Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
4G is somewhat vague, but it refers to fourth generation wireless data speeds faster than 3G, which in turn is faster than 2G. ... LTE or Long Term Evolution is the 4G wireless data format currently favored by most wireless carriers. in short: 4G is...
I have installed LTE discovery app on my OnePlus One and it shows average signal strength on band 4 as -115.0 dBm. I don't understand if it's a fair or good strength. Also, average LTE speed shows as 18.9 Mbps DL and 3.8 Mbps UL. Is it a good speed?A...
Hi i have a quick question not sure if anyone can answer it, my port from wind mobile over to public mobile finally worked today. However, when i try logging into my wind account it still works, do I have to call them to cancel my old account?
Hello, I'm coming from Koodo mobile. I created an account using a different email and chose the "choose new number" option, as attempting to transfer my koodo number kept giving me an error along the lines of "invalid number." After I searched some...
I just activated and everything works good, but I don't have LTE under preferred network type. I only see 2, 3 & 4g. I followed the son setting from knowledge page. I had LTE on the phone with other provider.Most of the I see 4G beside the signal bar...
Hello, I was trying to activate my sim card today and when I got to the final summary screen it showed that my account was created and ready to go but beside it a red text saying there was an error in activation and that I should see help in the Comm...
So i ported over today but im still waiting for my number to entirely be port over since it was partially ported earlier. If i havent received an sms about successfuly porting can i still get people to use my number as a referral?
Hi All, Does anyone know if PM has a way to issue statements (like regular bills)? I know I can browse through my payment history, but I can't recall that I can download statements.Please advise. Kind Regards,Beehjae
I cant login to my account, its been like this since last month and I though that it was just the website down and if I gave it some time it would fix itself. But I got a new credit card and I want to use it for my autopay. I know I can just go buy v...
Hello,I just activated my SIM card and it looks like 4G is the best I'm getting. However my phone (ZTE Axon 7) supports LTE cat6: LTELTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 20(800), 25(1900), 26(8...
I'm a Rogers customer switching to PM. I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmo...
Hi everyone, I recently got my phone to work with Public Mobile. After some back and forth and some restarting. My phone number is now ported over and I can make/receive calls and texts. The one thing that is still missing is data. I see under self-...
I bought a SIM and try to activate the SIM online, but there's an "Alternate Phone Number Regex Help" issue kept showing up. Can someone help me with this issue? P.S. If I'm switching my phone from WIND to Public Moblie, do I have to contact WIND fi...
Hi,I realize it is frustrating when you are experiencing an issue.. especially if it has been several or more hours since first reporting it. However....... if you follow these steps, I think you'll get better and faster answers:1) Be very clear wh...
Ported my phone # from Wind over to PM yestarday. Phone calls, texts and data all working as expected within 30 minutes of port. My call forwarding settings were carried over from Wind when Busy/Unanswered/Unreachable. I am not able to turn them off ...
This is my second post about this, since 12:00 pm yesterday afternoon my Telus iPhone 6 started saying no service. There is nothing wrong with my sim tried it in my other phone and it worked fine. It was also working perfectly on my iPhone until then...
Hi PM Family, I am new to PM. I choosed 90 days+ Canada Wide+ 3 GB data+ Text. 1. Just in case, If I like to change the current plan. What is the procedure?2. If I am porting OUT, Do I get refund of my available Balance.3. Can I port out after 90 da...
I always read about $120/90 day plan. Signing up, I saw there was Tax/HST charged, but not 100% if it just showed and just actually get charged. Is the amount $120 flat (and for future, minus the rewards), or do we pay tax as well?
I just went through the process of setting up my account and I selected to port my number over from rogers. After the last page it said that there was an error and I could not continue so I had to click finish. I checked my banking and I got charged ...
Just curious, I have signed up for the $40/4GB plan as many of you have. Wondering if I cancel before the 120 days are up, will I receive a refund of the pro-rated amount? Or will I get zero due to it being a prepaid service?Thanks
When I went to sign up for Public Mobile, I got an Account Activation Failed on the summary page when it finished processing. I got a confirmation email saying that my account was active as well, but I wasn't able to access My Account using my email ...
Hi , how can i get a new sim card ?
I just recently ported my number over from Bell and everything went well, I could call people from my public mobile sim but i cannot receive any calls. It goes straight to voicemail for people calling me. Help!
Hi,I just ported from Fido to PM yesterday! In London, ON I get great 4G service; however, pretty much as soon as I leave city limits, I have no service at all -- no data, voice or SMS.Any suggestions? Thanks!
Hi guy'sI can't seems to account for the pass two daysThe errors show up as a generic errors, with a opps..??? Please help,Thanks
how can i change to new plan (12G for 3 month). The due date of my plan is NOV 24 and new plan promo offer is end of NOV 20. in my accunt i need wait until my next renewal date, but the promo will be closed. so my question is how can i chaneg to...
New Account Set Up, Cant port number from Koodo. I have set up a new account from PM and was assigned a temporary number. when I try to port in my active Koodo prepaid number there is an error message. " We are experiencing difficulties in processing...
[Keywords: Can't make calls, SMS working, Voice not working] Just a quick warning to others. I couldn't figure it out at first but incoming and outgoing calls would fail immediately on my PM phone. Text messaging and data still worked like a charm....
THANKS
I recieved my sim card lastnight and went about creating an account, ported my number and set up my plan. I recieved a garbled error on the account confirmation page after finalizing the account, but the everything below the error looked like my acco...
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