Community

Data not working but still have 90 gigs left

Transferring Number To Public

Lost old phone, still currently with provider but no way of getting SMS messages

Porting to another provider

Hi, I’m trying to move from public mobile to rogers because of a better mobile plan. The Roger agent told me that it will be through porting of numbers. However, after proceeding I did not receive a message from public mobile to proceed with porting ...

Unlimited plan with no minutes

Cannot make calls. Says I have zero minutes. But have an unlimited plan.

how to sign up without a phone

Hello,I have a family member who like to join Public mobile for his cell phone. He is currently in Northern Village in Canada where isn't cell phone signals. He won't be able to receive messages or calls. Is there a way he or I can get this done for ...

New account activation

new customer, My phone is not working, reason subscription expired, I paid and activated my account last night but still no service.

Compromised

Would it be possible that someone is using my number?   When you answer my phone it says that you won a prize from Walmart and to press "1"

Issue with Esim activation

Hello,I've just subscribed to an Esim plan but I'm stucked at the very last step : activating my Esim in the app. It failed many times, and now I can't log into my account as it sends a text message to the phone number I can't activate...I use a Goog...

Transferring phone # from PM

Hi I have made a request to transfer my phone number from PM to videotron. I was supposed to receive a text from PM in which I was supposed to answer yes but never received it. How do I notify public mobile that I wish this transfer to go forward? Th...

Service

Will my phone work in Italy 

Bad connection

Hi I’m having connection issues I live in Peterborough On Canada…and most of the time my connection says LTE and only has 1 bar ..so nothing loads when I search things ,when I signed up it said 5g coverage everywhere..I’m using an IPhone 15 Pro Max s...

Data is not working

Hi, looks like I'm joining the growing ranks of people whose data is not working. Happened to me this morning. Submitted a ticket and heard nothing back so far, seems a lot of you are not getting a response. What is going on??1

US roaming with 3G plan - any point in buying a US roaming plan for California?

why does PM offer a roaming plan if almost all States have done away with 3G?

Re: Issues with public mobile?

I have the same problem than you! No 5G or even LTE since 3 days days

Transferring esim to the new phone

Recently I purchased a new phone and needed to transfer the e-sim from the old one. I read that in order to transfer the e-sim is only possible by purchasing a new one and the fee ($5) will be waived. So I did just that. Purchased the new e-sim for m...

mobile phone service plans

does public mobile offer pay as you go services for cell phones

Issues with public mobile?

Hi guys I submitted a ticked yesterday morning asking why my account isn’t working and still haven’t gotten a response, anyone have any idea how I can fix it? Service not working Problem Details: 5g-service-not-workingWhat is the current state of you...

eSim activation QR code and Public Mobile App both not working to download eSim

Hello! I'm currently swapping from SpeakOut, and selected the in-app option to transfer my current number to eSim. SpeakOut has transferred me onto a new plan while they renew their 3G networks, and they have allowed me to retain my  number there. No...

An existing EverSafe ID already exists with this phone number

I am trying to add my number to my accout but getting error message “ An existing EverSafe ID already exists with this phone number.”

Service in USA

Please advise if my current cellphone package will provide service when I travel to California, USA.

My invoice receipt for Sept 25

I recently changed providers for reasons like this… I log into my account and can’t get to my invoices. The only thing available is to get a plan, contact a sales agent who sends you to send a ticket, a ticket creation that has you log in and times y...

Can’t update credit card locked out of app

I’m trying to make a payment as I received a new credit card and didn’t change in time 

Not connecting

Hello, I am also having these issues. I reset network on my phone and also submitted a ticket to customer service. Are you also unable to log into the public mobile app(mine sends me straight to the ‘support’ page)?

Previous invoices

I need to print invoices for July and August but cannot find it.

Porting out - what does this error mean?

I'm trying to port my number away due to the price increase.  I never received a text message and the port was rejected by Public Mobile.  The new carrier says they received this as a reason:conf cust to osp before contacting pac.I don't know what th...