Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why isn't there anything from PM about account access and app not working?Can't call *611, can't login to app, can't see my account on the web after logging in. Anyone else having this problem? Best part is my service is also down due to needing to m...
Trying to view my current subscription to update it/add extra data, as I'm switching internet and was unable to get an install date until the 5th. So I'm having to access the site via my phone. But I can't view my subscription to change it. All it wi...
When I open the app it stays on a black screen. When I go to the website, I enter my credentials, get the 2fa notification enter it and get met with the landing page, showing me new promotions --- when I click my account it asks me to sign in, when I...
When clicking to sign in I'm just redirected to the public mobile homepage, is anyone else having this issue?
Hello Public Mobile team,I’m currently unable to complete my eSIM activation. The app shows “Maintenance Mode”, and my iPhone only displays SOS with no Public Mobile plan showing under Cellular settings.I have already transferred my number and approv...
I changed my number in the app now nothing works its been days waiting for my ticket to be responded to.
They are sending the security codes to a phone number that does not exist, How do I correct it?
I recently went from a pixel 6 to Pixel 9 proI can receive RCS chats in messenger but I cannot send them I have rebooted Cleared cache and data, turned off and on.It says I am connected in the settingsHelllllp!
Hi I am public mobile subscriber. I had eSIM for my old phone but for new phone I bought again eSIM today. Could you please give me credit for $5+tax?
My phone doesn't ring or show whenever someone calls me, everything immediately goes to voicemail. I send calls just fine. I can send and receive texts normally, and no data issues. This happened so suddenly, and I've been with public mobile for many...
I can’t get the code for my daughters eversafe login because it’s sending the code to her brand new number that does not accept texts yet. I cannot finish setting up her phone. I want to talk to a person. Is there a phone number?????
My phone number is not working. I have a subscription and everything was working correctly but know there is an issue. When I login to mobile app I don't see the usual interface, instead I see a menu of support. So, I even can't check the subscriptio...
Hi,I switched to public mobile 2 days ago from chatr and it said I would get a confirmation from the old carrier confirming the port. I never got it but my number was able to make calls, however I was unable to receive or send texts (even though my s...
I bought a new sim card and changed in my account but it didn't work for one day.
Please fixYou buy new phone, you go to PM website to buy a new eSIM because PM says you can buy a new eSIM to use on new phone. The website has the eSIM purchase option (below) but it directs you to their app to buy. Then once on the app there is onl...
I plan on moving to Canada within the next 2 years. What I'm looking for to do is gain a foothold and start making progress on that endeavor. Downloading apps on the Canadian side using the phone number as a point of contact when it comes to job plac...
hi, i got email on july 26 stating my account will be deactivated in 5 days ( July 31). i tried to reactivate today (july 30) but it seems my account already deactivated. help please!
Yesterday, ported my number from Bell to PB, and I have an issue - Phone not receiving incoming calls and texts!
I changed the phone number using the public mobile app. 1. when I text that number (it’s my child’s phone) I get replies back from the old number. 2. When I go to login to the account public mobile was sending verifications to the old number. it’s be...
I can’t receive my 6 digit eversafe ID code. When I select resend code I still receive nothing nor am I able to select to send the code to my email address. Please help
I wanted to cancel my subscription today but it renewed before I could cancel - can I get a refund ? Thank-you
Currently, I can't seem to update my payment info. Is there a way to update it?
My credit card payment will not go though and I cannot use this phone.checked credit card website, no issues there.cannot change my credit card since I have a US zip code.
Does anyone know the best # for a real living, breathing human customer service call centre? I am having zero luck with the chat bot and creating tickets through my profile. Thanks!
Hi,I have a question for the community:Is it normal for an CS agent to ask for my friend's (who referred me) full name and phone number when asking for my $25 bonus referral credit?I already supplied the referral code and the last 4 digits of their p...
Hey there,I was traveling in USA and got 3 gb data for 30 CAD. The connection was laggy and I paid twice, and got 2 add-ons. Can I get the refund for one of them?
i just signed up for public mobile, i went through all the steps and when i got to the part about changing my phone number i followed the instructions as stated on online and did just that, now im trying to finish my set up and its trying to send a v...
@CS agent,I bought add ons on my account to call international long distance but still I can't call. Please help and thank you.elma
Why is my data not working anymore, but calling and texting work fine. Tried everything to try to get my data going so that I'm not being ripped off, but nothing has worked.
