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Forum Posts

Resolved! Group Text not working on new PM account

I switched from Speakout to Public Mobile yesterday and am having trouble receiving group texts. I'm on an iPhone 8 with a $25/monthly plan. After months of coordinating rides on a group text, the group text ability disappeared a few days ago when my...

SharleneQC by Good Citizen / Bon Citoyen
  • 337 Views
  • 30 replies
  • 0 Bravos

Resolved! Purchased Add-on data but not working

I purchased add on data and it shows under the add on tab on my account but I don't have internet on my phone. I did the reboot after the purchase but still isn't working. Thank you.

iliri by Great Neighbour / Super Voisin
  • 467 Views
  • 9 replies
  • 0 Bravos

pre-authorized payment

I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. ...

gordanai by Great Neighbour / Super Voisin
  • 404 Views
  • 5 replies
  • 0 Bravos

reception went weak to no service

It's not my minutes, messages go thru once in a while.I have checked with another phone, it's not that the antenna suddenly went bad.Telus sites seem to report no outages.How do I report a problem in the area of postal code V6R 2R6 ?? Thanks,Alistair

Alistair0 by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

Resolved! Plans

I have an old plan, for which i pay 126 dollars, payable every 3 months. My question is: the 3GB data is that over 3 months ( so 1 GB per month ) or is it 3GB every month?Is there a better plan for a similar price that i should be considering. Thanks...

beechwood by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 0 Bravos

Resolved! Trying to buy new phone for existing account

Hi, I'm having trouble buying a new phone for my existing PM account. Whenever I go to buy the phone I want, I try to login and it tells me my email or password is wrong (even though they really aren't) and I click "forgot password" and it tells me I...

MelodyFerr by Great Neighbour / Super Voisin
  • 650 Views
  • 4 replies
  • 0 Bravos

Again payment hasn't gone through

Had this happen last month thought everything fixed, and again it happens, nothing has changed with my card, will be looking for new provider if this isn't fixed

Patmac by Good Citizen / Bon Citoyen
  • 370 Views
  • 6 replies
  • 0 Bravos

Long time PM CUSTOMER..

Not sure why.. worst text/ data service in 3 years.. in the Belleville/ Kingston corridor.. everything is lagging.. text isn’t working.. maybe it’s too hot outside.. lol.. just a shared observation....not looking for restart your phone/ check this an...

Metal1967 by Town Hero / Héro de la Ville
  • 533 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan set to Renew, data seems to have disappeared

Hello, Last month I changed up my plan and set it to renew at a different one. It was originally a 2Gb+500MB bonus data with auto pay, and I noticed there was an update that had a 2.5GB+500MB bonus data with autopay. I went ahead and initiated that t...

Vandalhart by Good Citizen / Bon Citoyen
  • 369 Views
  • 8 replies
  • 0 Bravos

Resolved! Asus Zenfone 8

Hello, Does anyone know if the Zenfone 8 is compatible? Thanks!

Greg194 by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Resolved! 2GBONUS promo still avalible in my area?

hey guys, im thinking of making the switch to public from lucky. i seen the promo 2GBBONUS on the site and was wondering if it still works and is available in my area before i commit.

scypheroth by Good Citizen / Bon Citoyen
  • 281 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account, and the online chat isn’t helping me. Please help

Mandayodaddy by Great Neighbour / Super Voisin
  • 243 Views
  • 1 replies
  • 0 Bravos

Resolved! Disabling Voicemail

Hello, I am a recently new member of Public Mobile. After a somewhat smooth transition from the previous carrier I noticed there is constantly a voicemail notice. I have never used voicemail in over 10 years and I don't intend on starting now. I have...

Matthew_P by Great Neighbour / Super Voisin
  • 615 Views
  • 8 replies
  • 1 Bravos

Resolved! Add on

I purchased add on of 750 min international calling as i did not use it ( 0 min 0 sec used) can I cancel and request for the refund ??

Shout out!

Hi all. this is a shout-out to moderator Evelyn. She helped me with my us roaming add on(again). As many of you already know it’s an ongoing issue with expiring 10 day purchase and then your plan renewing. Thanks to all involved but I wish p/m would ...

mellondon by Model Citizen / Citoyen Modèle
  • 401 Views
  • 14 replies
  • 3 Bravos

Pixel 3 and data usage

Hi,I'm having a problem with my data. I rarely use any data at all I'm on the $15 plan but I recently went on a trip to Nova Scotia and halfway through my trip I couldn't send MMS anymore. I couldn't download pictures and I couldn't send pictures my ...

carlaspapa by Town Hero / Héro de la Ville
  • 387 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim card ordered and paid for, not received

I ordered a sim card, paid for it, got confirmation email but it never arrived. I cant start a ticket to reach customer service cause I dont have an account and cant create one.

martinvdakker by Great Neighbour / Super Voisin
  • 429 Views
  • 8 replies
  • 0 Bravos

Resolved! Invalid sim

I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7

marywaterman by Good Citizen / Bon Citoyen
  • 315 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Plan Expired - Renew Please

Hello Moderator, My plan says that it has expired. And I would like to renew it please, with my original payment on file to charge. Thanks

tracyybear by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Resolved! New account but no incoming calls/texts, help?

I'm a new customer as of Thursday. I've activated my sim and requested a port of my old number, it seemed like everything was fine but I've found out today that I haven't been receiving any of my calls or texts. Calling from a different phone goes di...

skorrn by Great Neighbour / Super Voisin
  • 508 Views
  • 9 replies
  • 0 Bravos