[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Autopay
Why hasn't my credit card been charged when Autopay is active? Now my account is suspended.
Resolved! Still confused about Add-Ons for US travel
I will start from last November, we were heading to Washington and I thought I would purchase add-ons so I could just ‘try it’ to see how it would work out, for when we go to Florida in March.What I purchased according to my payment history was as fo...
Resolved! Get phone number back
I accidentally ported in a wrong phone number, and want my old public mobile number back. Is that possible?
Resolved! account rechrge
I am unable to recharge my account even have available fundrecharge date showingv is 11feb but i already use my my usage minutesnow no voucher or credit card but have available fund
Resolved! question about community reward
For example, top 5%, 10%, 50%, will the corresponding rewardgiven once on the month that the user achieve one of the level,or it will be always given once it's achieved,or it will change every month depends on the user's current level?
Resolved! Can’t receive phone calls
I just set up an account with PM and I am using my old bell phone number. I can send text and make phone calls but cannot receive calls. After I unlocked my phone and set up my account I received a text from PM telling me to acativate my sim witch I ...
Resolved! Trouble activating new SIM
Hi @CS_Agent I just signed up for Public Mobile and recieved a text that says: "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM...
Resolved! Puk code
I need my puk code
Resolved! Unlocked (Verizon) HTC M9
Hi, My mom recently got an HTC M9 which is unlocked, but upon putting the PM SIM card in it at the start up screen, the phone specified that "This is not a SIM card from Verizon." And lead on to say something about activation. The options were "Turn ...
Thank you Mod Team and PM Staff
Just a quick shout out to the Moderators and the PM Staff for dealing with the spammer this morning and cleaning it up so that the people with issues can get some attention to there threads and we can get back to helping them!!
Add a time interval for posting new topic
Given someone is spamming the forum, which masks lots of other people's discussion, I think the forum really need to add a function that allows people to post new topic only after certain wait time.Say if you posted a topic, you are only allowed for ...
Resolved! Text not working after top up
I used up my included 50 outgoing text so I added some money to my account assuming this would allow me pay per use texting but it's not working. I can recieve but not send text?? Thanks
Resolved! Activated sim but no service
I activated my sim cord and registered but phone shows no service. What am I doing wrong?
Don’t EVER go to public Mobile
I didn’t know that I was going to switch until after I topped up bc I wanted data but I wasn’t going to wait another week so I top up then I seen chatr carrier so I when to them there a lot better then public Mobile so if u put money in your it’s non...
My phone is reported as lost or stollen
So my phone was working completely fine it's a telus phone I had a koodo sim card in it everything was good, then i signed up for public mobile checked my phones imei everything was good payed for a plan then all of a sudden my koodo sim card wasn't ...
Transfer numbers from FIDO account
Hi, yesterday we try to activate our new PM SIM cards and got some troubles.We used FIDO account with two numbers on it. One number was transferred to PM and working on calls and mobile internet, but second still not available for calling and mobile ...
Resolved! NEW Activation didn't occur but got charged
Went to "Mobile Shop", staff created an account, switched my current number over from Telus to PM. For some reason, somehow my number didn't switch over even though I've had my credit card billed. I can't create an account as my cell number cant be f...
Resolved! Didn't use Rewards
Thanks for posting, I seem to have the same issue. I am on the $120/3month legacy 4GB/Lte plan, and usually am charged $111+tax (after rewards). However, I referred 2 people in December and also gained another year for loyalty and it now shows $102 a...
Resolved! Is it expected to see the account status as plan expired on the day of renewal?
I can still make phone calls for now. Will my service be off tomorrow? I do have autopay turned on as well as enough credit on my account.
US Roaming Renewal Issues
I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimi...
Sim card fell apart
I was getting an error and no signal to call out. I tried reseating the sim card, it fell apart, so i taped it and my phone ovetheats. Does public mobile replace my sim card at no charge ?
Long distance
I’ve been paying for long distance for 4 months now and still can’t make a long distance call. It says my plan doesn’t include it when I try. I’ve messaged several times to the moderators, who say yes, I do indeed have long distance in my plan, but...
Trying to get old number
Hi. So I lived in Vancouver from 2010-2014, then left for a few years. I just came back and signed up for Public Mobile and I wanted to have my old phone number if somehow possible. It’s a long shot, but the guy at the counter told me to try. Is 604-...
Can Receive but not send texts.
Relatively new customer so not very familiar and hate to have an issue already. I just recently set up my account after not doing so right away when I first got my phone hooked up. My plan was expired so I went to the 10$ plan as I only need somethin...
Resolved! Re: I cannot sign in to my account
I have to pay for a due on Feb 4, but I cannot enter my account when I start using until now, this is my first month. Please help me to sign in to pay because my phone deactivate right now. It is realy emergency !thank you
Not my Usage
I activated with the base $10 plan 4 days ago. I changed the phone number to one more convenient to remember the next day. Thus far, I have made ZERO outgoing calls. I have sent ZERO text messages. I have answered ZERO incoming calls. I have NOT chec...
Resolved! Autopay issues
So the guy at Walmart who set up my account couldn't get my credit card to go through on autopay and now I'm trying from home and it won't let me do it either. This is the error I get: Unable to Process Transaction Sorry, your credit card transaction...
Resolved! Where can I see the name for top25%?
I can see the name for top 1% and 5%,but where can I see the name for top25%?
@Oracle_Team tag suggestion.
Why is there no oracle tag? There are countless times I am looking at personal information that needs to be removed. Or a help post in the lounge, 6 hours after its been posted. Just as you can tag moderator_team to weigh in officially and anyone fro...
Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET
I need help with my phone puk code is required please contact me Email address removed by computergeek541 for reasons of customer privacy
