Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

hey my sim card hasn't worked since i switched P.M phone nuimbers a couple days ago. also cant acces

Please can anyone help?

Credit card expired - Can't make a paiement to reactivate account

My credit card expired and my last payment couldnt be made. My account has been suspended. I updated my credit card information for future payments, but I can't pay my actual balance to reactivate my account. When I try to do so, this red message app...

Account Status: Plan Expired - with AutoPay enabled and funds withdrawn

Why do I even get this message ?I have setup autoreneval long time ago, but this is the first time that I see this message at the top of the page when I log in: "Please disregard this message if you have enough funds in your balance or are on AutoPay...

It's not letting me pay for my bill

Initially 2 days ago, I had the auto-pay expired glitch, and my plan failed to renew. Moderators told me to make manual payment and try a different card. So I put in a different card, and this happened. I had 12$ balance from Autopay rewards, then I ...

Accidentally added 200mb??

Hi there, I ran out of data this month and in my attempt to buy myself more, I think I accidentally added 200 mb to my account every month! I just wanted to top up for this month, not every month to come. Help! Any ideas how to fix? Thanks in advance...

Resolved! Who called.

How find out who called while my phone had no reception. It happens often that I lose reception and I miss calls. But I only learn about it after caller tells me.

Can't send SMS messages

Hey, I just hard reset my LG G4 (LG-H812). It is unlocked. I've used it on Public Mobile in the past without issue, including for SMS. But now SMS are not working when sending them to some people. The issue is intermittment. Some people I can't ev...

Automatic Time zone glitch?

Just curious if anyone on the west coast noticed their phone changed to Mountain time today? I had to cycle airplane mode and it reset back to Pacific.

Can buy add on error ValidateAndUpdateOptions/Provisioning_14

I am unable to buy add ons...I have money in my account I get the follwing error. ValidateAndUpdateOptions/Provisioning_14 please help

Resolved! Changing to a new plan but dont know how many much data is included

Going to change to a new plan $141 starting november but I cant look up how much data is going include in it?

Adding Talk and Text To a Plan that is 60 days in

I have a customer that would like to add talk and text to her plan. The current renewel date is November 30, 2017 for her 3 + 3GB data plan. She would like to add the talk and text as soon as possible. If we were to make a change and add the talk an...

Resolved! Phone for Sale: Samsung Galaxy S3 SGH-i747M

REMOVED

Won't receive certain text messages

Hi, Sometimes when people send me text messages, I never receive them. And no, I really don't think its my phone and anything hardware related. Like it doesn't happen often but its not the first time it happens and people often think I'm ignoring me....

Resolved! Issues with Self-Serve and Suspended Accounts

I'm adding this post to centralize and (somewhat) correlate the number of issue that have been reported on this forum for accounts not re-newing when auto-pay is activated, not renewing when funds are available, and add-ons are not working. Here are ...

Resolved! Data did not renew when plan renewed

My boyfriends PM account renewed today (despite saying in My Account that it would renew on the 24th), but the data did not renew.This past month he ran out of data, but we thought it would turn back on when his plan renewed. He was charged the full ...

Add Ons

Can't buy Add Ons since yesterday! Why? Thanks

Attempting to purchase data add-on - not working

Hi, My data usage ran out for the cycle so I'm attemting to purchase an add-on. I've added funds to my account and show a balance of $10.00. I've tried twice to purchase a data add-on using these funds, but it doesn't seem to be going through. It doe...

Attempting To Find Call Logs?

I had about 5 phone call conversations in the last several days, well more than that but this is just about those 5, that ranged in length of time from about 30 minutes to 2.5 hours. I can not find them in my history at all. Why is that?

Wont recognixe me enaik to adjust my olan

I can't sign in and u can't do forgot password I've tried email account. I need to change mymy plan

Resolved! Consistent Dropping Outbound / Inbound Calls Within 1 Minute

I have had PM for a couple of weeks now. Every time I have an inbound/outbound call, the call drops/ends itself within 1 minute. It's usually at 45-50 seconds. I have power cycled my phone multiple times. I bought a new phone and still have the exact...

I need all of my Receipts for Tax Purposes

The Payment History does not give enough details nor is is accurate. The totals of both my debits and credits are way off of what I actually paid. I tried to send a private message to a moderator but the system would not let me. I also emailed the su...

Resolved! Best Canadian Carrier

Voting now open for Best Canadian Carrier - Customer ServiceWhile wireless service providers might not be known for customer service, Canada’s telecoms have been making efforts to improve their relationships with customers. Thanks to social media, n...

Resolved! PLAN EXPIRED AGAIN WITH AUTOPAY ENABLED

Dev team, this is such a hassle, as the title says, my account is suspended again and I have autopay enabled. Please fix this permanently.

signed up for $126 for 90 days, paying over $135

Does anyone know why my credit card is charged $135 and change when I signed up for the $126 for 90 days deal? I also auto-pay so should be reimbursed $6 and pay $120. Isn't that correct? Where's the error?

Are add-on data plans one-time?

Hi,I was wondering if the add-on data plans are one-time? e.g. I went over my data limit and needed to purchase a data add-on; when my auto-pay comes up will it just be my plan value or plan value + data add-on? thanks

Resolved! Xiaomi Mi 5s, have cell signal but can only make outgoing calls

As it says in the title. I have internet, messaging and provincial calling on my account but can only call out. Call in, sms and mobile internet do not work. I ported my phone number from virgin mobile. My phone is unlocked. Lemme know what ya think

Phone stolen and no account log in

Hey guys, So my other got her phone stolen and has never made an account log in. Ive got a new SIM card for her from Koodo and I got her phone ... she does not want to change her phone number and would like to keep the same plan How do I go about ...

Resolved! Plan Expired (Again)

As with a few others, My plan failed to renew. Although I got two texts with the first saying plan did not renew and the second saying 'Manual Payment, Please ignore.' My account still shows 'Suspended' and my phone doesnt work. My account says sus...

Add-ons Self Serve Down?

Is there an issue with the add-ons today? I put $10.00 into my available funds, but every time I try to purchase an additional 200 MB of data, the page just reloads and it still shows that I have $10.00 in available funds. The following message appe...

Early renew

I am currently out of data and my plan auto renews on the 26th or 27th of this month.If there any way of renewing today in order to receive my new allotment of data for the next three months?ThanksTrish

Community

Forum Posts