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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Balance at 0 and cant get a new plan

hi all, my credit card accidentally expired so my plan was not paid for. i log in today when i realized (one day late) and try to pay for my plan to continue it into the next month. when i go to pay bill it says the balance needed is $0. i went to i...

Resolved! Public Mobile rejected my port request because they said the accout number was incorrect please help

trying to switch back to shaw home phone i initiated the process carefully with shaw and double checked the account number but public has rejected the request not sure how or why the number is wrong or who screwed up but i don't know how to rectify t...

Resolved! I have International call and text but am currently away with no ability to call or text

Im in the states and I cant call or text it says my plan does not permit it. I dont understand what is happening right now. I had an addon from last week that expired for data; I added another add on this week for data, now I cant call or text. pleas...

Resolved! Ported Out

Hi there, I ported out my phone number to another provider but in doing so I was planning on keeping the account with public mobile with a different phone number as I had a credit on the account. How do I go about reactivating with a different phone...

No signal

Hello, I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpos...

Traveling

I live in Ontario and I am traveling to the USA are there charges for using Google Maps for direction my plan currently is only for Ontario?

my voucher pin number is not working

My $40 voucher pin number is not working I bought 2 and it doesnt work. Who would be able to fix this

US add on $15 talk and txt not working

Hi..I bought the add on for my son who is is the US currently..it is charged to my credit card but he says he gets a message that he isn't on the American plan when he tries to call or txt..pls advise..he is on At&t service..

Plan deactivated

I still have $32 in my account, won't able to reactivate my plan. Pls. Help

Resolved! Call / message rate for $10 plan

Hi, Does anybody know the call/message rate after 50 mins on the $10 plan? Or I can't call/message at all? Another question is, If I buy an Intl Long Distance Add-on, after 50 mins, can I used that minutes for all incoming/outgoing call? Is the In...

Resolved! Problem with incoming calls...

Hello, This is not my issue, it is a friend's issue. When they are called the first time sometimes the caller is sent straight to voicemail and you have to call again to get a dial tone / a possible answer from them. I just called them twice a few mi...

Transferring my number to public mobile

I was with chatr. My number is still active with them. I put in the info for the number switch and it seems that something went wrong, because I am getting no incoming calls, but I can make outgoing calls. I got a text message that says to go to publ...

Bonus $25

Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile online activation only buy sim from Walmart. Activate online

So frustrated!

I have had nothing but trouble since starting with public Mobile! I have spent way too much money trying get my plan to work. I’ve tried changing my plan twice and it doesn’t work so I have had to resort to doing add ons which are so expensive. Any a...

Melissa

I am not sure if I understand

Resolved! Do I keep my Refer a Friend rewards if I change my play?

Good Evening,I am currently on the 4.5G for $40, with Refer-a-Friend rewards and Autopay reward.I would like to change my plan to the 500 MB bonus data for Autopay promotion.Will I lose the Refer-a-Friend rewards when I make the change?

Phone has stopped connecting to 3g

My phone has stopped connecting to data after a couple of months. Have lots of data, a 3G plan. The radio symbol shows signal but no 3g. I have checked the APN, nothing has changed.

Resolved! SIM Invalid After Failed Activation

Pinging @CS_Agent as instructed in other posts I've just attempted to sign up with a brand new SIM but at the very end I received a "generic error" page. I WAS charged on my credit card for the plan sign up. Upon attempting to redo the process it now...

Resolved! Unlocking phone for travel SIM

Hi @CS_Agent my sister and I need to unlock our phones from PM to use our travel SIM cards (didnt know that the phones we purchased auto-locked to the first carrier it uses). Could you help us with that ASAP?

Resolved! A couple of local numbers can not call my number..can someone help

Only a select few numbers can not call me. I did not port my number. I selected a new one when i switched over to public mobile. Can someone tell me why this may happen? They even tried with the area code included.

Account setup failed with voucher and also with autopay attempt

I just tried to setup an account i got the email saying it worked but it isnt. I cant login online and u need this phone and sim to work

Resolved! Plan "Hold"

@Moderator_TeamSo my understanding is I take the autopay off my account and then before 90 days have passed (since I take autopay off or since the end of the month that is already paid?) reactivate on another plan. I will be in asia for 5 months ess...

Unable to reactivate service

My account was suspended because I did not use it since I was out of the country for 2 months. I added $40 to my account via a recharge.com voucher, however I am still unable to reactivate my service. I have tried on multiple browsers and clearing my...

I can't make calls with $20 plan

There’s an issue with Public Mobile service that prevents me to make calls, Even though I made payment. Please help me to slove this issue; How , who and where to contact ?

Resolved! Where do I see my phone number in Self-Serve portal?

I am new to PM. I have looked everywhere in Self-Serve portal to find my number but I don't seem to locate it there. I purchased and activated SIM at Wal-Mart about 8 hours ago. I asked Wal-Mart person to port my old number which is still active wit...

Resolved! Query on Black Friday Offer

Hi, I activated three sims at Walmart, Leamington on November 23rd. Under the Back Friday offer, we were supposed to get an email within a week crediting our account with another 30 days of service. We never received the email and have not been cre...

US Romaing

Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks...

“Number you have reached is not in service”

Had phone over 2 weeks, just realized I have not been receiving calls but can make calls. No I am not on do not disturb mode.

Plan not working

@CS_Agent My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment...

Resolved! CHARGED INCORRECTLY - CHANGE PLAN

Yesterday I did everything for change my plan on my due date. I loaded with the necessary amount and changed the option for a 40 $ monthly. Before 11:59 my current plan was expired and I was charged in 20 $ , what's happening? Now I don't have funds ...

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