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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! why was the plan $29/20GB during Christmas not available for existing customer?

Change email address

Hi,I'm trying to change my email address but I'm not getting the code to confirm my identity. Any idea how to resolve this issue?Thanks!

Second eSIM… can’t download app

So I accidentally activated the eSIM to my mom’s phone as I can not download app as I’m out of region and I can not change it on my phone. I then tried to purchase a new eSIM but it does not give a QR code. does anyone have any advise to activate new...

Wife's phone not getting strong signal

I'm getting four out of five bars of 5G service, but my wife who is also with public mobile is only getting one out of five bars of 5G service on her iPhone 15 and she is literally a meter away from me.What can be done to improve her signal strength?

Boxing week subscription $35 plan for 75 GB , 5G, for Canada, USA and the Mexico with unlimited call

Hi @CS_Agent I am not seeing above option in my subscription plan to change as a boxing week special. wha do I need? The plan is for $35 for month for Canada, USA and Mexico with5G speed, 75 GB per month unlimited call and unlimited international tex...

Roaming in countries other than CAN-US-Mexico, can I do text/incoming/outgoing calls to and from Can

I have CAN-US-Mexico plan.While Roaming in countries other than CAN-US-Mexico, can I receive text/incoming calls from Canada? or call back Canada? I have dual SIM phone and Have primary SIM P-Mobile and Secondary SIM with Data or the local country C...

Waiting On CSR Response, Can't Activate

Is there any way to expedite a response? I accidentally ordered a physical SIM instead of an eSIM and it won't be delivered for another 10 days; I would like to get an eSIM either added to the order or cancel the first one and re-do it so I can have ...

Resolved! Complete lost of countries to roam on “ 300 International Long Distance Minutes” add-on

I see there are some countries listed, but the one I’m interested in (South Africa/ +27)-where can one find a complete list or confirmation that it will work?

Sign-in trouble shooting

Hi. I’m posting this from my husbands account. My credit card changed, so I’m needing to update my account to reactivate my phone. I go to sign in, and my username and password are accepted, but 2-factor authentication requires a code. The backup pho...

Porting Number Help

Hi everyone! I am trying to transfer my number from chatr to public mobile. I tried to transfer and it gave me the incorrect ESN/MEID number message. I have contacted customer service but can’t wait until tomorrow because my current plan expires tomo...

Just bought a new e sim

Could not activate it on the new device, please help me

Will there ever be roaming outside US and Mexico?

I really like public mobile but I'm traveling to Europe for a month and I read a horror story about someone who was a customer and lost access to his banking and other vital services because he couldn't get authentication text messages oversees for 2...

Data usage not getting updated

It has since being a month, but on the main page of the app, my data usage still shows last updated date from 1 month ago. Is there a setting I need to do to get it updated?

I want to send audio messages on MMS

How do I do it? When I click on the voice record icon for messaging, it says, "Cannot send audio messages at this time"

@links to members

Had my phone number ported out a few days ago. Need to port back to public mobile and reactivate my account.

Unable to activate eSIM

I ported my number from Koodo to PM. iPhone had an eSIM (Koodo). On Koodo account I see my number is gone, means transfered, so no problem here. But probably I did a misstake by deleting eSIM with Koodo information. When I trying to add eSIM from int...

Calls breaking up since getting new phone, same provider and apartment

Okay so I had a Google pixel 4a for like 3 years. Moved into a garden suite in a very populated area of Vancouver like 2 years ago. I was surprised that I didn't have any issues with service on the phone like I've heard people do in basements. In fac...

Phone is not esim compatible

Opened account. It showed that my phone was esim compatible and now it says the phone is not compatible

Two tickets submitted with no email confirmation or response

I understand PM agents are busy with the influx the new account recently added.\I've recently sent in two tickets to change a plan that I'm not able to do on my end. Sadly I don't have confirmation of the ticket numbers as I haven't been emailed them...

Can't receive Skype calls

Hi, I can't receive Skype calls I was able to in the past but after plan change I can't pls help

Multiple payments being pulled on my VISA by Public Mobile

Hi everyone, I have been a PublicMobile user for a few years and have a few accounts. I got notified by VISA that multiple charges were being made by PublicMobile. I went back to November and also noticed an extra charge. Does anyone know how to conn...

Resolved! I am really confused what to do next?

So I just changed from bell to public and I got the message for transfer mobile number where I replied back with “YES” to that message as instructed but now what do I have to wait 5 hours or do I have to change the primary or secondary label from my ...

How long is it going to take to port my number from Koodo?

Of course, the provider I had before is the one specific one (Koodo) that needs customer support to port the number... I made a ticket, waiting for a response after 24hours now but my Koodo plan runs out on the 8th..., am I going to be without my num...

Call cannot be completed--- Error 8B1

My wife and I are waiting for very important calls. We both have iPhones. We both have Public Mobile. Sometimes we receive missed calls, and we want to call that number, or we want to call. But we get the message "Call cannot be completed Error 8B1"S...

My number didn’t transfer over.

So I requested a Number transfer from my previous provider and I just got a text message saying “Hey, it's Public Mobile. To successfully complete your number transfer request, please restart your phone. Welcome to Public Mobile and thank you for joi...

New subscriber

Hey My husband switched just last monthwe are out of country but I want to take advantage of the special ending January 6 - two questions 1. When you sign up and get an eSIM do you take out your old SIM card from the other provider? Also I understa...

Subscription Not Activated

Hi, how do I redo the activation process? I put IMEI number instead of account number and it's stucked here. I called Koodos the agent said the request for transferring my number was canceled and need the request again. I talked to the Public Mobi...

Phone calls take a long time to connect

My wife and I both switched to Public Mobile about a month ago. As soon as we switched, we have both experienced issues with phone calls, both being made and received. Sometimes when the phone is answered, it works fine, but usually there is a delay ...

Porting number from Rogers while on a group plan

Hello! I know of someone that is looking into opening a public mobile account. She is currently on a group plan on Rogers with her family members. Will there be any issues with porting her number since she is on a group plan? Are there any specific i...

Resolved! Ticket number update

I produced a ticket number for my with wife as she is trying to join public mobile. The ticket number is xxxxxxxxxxxxx. It was issued to us on December 31 2024. She had placed an order for a SIM card on November 12. Please provided an update rega...

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