Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2181 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30283 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42050 Views
  • 185 replies
  • 29 Bravos

Old Public Mobile SIM Card

Hi, I have a Public Mobile SIM card that I haven't used for a while. I was wondering if I could use it again instead of getting a new one and still have my old prepaid plan? Thanks.

christiana by Good Citizen / Bon Citoyen
  • 1465 Views
  • 5 replies
  • 0 Bravos

Community Survey - Public Lab

When you give us feedback, Public Mobile gets better! That’s why today we’re looking to understand what the Public Lab means to YOU. We want you to be part of defining our brands’ mobile strategy – helping us to figure out what we should do and how w...

Jeremy_M by Retraité / Retired
  • 5518 Views
  • 24 replies
  • 2 Bravos

Resolved! "No service"

today, it's suddenly "no service" and I don't know what happend. I used public mobile since 2014.I have tried to reset my phone many times but it seems not working.

thinhho0402 by Good Citizen / Bon Citoyen
  • 1946 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service on iPhone

Hello, I have a iPhone 4S with "$25 Canada-wide Talk + Text" plan. Last Monday, I got an update from the carrier which I "has to accept". Now my phone has been showing "NO service" since last Monday.  I have sent 2 emails to customer service with NO ...

batman72 by Great Neighbour / Super Voisin
  • 2236 Views
  • 5 replies
  • 0 Bravos

i like public mobile

their network is great and connection is awesome, except the price has jumped $10 more from last year

minhdinh by Great Neighbour / Super Voisin
  • 2446 Views
  • 4 replies
  • 0 Bravos

Resolved! I have a blackberry 8310 unlocked but I only get sos and no signal

The Blackberry is unlocked,ID: shows the SIM numberSIM: disabledNetwork: disablednetwork subset: disabledService provider: disabledCorporate: disabled it is a rogers BB, and the mobile network still appears as Rogers, is there something else I have t...

eliesalame by Great Neighbour / Super Voisin
  • 2344 Views
  • 5 replies
  • 0 Bravos

confused customer

Can someone help me or point in the right direction. I am a public mobile customer for 3 to 4 years and I have not been able to put any money on phone for a couple of months. Now I am trying to put money on my phone and my number is gone and I have a...

nani by Great Neighbour / Super Voisin
  • 990 Views
  • 2 replies
  • 0 Bravos

Community Boards

Hi Community Members, Casey here!   I have a quick question for all of you: do you use the community boards when you're searching for a topic?   If you do, which boards do you use? And if not, how do you search for topics? I'm very intersted in knowi...

Casey_G by Retraité / Retired
  • 1071 Views
  • 1 replies
  • 0 Bravos

Resolved! I lost my phone and ordered a replacement sim card ...

apr  12 - asked for replacement sim cardapr  13 - PM acknowlegement email replyapr  23 - where is the sim card?apr  23 - PM wait 3 - 7 days email replymay  4 - where is the sim card?may  4 - PM  should be received this week email replymay 13 - where ...

sunshine24 by Good Citizen / Bon Citoyen
  • 1339 Views
  • 3 replies
  • 0 Bravos

Resolved! Combine Accounts?

Ok new question for the group Scenario is this:I now have 1 grandfather plan from 2 years ago + 1 brand new plan activated tonight It created a second account at time of activation though...Is there a way to combine accounts? (eg I want to see my exi...

kav2001c by Mayor / Maire
  • 2370 Views
  • 5 replies
  • 3 Bravos

texts won't send

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??

omnivor by Great Neighbour / Super Voisin
  • 1090 Views
  • 3 replies
  • 0 Bravos

Resolved! I bought a moto E in Montreal, Canada and then unfortunately had to move to Mexico. What now?

Hey Community, so I bought a moto E in Montreal, Canada and then had to move to Mexico and I want to be able to use the same phone here, but with a different service. I already paid the whole device balance, and the people here told me to contact Pub...

Luxor28 by Great Neighbour / Super Voisin
  • 1693 Views
  • 4 replies
  • 0 Bravos

my acount

Pls I can't see my account, because I forget my username and I need change my credit card and my email and I need more internet and another telephone. Pls

araceli40 by Great Neighbour / Super Voisin
  • 1041 Views
  • 3 replies
  • 0 Bravos

HTC Desire 510 compatible avec Public mobile?

http://www.bestbuy.ca/fr-ca/product/htc-telephone-intelligent-htc-desire-510-offert-par-telus-noir-prepaye-desire-510/10326000.aspx?path=8dbff2837baa3bf1bc9f5b2ba71dc048fr02Will this phone be compatible with the Public Mobile / Telus / Koodo / whatev...

chapeau by Great Neighbour / Super Voisin
  • 1429 Views
  • 3 replies
  • 0 Bravos

Microphone not working on a Samsung Galaxy Ace 2. Help?

Hi,I have a Samsung Galaxy Ace 2 and have  been having issues making/receiving phone calls lately. According to people I've tried calling my voice is broken up and there is a lot of white noise. How can I get my phone looked at to see if it is a prob...

dbucek by Great Neighbour / Super Voisin
  • 894 Views
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.