cancel
Showing results for 
Search instead for 
Did you mean: 

Switching back to PM esim after traveling abroad

P-stro
Great Neighbour / Super Voisin

Was traveling and using a local esim for Turkey. Came back and switched on Public Mobile esim and can make calls but my data doesn't work. I'm fine on Wi-Fi but soon as I leave the house it tells me no Internet and won't use data. Not sure what I did wrong. Any thoughts on what to do to trouble shoot this? Thanks! 

4 REPLIES 4

P-stro
Great Neighbour / Super Voisin

I think the reset did it. Thanks. I didn't even know how to get in there to do that. Only restarted the phone a million times instead haha ah well. Thank you. 

@P-stro 

did you Reset network settings on it?

To reset your Google Pixel's network settings, go to Settings > System > Reset options and tap Reset Wi-Fi, mobile & Bluetooth

P-stro
Great Neighbour / Super Voisin

Turkish esim is removed. PM toggled to use esim. So it's the only active option. I don't see VPN profile and I restarted phone and no changes. It's a pixel phone so I'm not sure if that changes anything 

softech
Oracle
Oracle

@P-stro make sure you removed the Turkish sim card if physical, or delete the Turkish eSIM.  Next, make sure the PM eSIM is enabled, and  set as Primary 

check the VPN screen, delete the VPN profile if any 

Then click  Reset network settings and test data again

Need Help? Let's chat.