retrieving text messages

[Di71]

I lost my phone with a public mobile sim card in Portugal. I bought a new phone and installed a public mobile esim card with the same number and account. I can't retrieve my text messages.

[Chalupa_Batman]

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@Di71 wrote:

I lost my phone with a public mobile sim card in Portugal. I bought a new phone and installed a public mobile esim card with the same number and account. I can't retrieve my text messages.

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Hello @Di71 

Anything after 5 days, you won't receive them. Can you receive text messages now via the new eSIM?

[hTideGnow]

hi @Di71 

PM only keeps your undelivered text message for 5 days and no more.  So, if you meant you want to get all the text message back from the time you lost the phone, you can only get the last 5 days'

but if you meant you cannot receive even new text message, ask PM support agent to check and refresh your account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage