Account was suspended and my new plan didn't come into effect upon my plan renewal date of today 0_o

[Sigma959]

Hello to everyone who is having this similar issue and to support.

My original plan was and is still unchanged:

90-day pass

$120 per 90 Days

• - 4GB Data
• - Unlimited Provincial Talk
• - Unlimited Canada-wide Text
• - 3 Choices (Grandfathered)

The plan I had configured to change and take effect from today was:

90-day pass

$111 per 90 Days

• This plan includes: -
• - Unlimited Provincial Talk
• - Unlimited International Text
• - 3GB Data
• - 3 Choices

I also had a message relaying that I had insufficient funds even though the new plan was a lesser value.

Please help!!!

[Mary_M]

Good morning @Sigma959

I'm sorry to hear that your new plan did not renew as requested.

I'll make sure to look into this and make it right, you're in good hands ! Can you please private message me your phone number ? I will reply shortly.

Thanks!

Mary

[TroyDaBes]

Like @stonechucker said, you will need a help from community's staff. They will help tomorrow when they logged on.

[stonechucker]

Hello @Sigma959

@I think this looks like the same problem a lot of other members are experiencing right now, changing from one plan to another.

im tagging @Mary_M, @Shazia_K and @Saray_O to let them know you need assistance.