Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What does a 90 day plan mean?

Hi, Can someone please explain what it means to be on a 90 day plan? For example the $60 5GB plan is said to be $60/30 days and is a 90 day plan. Does it mean you pay for 90 days a time, or does it mean you are guaranteed this plan for 90 days at a t...

Zoomer Black Friday Promo.

Hi Everyone,Just thought I'd share this Zoomer black friday deal I saw on RFD. 36$/mo 2gLTE- 400 min. unlimited from 6pm & weekends. I was out of town so I didn't see it until now but I think the deal has been on for a couple of weeks. Anyway, I sure...

HOW DO I GET HELP

HOW DO I GET HELP ON THIS SITE I CANT LOGIN

Resolved! 3 short beeps before every conversation and cut off at less than 1 minute!!!

Hi Shazia_K. I am having this exact same problem—3 short beeps and then cut off. I just reactivated the 10 day US roaming talk and text plan while working here in Alaska, where I really need my phone for very important calls. Could you please help me...

Charged extra $6 for no change in service?

Hello, I am on a 90 day prepaid account since November of 2016. For the last 4 payments I paid $122.04 (includes tax). For November 2017, I was charged 128.82 with no change to my account. What gives? Anyone know why? Thanks,Richard

Resolved! iPhone

All iSheep hungry folks on Black Friday FM have big discount grabbed it

Resolved! S7 phone not compatible?

Hi everyone, I'm new here, investigating the idea of switching to Public Mobile. I have a Galaxy S7, factory unlocked, currently on PC Mobile network. When I entered my IMEI in the compatibility checker, it said my phone would NOT work on the PM net...

Bought the wrong plan, then tried to fix my mistake with add-ons

I'm only in Canada for a few weeks; my US carrier doesn't offer data roaming. So I thought I'd just buy a data-only prepaid plan and use it on a spare phone. So I got a SIM at Walmart and signed up for "4 + 2GB BONUS at 3G Speed" with no voice or ...

Reset password to access self serve

I can't log in to my account. I have requested forgot password but no one has responded it. I need the link to reset my password. Please help!!!

Telus wants December 1 deadline delayed

From MobileSyrup https://mobilesyrup.com/2017/11/20/telus-wireless-code-crtc-deadline/ They say they can’t meet the December 1 deadline for changes to the billing system for authorizations by only the account holder for overages over $50 and $100 dol...

Unable to add funds

I have been trying to add funds to my account but it says unable to process call your cred card issuer. I called and they said the issues isn't the. I used the same card Sunday no issues. Help!!! ☺

USA long distance ad on

Hello I purchased USA long distasnce plan few months ago before i went to the us.200 min US and Canada Long Distance and my phone was still not working when i was in the USA. it only allowed me to make long distance calls from CANADA. what ad on d...

Resolved! Number didn't get ported. Says unable to port number now

I signed up yesterday and went through the activation process. I put my current phone number in and everything went through fine. I am able to use data and make calls. I can not receive calls. All calls go to my old phone/sim. I can still use data/ph...

Re: Accidentally overpayed during change of plan

Hi, I just did pretty much the same thing when I was trying to update my credit card and change plans. Are you able to help fix mine as well? I would appreciate it. Thanks

HST charged when adding $ to account

My account is all paid up but I needed to add $20 to purchase an add-on. However, my credit card was also charged the HST, but only put $20 credit on my account. What gives?

Bought and activated SIM card, still getting "unavailable network" or "invalid sim card" after 2 hrs

I unlocked by Fido iPhone 4 running iOS 7, then purchased, received a Public-Mobile SIM card. I activated it and started payments, then entered by SIM card into my iPhone 4; now, after 2 hours, after several restarts of my phone, I'm getting "Invalid...

Resolved! Accidently tried to Port a second number on the same account

Hey!New member here I'm having an issue setting up a Self-Serve account. I essentially tried to set up a different number with the same login credentials as an existing account (I was unaware that you could only have 1 number per account). So, I know...

OnePlus 5T

Ok who has ordered one?? @srlawren, were you up early today to order this? Thought I would start this now see who is ordering one and they can follow up with the details of how they are liking the Phone when they get it!! I need reviews trying to ...

Resolved! Payment Voucher search

I haven't needed to use the search for voucher payments in a while, but I've decided to look today, and all I get is a throbbing blue blob when I search via Postal Code with a distance. Also note, I've tried to search via Province and City, but the ...

MY DATA IS BEING USED BETWEEN NOON AND 1PM BY SOMEONE OTHER THAN ME

last september I found myself with no data 1 week into a 3 month plan. eventually with public mobile washing their hands of the responsibility or even any curiosity and dumping the responsibility on me, I went into my usage files on my account and fo...

Credit card not accepted

I have AutoPay set up on my account and it's worked until now, but it didn't work today and now my account has been suspended. I went in to manually pay but it says it can't verify my credit card. Nothing has changed about my credit card so I don't k...

Resolved! From iphone 4 to iphone 5

Hello There! How can I go from iphone 4 to iphone 5 because the iphone 4 sim card does not fit the iphone 5 ? Thank you, Jimmy Lam / 2017-Nov-20th, Monday

Re: Can't add Visa Debit card and Public mobile doesn't have function website

Anyone have expeirence buying the vouchers (real-time ones?) in Kitchener - Waterloo area?

Cannot log into the self-serve and password recovery is not sending me an email.

Same here ! I cant log on either as I forgot my password. Recovery email never arrived ! What to do ? Please help !

Autopay didn't work. Account suspended. Please help.

I've always been on Autopay. Credit card info has not changed. Autopay did not work. My account was suspended and therefore I have had no phone calls or texts for 2 days. How is this possible? I've gone into my account and paid myself with the same c...

Talk is not included in your plan

Hi, I'm trying to make phone calls but when dialing I get a message "Hi! Public Mobile here. Sorry talk is not included in your plan..." I made several calls this morning, my plan still says unlimited provincial calling, have been with PM for a year ...

Monthly Invcoices - Frustrating

I have to voice my frustration with the system public mobile has going on with receiving an invoice of payment. For anyone that expenses their bills through work or their own company, this 30 day wait time for an invoice does not work.. Even more fru...

Resolved! Phone number already in use

Hi there, my mom recently became a PM customer and was assigned a new phone number through the activation process. However, it seems that this phone number is already assigned to another person, as my mom has been receiving calls asking for this othe...

réactiver mon compte

je n'est pas penser a mon paiement automatique qui était aujourdhui et la j'essaye de remettre de l'argent dans mon compte public mobile et je suis incapable . est ce qu'il a une procédure que je doit suivre pour remettre de l'argent ou quoi parce q...

Can't add Visa Debit card and Public mobile doesn't have function website

What can I do? PM Mod said they'd remove block for me to pay with my debit card within 24-48 hours, then later they message me again saying 24-48 days... now when I go to search voucher as they recommended, all the stores they lead me to are non exis...

Community

Forum Posts