Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have one account with two phone numbers. It was set like that by Public Mobile many years ago. The second phone number is called alternet phone number. I need to separate this account into two independent from each other accfounts. How can I do it?...
I have set up my account in the app, picked my plan and received my Sim card. When I try to log into my account using verification code, I get sent back to log in. Anyone have a solution to this? Am trying to transfer number and complete setup.
Help! I’m trying to troubleshoot my number transfer and the form I have to fill out to create my ticket is giving me a non-descript error. How can I get in touch with someone for help!
Hi there, My dad passed away in May. My mom still has a public mobile account, but she has no clue what email the account is under. When I log in under the email my dad used (both should have been under same email) nothing shows in "my account". My m...
I just switched to Public from Bell. I never got a text message from Bell to confirm that my number was switched to Public. At the top of my phone it shows Bell and Public. How do I get rid of the Bell?
I installed iOS 26 about 10 days ago. iMessages and FaceTime don't work. Call screen also does not work. I see a few posts here that it's a PM issue. I troubleshooted with Apple for 3 hours. Apple said both could be PM. I wrote early yesterday am, a...
In my account profile it has a different sim and phone number. I've tried to change it back to the old phone number but it didn't work. I tried selecting a new number but that didm't work either. What should I do, my phone cannot receive or make cal...
I am trying to change my email in my profile. I cant seem to log into anything but community. The address they have on file is completely disconnected so I cannot receive emails from them or log in. I do not know how to contact them to have them chan...
I've transfered from videotron Galaxy s23 with a SIM card to PM with a Pixel 7 with eSIM.I went through the process, the system transfert everything and I've waited 48h.I can call with the Pixel, but all the incoming calls are sent only to the S23.Re...
can we still do this today, it's september 2025. i can download app on my sister's new Iphone, then use the good old fashioned website on my desktop computer to get my phone going with this plan? it's costing me $20 a month, and right now i'm in the ...
yesterday I switched to Public Mobile from 711 Speakout by porting my number. outgoing calls work but I cannot receive incoming calls - they go directly to voicemail.
FOR THE LAST 6 MONTHS THE SIGNAL FOR VOICE CALLS CUTS OUT AFTER A SHORT MOMENT AND TOTALLY DISCONNECTS IF IT EVEN CONNECTS AT ALL. I AM TOTALLY UNABLE TO HAVE ANY CONVERSATIONS WITH ANYONE AND THE RING IS SPORADIC BUT WHEN I CHECK I CAN HA 2 OR 3 VMA...
