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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22093 Views
  • 181 replies
  • 24 Bravos

Resolved! Eversafe code sent to wrong number

Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number?  After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone numbe...

randys by Great Neighbour / Super Voisin
  • 229 Views
  • 5 replies
  • 1 Bravos

Resolved! Can’t Connect to 5G and is not listed as Option

My plan is not connecting to 5G. It is not even giving me the Option to select 5G in the “Voice and Data” Drop-Menu. Only 3G and LTE is listed. I think there is an issue with my eSim or Service Plan. My phone is 5G Compatible (iPhone 14), and in Winn...

Jamez by Good Citizen / Bon Citoyen
  • 838 Views
  • 13 replies
  • 1 Bravos

E-Sim Activation

Hi, I am a new subscriber to Public Mobile and was unaware that I need the application to start using my sim. I purchased an E-sim plan but am unable to activate it as I am not able to download the public mobile application on my phone (due to my pho...

ashritva by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 2 Bravos

Us add on

My US data add-on will not connect. I have shut my phone off completely, and turned on and tried to troubleshoot, but still not working.

Naboom by Good Citizen / Bon Citoyen
  • 323 Views
  • 10 replies
  • 1 Bravos

Resolved! Gift cards

Does anyone know if public mobile stopped offering Amazon gifts cards permanently?

Got the wrong plan

@CS_Agent - I meant to select the $40 5G 30GB promotion that ended on Aug 28, 2023, but i selected the wrong plan. I tried submitting a ticket but the system showed me an error every time I tried. Can someone assist in resolving this please. 

Owen10 by Great Neighbour / Super Voisin
  • 252 Views
  • 5 replies
  • 1 Bravos

Resolved! Upgrade of subsciption

Quick question My cycle end in 6 days my data is almost run out. If i upgrade to the 40 at 45 dollars and select to make the change now. Does my cycle start on todays date and I lose what ever I have at presnt??So what I am asking if I do it for toda...

Cdvideo by Good Citizen / Bon Citoyen
  • 300 Views
  • 7 replies
  • 0 Bravos

Account Cancelation

Hi ! Our anniversary is Aug 30 and we would like to cancel the subscription.*Do I need to 'Unsubscribe' in order to cancel the subscription? IS there anything else I need to do to stop the auto pay and terminate the subscription?*How do I remove the ...

dreamboats by Good Citizen / Bon Citoyen
  • 297 Views
  • 5 replies
  • 2 Bravos

Resolved! Unable to select a plan that's offered on Web site

Is this something that happens to everyone: I see a plan offered on the Web site, in this case the $45 40GB Can-US 5G (QC). However I'm not able to select it in my account to change to this plan. I had been able to select it a few days ago, and set i...

yp514 by Good Citizen / Bon Citoyen
  • 427 Views
  • 14 replies
  • 2 Bravos

My internet is not working

  I changed the payment amount because I wanted to get 20G internet. But it doesn't work. How can I use the Internet (20G) network?

Sunyoungahn by Great Neighbour / Super Voisin
  • 245 Views
  • 7 replies
  • 1 Bravos

5G promo plan with iphone 11

Is there any downside to signing up for the new $40 5G plan if my phone is not 5G capable? In a few months I might consider upgrading to a newer phone.

sbennett by Good Citizen / Bon Citoyen
  • 554 Views
  • 6 replies
  • 1 Bravos

Recently switched to public mobile from Chatr

Hi! I didn't realize I was supposed to keep my old sim in my phone until I received my transfer text - never got the transfer text and am now not sure what to do. Reached out to Chatr who said they could not help me and told me that Public Mobile wou...

Sim card activation

I downloadsed the app but I cannot log in. Everytime I entered my credentials, it brings me back to the log in page of the app. I chosea phone plan, I entered the Sim cartd number, I paid but this is where I get stuck.

Kueuttelie by Great Neighbour / Super Voisin
  • 119 Views
  • 1 replies
  • 0 Bravos

Refund for partial month

Hey I switched to PM the other day.  And ended up having to switch back to my old carrier the very next day.  I had paid the 46 dollars for a month's service but now that I have left a day after am not seeing any type of refund..Pro raited is what I'...

Jon123 by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 1 Bravos

Resolved! I just changed my subscription...

Hi,I recently just changed my subscription for my next renewal period, will I still be able to keep my current add ons and will my refer-a-friend rewards stay in my account? I would appreciate the help, thanks!

n1kkie by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 1 Bravos

when an add-on is connected?

Hi thereI purchased an add on (US-Data). I would like to know when I can start using it? when it is started?Thanks,

Medmoham by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 2 Bravos

Resolved! Overcharged

Dear Public Mobile team. I recently port in from rogers to public mobile. Unfortunately my credit card is charged twice for the same package. I checked with the bank and they says that payment is confirmed. So how is can i get back the extra charged ...

iAmir by Good Citizen / Bon Citoyen
  • 498 Views
  • 18 replies
  • 1 Bravos

Resolved! subscription confusion

I added a 40 dollar voucher and i had previously had the 40 dollar plan so it took all the money right away and i think i accidentally said i wanted to switch plans to the 25 dollar one but i only had 8 bucks so i couldnt pay for it so now its saying...

felicity_law by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 1 Bravos

Paid for 20gig but cut off at 15

I signed up for the 20 gig special, I am at 14.5 gig and get warnings that I will be cut at 15gig. WHY ? You advertise 20gig and cut at 15.

Cdvideo by Good Citizen / Bon Citoyen
  • 396 Views
  • 16 replies
  • 1 Bravos

Need help with a number port in limbo

I just realized I am having the number port error and have been missing work calls for like a week now lol How do I have a moderator force my number transfer through asap. Any help asap is appreciated! Thanks!!!

Doomsick by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot call voice mail

Hi all,I changed my plan for the new period of time, and I received a voicemail message from a call that I missed. But the problem is, every time I try to connect to the voicemail, it shows an error page:What is wrong with my account and how can I ca...

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roushenas by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

stay on old reward program while switch to new subscription

Hi, I am on the old royalty program ($1 off each year or something like that), my current subscription is the old 100 minutes+250M data.   I plan to switch to either 20G/$40 (4G) or 40G/$45 (5G) plan, but I'd stay on the old royalty program without g...

EmFromNB by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 2 Bravos

Canada US Plan

I recently signed up for the Canada US plan. I am in the US now. Text and data work fine but I cannot make phone calls. Two weeks ago my wife was in the US and had the US add on. She could not make phone calls either. Is there a fix?

Athena_high by Great Neighbour / Super Voisin
  • 236 Views
  • 6 replies
  • 1 Bravos

Subscription expiration

I got a notification that my subscription had expired. My payment method is up to date and everything seems fine. When I click on the Pay Now button a notification shows up saying "We cannot process your payment at this time. Please try again later."...

DeePete by Good Citizen / Bon Citoyen
  • 393 Views
  • 12 replies
  • 1 Bravos

Changing Credit Card Information

I am getting very frustrated in trying to figure out how to do this. After fumbling around on the website, I came across information that I need to set up an Eversafe ID. I have not done that  and am presuming I need to do that now. I am trying to co...

Paulette0808 by Great Neighbour / Super Voisin
  • 193 Views
  • 4 replies
  • 1 Bravos

Resolved! Getting a second phone # from Public Mobile

I am presently Public Mobile customer.I want to get a second phone # (imported from my mobile from VIRGIN MOBILE by September end)I already have Public Mobile chip, which is not activated as yet.Please tell me what would be the BEST PROCEDURE? ( Do I...

Virin by Great Neighbour / Super Voisin
  • 255 Views
  • 5 replies
  • 1 Bravos
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