Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2277 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Updating payment information

Hi, I’m trying to update my payment information and even though I’m using a valid credit card, it keeps saying security code is required. Any advice?

Jackie101 by Great Neighbour / Super Voisin
  • 468 Views
  • 4 replies
  • 1 Bravos

Expired

I just purchased the phone plan yesterday and it says account expired when I’ve already paid for the month. Is there any solution to fix this?

Kaity24 by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 2 Bravos

Resolved! Credit

I will be out of the country (Canada) for 5 months and won't be using my phone - pls can I get any credit in this case?

SaniH by Great Neighbour / Super Voisin
  • 413 Views
  • 4 replies
  • 1 Bravos

iMessage Activation

Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...

Alex861 by Good Citizen / Bon Citoyen
  • 588 Views
  • 3 replies
  • 0 Bravos

Referrals

I had to change my email address because it was no longer valid.  Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount.  How do I correct this?

SNGMB by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 1 Bravos

My rewards page is showing incorrect information!

On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...

LitlLdy by Mayor / Maire
  • 1035 Views
  • 11 replies
  • 2 Bravos

Resolved! What happened to the canada/us plan?

A couple weeks ago I comapared various providers and settled on public mobile because it had a nicely priced canada/us plan and signed up for that - I thought. After waiting for my sim and then being to busy to transfer, I'm in the middle of transfer...

philsurette by Great Neighbour / Super Voisin
  • 417 Views
  • 1 replies
  • 0 Bravos

Porting trouble

Hello -I’m new to public mobile.  I tried porting my number from Koodoo and it did not transfer successfully.  I have read previous posters and responses saying to open a ticket with customer service.I am also locked out of my pm account for some rea...

GlenQ by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Unable to make Long Distance Call to Turkey

I've got 486 minutes of  "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...

KO123 by Great Neighbour / Super Voisin
  • 524 Views
  • 3 replies
  • 0 Bravos

Rewards program suspended

Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...

JennyJ by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Add Ons Not Working

So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...

Sunflower3 by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

Still can't get sms texts, but everthing else works

Hello, I just swtiched from rogers to Public mobile. I called rogers and telus and they got me moved over yesteday. I can get calls and data works fine.... BUT I can't get sms texts to my phone.  I have restarted, turned on the rogers sim (which is n...

scott027 by Good Citizen / Bon Citoyen
  • 339 Views
  • 2 replies
  • 0 Bravos

Not able to make calls or text

I ported over my old phone number on 22apr2024.  The old carrier sent me a text asking if I was requesting a number transfer.  I told them YES.  After about 10 more minutes, the Public Mobile app gave a green check mark for porting over the old numbe...

ATTU42M by Good Citizen / Bon Citoyen
  • 1926 Views
  • 26 replies
  • 0 Bravos

Please advice on to resolve my problem on auto payment

I signed up Public Mobile a few years ago, shortly after that I got a different number for my son. I used my credit card for auto payment for both numbers. A few months ago I ported out my own number but my son is still using his PM number paid by my...

althetrainer by Great Neighbour / Super Voisin
  • 615 Views
  • 5 replies
  • 0 Bravos

Resolved! Number not in service after port

Ugh. It appears the port out didn't quite complete properly and I need some help!The number transferred completely out of my old carrier; the old carrier no longer shows that they have the number.The number is 'connected' on the new phone, another pu...

tapninja by Great Neighbour / Super Voisin
  • 546 Views
  • 4 replies
  • 0 Bravos

Recover deactivated number?

Hi, my number was deactivated due to non-payment for 90 days, 5 days ago. I was wondering if there's anyway to recover my number or if I'll have to buy a new sim?Thank you!

uk123 by Great Neighbour / Super Voisin
  • 693 Views
  • 7 replies
  • 0 Bravos

Usage history

Hello the community, I would like to get the history of incoming calls for the specific period of time that was about 1.5 years ago. I need to get some phone numbers and call details as date/time as an evidence in the open dispute to protect my right...

Kopeechka by Great Neighbour / Super Voisin
  • 401 Views
  • 4 replies
  • 0 Bravos

Carrier issue

My carrier is showing up as public mobile and my iMessage is showing up as verifying. I will not be able to receive any messages from my previous carrier. Which I need to properly switch over. 

Aman83 by Great Neighbour / Super Voisin
  • 340 Views
  • 2 replies
  • 0 Bravos

Motorola phone

Model  PAXF0009CA  does the stylus 5g work with public mobile?

J_DSouza by Great Neighbour / Super Voisin
  • 526 Views
  • 4 replies
  • 1 Bravos

Number Transfer Issues

Like 49210 other people in this forum I have the issue that the porting form asked for the IMEI, which I entered, only to get a tex message that the ESN/MEID number is wrong. I didn't enter the MEID because no one asked for it. How can I supply the a...

CKiessling by Great Neighbour / Super Voisin
  • 356 Views
  • 1 replies
  • 0 Bravos

Travelling with Public

Does anyone know if PM will (or is planning to) introduce roaming in other countries other than the USA? 

SliJi1 by Good Citizen / Bon Citoyen
  • 529 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.