Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Eversafe ID...

How do I contact the Eversafe ID people directly?I am really tired of registering my computer as a "trusted device" only to have Eversafe demand that I receive and enter a 6-digit verification code EVERY SINGLE TIME I log on. Even my banks don't dema...

Trouble With Phone Transfer

Hi there I just signed up for a plan. I opted for an esim. After inputting my previous carriers account number the Public Mobile App put me into a login loop asking me to verify my account. However, to verify my account it would send a text to my pho...

$15 dollar plan

Hello, I got an offer to switch my plan and decided to do so for a few months. Now the $15 plan I've had for years isn't on the website anymore. Is there a way to get the plan back, otherwise I'll end up switching service providers as I only need tex...

Resolved! Texts missing in Usage History

Hi. I searched the Community and no clear answer for this. Under what circumstances or conditions will texts (incoming & outgoing) NOT show up in my Usage History? I made sure the filter’s date range included the dates of the texts I was looking for....

If I switch the SIM card to a new iPhone my plan will still work right?

My mom is giving me her old phone and I don’t want to switch providers or anything like that. All my information including the phone number I have with public mobile with be on the SIM card is that correct? And I can just transfer it all over using t...

My number is not ported but I got a text that it was successful

My number is not ported into public mobile but i recieved text that it was successful

Changing from esim

Hi, I used to use esim but today I got my physical sim card. I turned off my eSIM and inserted the sim into my iPhone 13 pro and turned it on but it doesn’t work. Do I need to activate it somehow? My second question is, does the sim work on dummy pho...

Unsubscribed Add on Data Usage

I've come upon an unusual issue with Mobile data being deducted from my 4GB data add on (non-expiring). I have plan data, a 1 GB Data add on (non-expiring) that has 173mb remaining, a 2GB monthly recurring add on and the 4GB add on that now has 3.99%...

Resolved! why not cancel my plan and resign up as a new account ...?

I pay $35/mo. for 3 GB of data and unlimited calling in Canada and texting in N. America. I save a few additional $ ea. mo. due to my loyalty credits and auto pay status. However, PM's promotion which I missed (ended Dec. 2) would have offered me FAR...

Leaving public mobile

Hi I need my account information to transfer my number out of chatr I need my account info please thank you

Resolved! Activated subscription and e-sim, App prompts to add new e-sim

Hi new subscriber,Activated through the application with an e-sim. Post activation and adding esim, the application did not bring up my new subscription and service did no work. Opened the application and it prompted me to add a new e-sim, which fail...

Resolved! I forgot my kids account email

Hi I forgot my kids account email. I’m not sure what it is. I’ve tried everything I thought it was under but I can’t access their subscription. I can change the password because I have their phone number but I don’t have their email.

Does Public still offer unlimited Data at reduced speeds?

I'm coming up to the limit on my plan, and although in the past I've seen "unlimited data at reduced speeds" tacked into the end of the Data section of my plan details, it's not there anymore... and it isn't on any active offers on the plans page. Is...

My activation failed to transfer from Rogers to here.... but charge started???

Can't believe, it just said something wrong and need get support....where to get support??? i tried many ways but no way to find anything or anyone to help!!!Why you started to charge if activation didn't go through yet???? And also because activ...

Resolved! Digital currency!

Will your public mobile users be able to pay with digital currencies in the future? If so which currency would you use for transactions? Thank you!

Resolved! Canada US Mexico Plan

Does anyone know much about this new plan? Does it mean we can use our phone for free in Mexico ? Thanks!

Resolved! Cancel account before activation

Is this really the only way I can cancel an account before activation? This is ridiculous. I need to talk to a real human in support so I can cancel the account. This really should not be this hard to do...

Cannot log on to account

sends me a eversafe code then goes to shop for plans page

Resolved! Payment

How can I make a payment manually or how can I let public mobile know to pull a payment from my credit card?

Resolved! American roaming - data service

The last two times I have gone to the states I have bought a text/voice calling package and both times I could send and receive text messages but couldn't do either for calls. So my question is very specific: To those who have had the same problem -...

Resolved! Incomplete porting

Hello - I requested a phone number porting on Nov 30th. My new provider is saying it was incompleted. I am not able to access my account anymore for the new service to get another porting authorization. I need help with this.

Resolved! no service, changed master card still having issue

hi,could you please check why my phone is not working, I've changed my master card just to be sure but still have no service.Thanks

Paid for 5g plan but device only uses 4g

I just subscribed to a plan with 5g network speeds today, but after activating realized that my device only supports 4g/lte. I want to change my plan to a 4g plan, which costs less, but it wants to double charge me another $33.90 on top of the $40 I ...

No Refund!? I do not recommend public

I have been back and forth talking with Public's chat center. I was going to go with public about 3 weeks ago. I signed up for an account and entered my debit card information, which I thought was only to create an account.They then charged me and sa...

Transferring a payment from one payee to another

My son was paying for his handicapped daughters PM plan on his credit card . He can no longer use his card. How can i put her plan on my account and pay for it?And keep her phone #?

5G

Two different Iphone 12 phones, side by side, the phone on Public mobile is not getting 5G, (I am paying for a plan clearly boasting 5G Service), the phone on Freedom Mobile is getting 5G.Please let me know if someone can help?

Resolved! Plan reverted back on its own - Solved

I was on the $45 Canada US plan for the past few months. On the Black Friday sale I switched to the $36 Canada US plan on renewal, which was December 1 renewal. December 1 came around and it correctly changed to the $36 plan and I was charged accordi...

Invalid SIM

Hi,When I enter my existing SIM from another carrier in order to transfer it to Public Mobile, I receive the error message "Invalid SIM".Why ??? What is the problem ???

Resolved! Private message

How do I send a private message through the community to an agent who requested I do so to provide more information?

Service

My service was suspended for non payment but was less than 90 days, I now made a payment but sim says in valid. I NEED my phone for work. I ordered another one but can not wait that long (especially with postal strike)

Community

Forum Posts