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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2910 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30905 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42782 Views
  • 182 replies
  • 30 Bravos

Resolved! 90 Day Plan Savings

I rummaged around and came up with this spreadsheet given the following notes: a) it makes no difference to your savings if you pick Canada Wide vs Provincial, nor Canada Wide vs International texting,b) 1 GB data user opts for 4 GB on 90 day,c) mult...

Luddite by Oracle
  • 3210 Views
  • 13 replies
  • 2 Bravos

Moto E deal

Deal right now at Best Buy: Moto E$129.99Save $20Sale ends: August 20, 2015TELUS Motorola Moto E Prepaid Cell Phone Apparently online and in stores until Aug 20.

Luddite by Oracle
  • 2396 Views
  • 8 replies
  • 2 Bravos

Error: Cannot make a payment to my account.

I cannot make a payment to my account since yesterday. I also tried to delete my credit card and add the same, but still. The error message is the following: Unable to process this transaction.Sorry, we are unable to verify your credit card informati...

debugo by Great Neighbour / Super Voisin
  • 1715 Views
  • 9 replies
  • 0 Bravos

Re: How to reset 4 digit PIN number?

ATTN:    To All Public Mobile Customers, New or Former-PM Clients   If you are wanting to order a Tri-Sim Public Mobile card, please be advised that at this time, Public Mobile is in Beta phase, And NOT YET officially open to the Gen-Pop.   If you cl...

makkahn28 by Mayor / Maire
  • 939 Views
  • 3 replies
  • 0 Bravos

Technolgy

will the simcard that I have with publicmobile phone work in a samsung galaxy phone?

sriskanda by Great Neighbour / Super Voisin
  • 970 Views
  • 3 replies
  • 0 Bravos

Consequences of the new system and compensations

If I broke/lost my SIM card, and then ask for a new one, in the pre-self-serve system days, I could go to a Public Mobile store and  be back online within hours, thus experiencing minimal interruption in the service I am subscribed too. The small del...

BuzzBee by Good Citizen / Bon Citoyen
  • 1888 Views
  • 7 replies
  • 3 Bravos

What short codes are supported by Public Mobile?

Below is the list of short codes that are ready to be used on the Public Mobile network. You can get anything from weather updates to banking alerts and promotional offers.   If you are looking for a specific short code, simply click on the sheet bel...

Mansi_G by Retraité / Retired
  • 24283 Views
  • 40 replies
  • 10 Bravos

How are Rewards applied to your account?

The application of Rewards to your account is tied to your payment due date. Based on the Rewards you have earned in your previous plan cycle, up to four separate credits (one credit/Reward type) will be applied to your account several hours before y...

Mansi_G by Retraité / Retired
  • 1736 Views
  • 1 replies
  • 2 Bravos

How many Rewards can you earn?

At most, you can earn up to your current plan value in Rewards to reduce your payment to $0.   Once you reach the value of your total plan cost, you will not be able to receive any further Rewards and you will not be able to accumulate Rewards that c...

Mansi_G by Retraité / Retired
  • 2664 Views
  • 5 replies
  • 1 Bravos

What is AutoPay?

AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card.   With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...

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Mansi_G by Retraité / Retired
  • 15211 Views
  • 57 replies
  • 11 Bravos

How plans work at Public Mobile?

At Public Mobile, the choice is yours. You set the terms and build your own plan, so you only pay for the services you want, for however long you want them.   There are three (3) plan length options to choose from; 10, 30 or 90 days.The day pass is j...

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Mansi_G by Retraité / Retired
  • 20748 Views
  • 71 replies
  • 14 Bravos

Good morning, PM Reps

HI. GoodMorning @Jeremy_M, @Mansi_G, @Caroline_B, @Val_T, @Casey_G, @Moid_I, @Christopher_T and all PM Reps, to a Beautiful SunnyMorning 

makkahn28 by Mayor / Maire
  • 860 Views
  • 3 replies
  • 0 Bravos

What happens if I miss a payment?

If you miss your payment due date, your account will be suspended for 90 days. During this 90-day period, you can make a payment anytime to resume your service before your account is completely deactivated. Your payment cycle will restart once your p...

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Mansi_G by Retraité / Retired
  • 2884 Views
  • 3 replies
  • 3 Bravos

Does my data carry over after 30 days with a 90-day plan?

Think about it like this; your data is available for the duration of your plan cycle (10/30/90 days). If you purchase a 4GB Data option on a 90-day plan, you will have 90 days to use it. If you’re on a 30-day plan, your data will only last for 30 day...

Mansi_G by Retraité / Retired
  • 25938 Views
  • 100 replies
  • 29 Bravos

How do I change the email address associated with my Community profile?

If you need to change the email address that you originally signed up with on the Community, just follow these steps:   Sign into your account 2. Click on “My Settings”          3. Enter a new email and hit “Save”                4. Make sure to verif...

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Mansi_G by Retraité / Retired
  • 2831 Views
  • 2 replies
  • 2 Bravos

locked phone

I cannot use another simcard on my phone(Samsung) which I bought from public mobile before. After 90 days being out of canada and requesting public mobile to hold my account for 90 days, I came back to canada right 2 days after that deadline and publ...

elikavi by Great Neighbour / Super Voisin
  • 1631 Views
  • 12 replies
  • 0 Bravos

If Handset is Lost/ or Stolen?

If you have LOST your HANDSET, OR, your HANDSET was STOLEN, LOG INTO YOUR SELF-SERVE, Then click the Plans and Add-ons toggle, then look for the LOST/STOLEN Phone Toggle, and follow instructions to SUSPEND your ACCOUNT to PREVENT others from USING yo...

makkahn28 by Mayor / Maire
  • 1159 Views
  • 4 replies
  • 1 Bravos

The ways to PAY for your Services

After Jan 27 2015, All NEW Public Mobile Clients Have NO access to a Call Center BUT, you can still pay for your Services, Here's HOW: If you have a Credit Card/ Visa/MC Debit Registered in your Public Mobile Self-Serve Account, you can use the Autom...

makkahn28 by Mayor / Maire
  • 914 Views
  • 3 replies
  • 0 Bravos

Why is my payment amount estimated?

You can access your online Self Serve account any time to find out when your next payment is due, and how much the estimated charge will be.   This charge is estimated because your earned Rewards will not be applied to your account until your payment...

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Mansi_G by Retraité / Retired
  • 1226 Views
  • 3 replies
  • 0 Bravos

Good morning, PM Reps

Good Morning, @Caroline_B, @David_J, @Jeremy_M, @Casey_G, @Val_T, @Mansi_G, and All PM Staff

makkahn28 by Mayor / Maire
  • 1473 Views
  • 8 replies
  • 1 Bravos

google claims there are pm stores in montreal open @10

i googled pm and a bunch showed in montreal most showed permently closed but 3 or 4 didnt.  this one for instance Public MobileCell Phone Store Address: 180 25ave, Saint-Eustache, QC J7P 2V2Phone:(438) 875-1023Hours: Open today · 10:00 am – 6:00 pm i...

hunnybunny by Model Citizen / Citoyen Modèle
  • 1822 Views
  • 9 replies
  • 0 Bravos

Alcatel Idol 3 Phone

HI. I need to know, How Good, Reliable is the Alcatel Idol 3 Phone. If Handset is An excellent Candidate, I shall Upgrade from Moto G (1st Gen) in Sept. Compared to Moto G (3rd Gen) LTE, Is Alcatel a Better Choice? Specs are In Alcatel's Favor, BUT, ...

makkahn28 by Mayor / Maire
  • 3095 Views
  • 28 replies
  • 0 Bravos
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