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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Adding Data to Plan Mid-cycle

I just got a new phone that shoud actually be able to use data (finally)! I'd like to add data to my plan. I know I can do add-ons, but my cycle just started and I'm on a 90-day plan (I don't pay again until mid-April). Is there a way to update my pl...

Data has stopped working on my phone

Hi My phone's data has not been working since the start of the year. What can I do to fix this? Everything was working fine and then I went on a business trip out of town where I swapped the sim card and when I came back and popped the card back in m...

Lost phone

My daughter lost her phone today and i can't access it's location after 8am. I can't connect to it through device manager. What are my next steps to go through with Public Mobile? Thanks

Not in service

My brother trying to call me from Australia but he received a message that my number not in service

HI, ineed help. I cannot log in to my account. I enter the password which I used for the registratio

But it doesn't work. What's wrong?

Payment but no service?

My credit card got scammed and I forgot to upgrade the new credit card info. Fast forward I have the required amount in my account sitting for current 90 day cycle and an additional amount for the next 90 day cycle. Yet I have no service it’s been mo...

Paid for add on didn't apply

I just paid for a US roaming add on for my wife who is in the US.The add on was $20 for talk text and 250mb data. My credit card was authorized yet she did not recieved the add on.I had to go back in for the second time, add funds again, and this tim...

Resolved! Can anyone explain to me why 7-11 sells Public top up cards that don't have barcodes?

Hi there, So basically my local 7-11 now sells PM top up cards but I've tried to buy them a few times so far with no luck. There's no bar codes on the vouchers themselves so the cashier always has no idea what to do. Would buy them if I could!

Contract buyout from another provider

If I'm currently with another provider on contract, do you or can you offer to buyout our contract if we want to switch?

Resolved! Balance Transfers???

Weird response today; I had a Mod offer me to do a balance transfer between accounts (I thought was not even possible?)They misread my request so could be a mistake but does Public now allow transfer funds again?

Evvvverytime its 3mos renewal period, I have to make a post like this :-/

Hello Public Mobile moderators... Made my payment, balance due - $0, Available funds = $195, can't make phone calls or send texts or use data. This seems to happen every 3 months when i renew. "your plan doesn't have long distance" is the automated...

Moving to another Province

Hi I live now in NS but may move to NB soon. Can I keep my account with PM? If so, any charge for the move? Any change in the service quality? My plan is the 4+2gb.Thanks in advance for help!

New to PM

I just signed up with PM yesterday, which was when I installed my SIM Card. I have two concerns: I signed up because of the promo PM is doing - $50 for 6 GB, Talk, and Text. - Once registering in the process, I was not given the option to choose that...

$60 5 gig plan wasnt available at checkout?

Hi there! I'm just getting started with public mobile today, I got the sim card activated, and on the choose your plan page, the largest plan available was the $45 2 gig plan. What gives? I signed up for a month of it, but I'd like the $60 dollar 5 g...

Resolved! Phone sends and receives texts but not calls.

I recently activated a call and text plan on my Motorola E4. I can send and receive texts just fine, but I cannot send or receive calls. When I attempt to call out the call immediately fails and I get a "No SIM or SIM error" message. When someone tr...

Issues With My Data Plan.

Recently, I had a credit card issue, I switched card numbers and the auto-pay feature had turned off. After I made the payment and renewed the credit card imformation, I found that I can't use the data anymore! what is the problem?

Resolved! Re: Not receiving text messages after US Roaming expires

Received a message from Public Mobile letting me know that I have used up 95 of my US data and now I am not receiving any more text. I am back in Canada.

Resolved! Updating Email address on account

hello, My wife's email account has recently been disabled and changed. She has not had to access her public mobile account login for a while and does not remember the password. How can she change her email associated with the account if she cannot e...

TOOK WRONG PLAN

IM NEW HERE JUST REGISTERD MY SIM CARD AND PUT TOGETHER MY OWN PLAN OF 60 DOLLARS A MONTH AND THOUGHT PHONE CALLING AND TEXTING WAS INCLUDED BUT ITS NOT SO I CANT USE MY PHONE TRY TO CHANGE MY PLAN BUT THEY WANT ME TO PAY FOR THAT NEW PLAN INSTED OF ...

No Internet for two week

No Internet for two weeks, tried to switch same cell phone 1Phone 5. Nothing changed. APN seems to be good. If it not solve in two days I have to change provider.

Transferring my account to new sim

How do i transfer my number and account to new sim card im extremely frustrated that I can't just call someone and give the phone number d sim number and transfer it

Resolved! Data Witness app restarts 90-days cycle one day earlier?

Has anyone else experienced this? For me, It restarts on the day 89.As a starting day I always indicate the day of payment from "payment history", which is de-facto the first day when PM data renews. Weird thing, it seems to occur not always , but ...

Resolved! No incoming SMS, Moto G5, $120/3mo plan

I've switched from an iPhone to a Motorola G5 and have issues with SMS delivery to my phone. Multiple on-line services that send me SMSes do not work, I asked a friend with a Wind Mobile account to send me a text and I did not get it.I can get texts ...

Community Technical Issues

Hey Community, From time to time Lithium, our community platform, updates the system and causes some issues that changes how we interact with this community. Issues such as users are not receiving community notifications OR users are not being redi...

invoice

hello, how can I get an invoice showing the monthly cost plus tax? from Jan to Dec 2017 thank you

SIM Card "Invalid"

I am trying to change my plan and entered my SIM card# which is 100% the way it appears on my SIM card. There are no smudged numbers on my public mobile SIM card so there is no way I make a mistake when entering 19 digits of my SIM card# ( which I ve...

Resolved! Defer plan to a future month?

I paid for a plan today, only to find out later today that I won't need service for several months. It seems that as a prepaid plan there's no way to refund the money I spent, but is there any way to defer it to a future month or provide an account ...

Resolved! Unable to change to lowest plan ($10) - why not?

I am days away from my autorenewal and tried to change my plan to no anything ($10) because I am not using my phone for the next month. I selected the plan and then tried to hit update now and that didn't work so I hit update when renewal dates happe...

Resolved! Need help finishing the porting process from Speak Out 7-11 to Public Mobile please

@CS_Agent Could you assist me in finishing the process of porting my number over from Speak Out 7-11?As you probably know, Speak Out doesn't give account numbers or PIN numbers. I can PM one of you any information you require.. Just let me know who t...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Adding Data to Plan Mid-cycle

Data has stopped working on my phone

Lost phone

Not in service

HI, ineed help. I cannot log in to my account. I enter the password which I used for the registratio

Payment but no service?

Paid for add on didn't apply

Resolved! Can anyone explain to me why 7-11 sells Public top up cards that don't have barcodes?

Contract buyout from another provider

Resolved! Balance Transfers???

Evvvverytime its 3mos renewal period, I have to make a post like this :-/

Moving to another Province

Moving to another Province

New to PM

$60 5 gig plan wasnt available at checkout?

Resolved! Phone sends and receives texts but not calls.

Issues With My Data Plan.

Resolved! Re: Not receiving text messages after US Roaming expires

Resolved! Updating Email address on account

TOOK WRONG PLAN

No Internet for two week

Transferring my account to new sim

Resolved! Data Witness app restarts 90-days cycle one day earlier?

Resolved! No incoming SMS, Moto G5, $120/3mo plan

Community Technical Issues

invoice

SIM Card "Invalid"

Resolved! Defer plan to a future month?

Resolved! Unable to change to lowest plan ($10) - why not?

Resolved! Need help finishing the porting process from Speak Out 7-11 to Public Mobile please

Partial port from fizz to public mobile help

Physical sim nto working

Transfer phone number from Fizz

incomplete ported number from fizz

Porting Assisstance