replies
  • 0 Bravos

where can I buy a physical sim card in edmonton Alberta?

I've called all the places like Walmart, London drugs, best buy....etc. that are listed as places to buy them but they all said they either don't sell them anymore or they only sell top up cards. If there is no place to buy them in person does anyone...

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