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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to access My Account due to dead email

Hello there,I've been using Public Mobile for a few years now.Recently I tried to login to my account but to no avail, because my email associated with it has ceased to exist. It was a college email, so after my graduation they wrote it off. I should...

Call connection

Okay, so this is going to sound bizarre but hear me out… I have a US-Canada plan and have for years and up until recently have had no issues. In the last year though, the connection when my family calls has been, well, weird. Sometimes when my US fam...

I can choose the phone number I want

choose the phone number I want

I can choose the phone number I want

Resolved! eSIM

Hi, I just subscribed a plan, and purchased a SIM card. However, I need the SIM card by this Thursday and I am not able to get it. Can I switch to eSIM without a physical SIM card?

Long distance

I changed my plan so that I could call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

Payment

My credit card info was not up to date when payment was due. Without any warning my service was stopped? Can they not send a reminder before stopping service. Not acceptable.

How do I find the call log and text log of all incoming and outgoing

How can I find all the text and call logs that have been made in the past 30days

Stolen number

Please cancel my number it’s been stoke. Out of my account

calls

hi new activation everything works well however i can not make a call as this part does not work and my signal bars at the top only show half of full with only the top half bottom half not filled in

Resolved! voicemail password reset

Hi. Tried to reset voicemail password, initiated reset, the promised temporary voicemail password was not received, now can't access voicemail. Any suggestions how to fix?thanks.

Porting my number

Does this mean my number is ported to my public mobile account now?

Resolved! Not ringing and cutting off callers

Good day community,Moto 5 play. I have had the phone on but instead of calls ringing they go to messages. Also, someone called twice and said they were cut off.Thank you. Todd

Phone calls

Why are my calls not going through

SIM card

I am still waiting for my SIM card. It was going to arrive on Monday but did not! I know Canada Post is on strike but it has been 3 weeks that I ordered a SIM card and I need it. Tell me please when it arrives!

No service - Plan didn't renew

Anyone else having problems with their plan payments not auto-renewing, and then waking up to phone service being cut off?Is this a new Public Mobile feature?

any black friday deals yet? looking for low data usage aournd 5/6G?on $15 plan now, dont want to

increase too much on Bills, due to losing all the rewards. thanks

Data being used FAST

I have two separate accounts with public mobile. In the last two months my primary device has run through all 5 GB of data in about 10 days. Ive been with public mobile for around 8-10 years and NEVER run through all my data. My job hasnt changed, I ...

Shipping

Can we get Sim cards shipped with a different carrier other than Canada post as they are on strike.

I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore

I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore?

"Not registered to a network" - text/calls/data bot working

Hi all,As the title says every time I try to make a call or text someone I get a message saying I am not registered to a network.I have a Samsung Galaxy S20 and my account is up to date. No issues before this.I've tried rebooting, turning VoLTE off a...

Voicemail Message

Is there a way to save the personal voicemail message on an account? Not the messages left but the recording prompt for people calling.

Cant see any myaccount information

I've logged in through my account and entered in the email pin but after it just takes me to the front page of public and whenever i click on "my account" it just brings me to the same front page.

dialing to & from the USA

1-when calling USA from Canada, must I dial “1” first? May I assume that there is NO TOLL charge when doing so?2-When someone in the USA calls my PM phone number, must they dial “1” first? May I likewise assume that they and I will have NO Toll cha...

Resolved! can't login

cant login, keep looping back. What to do

Service transfer problems

Just switched to public mobile from virgin. I cannot send or recieve text messages. I can receive calls

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to access My Account due to dead email

Call connection

I can choose the phone number I want

choose the phone number I want

Resolved! eSIM

Long distance

Payment

How do I find the call log and text log of all incoming and outgoing

Stolen number

calls

Resolved! voicemail password reset

Porting my number

Resolved! Not ringing and cutting off callers

Phone calls

SIM card

No service - Plan didn't renew

any black friday deals yet? looking for low data usage aournd 5/6G?on $15 plan now, dont want to

Data being used FAST

Shipping

I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore

"Not registered to a network" - text/calls/data bot working

Voicemail Message

Cant see any myaccount information

dialing to & from the USA

I haven't received my physical SIM yet

I need to talk to some agent urgently

how to change plan

Unable to port number to PM

Resolved! can't login

Service transfer problems

Port out to koodo while using iPhone that accepts ...

Cannot get eSIM – app forces SIM card, website red...

no network service

how can I refer a friend

SIM issue