Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey there, I activated a plan with Public last month ($20 per month) and you guys charged me twice 22.60 for the plan and 20.34 went somewhere else. How can i get a refund or get the money back on my account becasue the money just disappeared. I have...
Hi everyone, I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I ...
i never registrered my account when i first got it because i didnt know i had to. my phone got stolen so i bought another phone, and went and bought a new sim card. how do i activate it, ity has to be done online?? i am seriously lost.
I often see posts telling iPhone users to set the APN in order to get cellular data working properly. Generally speaking, this is not applicable (and often not possible!) because the APN (amongst other settings) are established by a configuration fi...
Hi all, I have 2 PM accounts, one for my mom and one for my brother. both have autopay set up. Today my mother is unable to make calls even though her bill should have been paid for automatically from my credit card. when i tried logging in I got the...
My plan usually renews on the 7th of every month. From time to time, it’ll be the 8th, but this month it’s telling me to renew today, which is the 5th. Is it because February is a short month? That’s the only thing I can think of.
Wanted all to learn of a quick response, actually not ever experienced by me! However, I'm a PM newbie...Without knowingly, or even perhaps NOT AT ALL, someone who didn't identify her/ self as a member of the mod_squad AKA moderator_team ..sent the f...
When I first signed up for public mobile, I found the whole reward thing nice. However, I've noticed that I have been given $20 of extra credit instead of the usual ten that I get for signing up before 2019 (plus autopay, etc.) At first I didn't real...
my friend introduced me this public phone plan ( 40$ plan) and i have been told that i can get 10$ reward in my account once i activited it, and i did open an account and get activited as well as provided my friend phone number, but until now nothing...
Hello I have an iPhone 4S and paid for the unlimited talk and text plan with 5 G data with public mobile and I can't get the data to work. I have tried doing a factory reset and have changed my APN settings but it's still not working. I do not have...
hi i am new with this service i paid 2$20 on jan 6 to renew at london drugi got a text on jan 7th to pay again so i paid another $25 total of $50thinking it would cover jan and feb but i got another notice i have to pay again how can i talk to someon...
Just switched my phone number. IDK why but when I try to make any LOCAL calls it says that I do not have a long distance add on. Also I can't make or receive calls to my number, when I call from another phone it goes to voicemail. I saw another pos...
Can anyone tell me my husband is traveling to Ethiopia in a few weeks. It’s not in the listed countries for international call add on. So does that mean I can not call.....
Hi everyone, I am well aware of the plan suspended message on the renewal date and it has never caused me problems until today. Today is the renewal date and my service got suspended altogether! I am using the same credit card for months and it has n...
I am a newer member of the Public Mobile community (few weeks), and I am so amazed at my private stats section under our profile. The number of page views, messages read and, to a smaller degree, total minutes online are shocking! You really have no...
@Djsherman1983 wrote:Every time I try to places call. A recording comes on telling my, it’s long distance and I don’t have a long distance add on. If someone tries calling me, it goes to voicemail. I have unlimited Provience wide calling. The numbers...
I have a credit on my account but my next payment shows it will come out in March. Will the credit be used first before my credit card gets charged? Thanks.
Looking at current plans that are available to me, I see "Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus".The question I have, currently I have 4.5gb for the same price, but I get $2 off for using autopay.. If I were to switch would it be tradi...
So today I bought $30 to top up my account, but it only allowed me to use $25 of it. The place I bought my minutes couldn't even add them for me. They issued me numerous new cards to try and none worked. I changed my plan, and then the $25 I added di...
Today i tried to activate a sim everything went well until i put the the sim into the phone and after many attempts tpo reach out for help, I got no response and ended up having to take the sim card back, Only to find out that public mobile will not ...
For a couple months I have been experiencing troubles with my 3G/LTE. My phone does not get iMessages or emails etc. instantly. I will get a bunch at a time, up to an hour after the sender had actually messaged me. When I receive the message it says ...
Hi I am wondering if it is possible to share the data i currently have on my package with another SIM card that I would like to use in my turbo hub. Or do I need a complete different package to have the data for the turbo hub. Thanks.
hey everybody, I was just trying to figure out how this reward/refer a friend cycle works with a 90 day plan. My autopayment for my 90 day plan went through on Feb 1st; my friend signed up for public mobile using me as the referral on Feb 2nd (the pr...
