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Can't receive texts from iPhones

benmcinnes4
Good Citizen / Bon Citoyen

I just switched to Public Mobile the other day. I've noticed that I am unable to receive texts from iPhones. I have a Samsung Galaxy S9. I've had it since August and everything worked fine on my previous provider. I can get texts from other Androids, I can send and receive calls from iPhones, and I can send texts to iPhones, data works fine too...I just can't receive texts from iPhones. I could get texts fine before I switched to PM (same phone). My phone number ported through completely (this was verified by a moderator). This isn't an iMessage issue, I was getting texts fine before I switched to PM and the texts that are being sent are regular texts and not iMessages. I don't know what it could be.

11 REPLIES 11

Alex888
Mayor / Maire

Try de-registering iMessage, you can do that online here: https://selfsolve.apple.com/deregister-imessage/

Text from iPhones may still be trying to go through iMessage.

NDesai
Oracle
Oracle

My coworker has the same issue but he's on Koodo with iPhone and I can't get his texts. We tried everything on iPhone to troubleshoot this, but we were unsuccessful. You should reach out to the Moderator_Team and see if that is something they can solve. 


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Luddite
Oracle
Oracle

@benmcinnes4 Have your friends confirm the their messages to you are green and not blue. Their iPhones are not switching to SMS when texting you. The quickest fix is for them to press and hold a blue message and resend as SMS. From that point forward their phone should remember.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

benmcinnes4
Good Citizen / Bon Citoyen

The texts are green and not blue. 

Just let us know if something can be done... finally...

benmcinnes4
Good Citizen / Bon Citoyen

I'm in the process of talking with them...it takes a while though. It just sucks because most of the people that I text have iPhones.

As a temporary measure, try a different SMS app on your phone.  I've used Textra previously and never had an issue with it.  I've since moved to the latest default Android Messenger as it has the ability to use a web browser on my desktop to send and receive texts.

@benmcinnes4  If you would like a guinea pig for your iPhone experiment send me a private message. I use iPhones.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

benmcinnes4
Good Citizen / Bon Citoyen

Thanks for the offer but my girlfriend is helping me with that. I really want to enjoy PM but it's just a challenge to talk with a moderator when you have to wait a day for a reply. I wish there was an instant messaging option.