[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Automatic Callback
Does public mobile support automatic callback on busy signal? Example you used to be able to dial *6 on older land lines and it would attempt redialing for you for up to 30 minutes. Is anyone aware of a feature like this on Public Mobile? https://en....
Transfer old phone number from Koodo
I guess I need help to transfer my old phone number from Koodo to my new Public Mobile account
250 MB free data
I have used $15 plan for a few months and just noticed that I did not have free250MB dada, I signed auto pay. How can I get?thanks
Resolved! No Voice calls -- again, and again subject.
Tried to make a voice call and received an automated recording that my plan does not include voice calls - but of course it does.. Since this happens often, I know the drill to just try and try again BUT this time after 3 attempts still not able to m...
Huawei Y9
My sim works wit Huawei Honer Y6 but not Y9. any idea?
Resolved! IS RANK PERMANENT?
hey guys, is rank permanent? once you belong to TOP 50%, would you get that $1 monthly reward even when you become inactive for some time? or you would lose your TOP 50%
Resolved! POCO F2 Pro Global Version (Will LTE work?)
Hi everyone, I am interested in getting the new POCO F2 Pro (global version) but just wondering if it will work OK on Public Mobile. The following are the frequency bands it supports: 4G: FDD-LTE: 1/2/3/4/5/7/8/20/284G: TDD-LTE: 38/40/413G: WCDMA: 1/...
Resolved! Change number from BC to Ontario
I am in BC and would move to Ontario. Can i get my BC's number changed to Ontario's without changing the SIM? And can I do that while I am in BC. I have my Ontario's address.
Flash sale
I notice there is a flash sale promotion of 3GB data. When I asked it is only for new sign ups. Should this not also be for existing customers?Thanks
Resolved! Invalid SIM
I am trying to set up a new account with my new SIM card xxxxx. When I had to go back a few screens because I'd entered the wrong birth date, fix that, then proceed with my activation, I am now getting an "Invalid SIM" error message and cannot proce...
Rewards
I have not received my $2 rewards for the past 4 months!!! I have already made one report and nothing has been done!
Cell Signal Changes to Very Low
We still reside in the same location yet we now have poor cell signal reception. This means receiving calls go to voicemail and outgoing calls are limited. What are the first steps to asking for this matter to be resolved? David
Problem with calls
I’m sometimes getting block ID number from my wife’s and friends even though I didn’t block them and calls go straight to voicemail I don’t know why I’m missing too many important calls please help
Resolved! Use of email address
I am new to PM. I bought a sim card for my spouse, activated it with the help of a moderator. I used my email address for the activation. I am thinking of getting my own sim card as well, I am just wondering if I can use one email address for two acc...
Resolved! Updating e-mail address
Hello, I am wanting to update the e-mail address associated with my account, and am wondering how I can do so. There doesn't seem to be an option to change my e-mail address when attempting to "edit" my profile; do I need to contact a moderator for t...
Resolved! My plan is expired even after I have enough funds
I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to i...
Resolved! Tranfer old phone number from Koodo
Hi,I want to transfer my old phone number with my old koodo account, to my new Public mobile account.
3 GB data bonus add on promo
I'm already a Public Mobile customer on the now grandfathered $60 8.5 gb plan with 2 gb US data a month included. It is a great plan but utterly useless to me at present as I cannot travel and I am at home on Wi-Fi. If I switch to the 1 GB plan with ...
Trouble transferring phone number from Rogers
Hi, I'm having trouble transferring my phone number from Rogers. I need to give my account number. How can I do that now that I have activated my SIM?
Freedom mobile giving cheaper plan. Should we switch?
Competitor offer >> Lounge
Resolved! How can I change my billing date?
Hello!I understand that since this is a a pre-paid service that I cannot change my billing date. But if I get a new sim card and activate it on a day that I prefer, will that work? Thanks!
Porting number frustration
Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm paying 2 cell phone bills. Any other suggestions?
Self Serve Website giving repeated error
Trying to activate new SIM and register new account. When I reach the page and fill information to transfer my phone number from existing provider over to Public their website stops working on me. Really frustrating and I haven't even become a custom...
Giant headache with Public Mobile
LONG RANT WARNINGHey fellow community members,On April 22th 2020, I was sent an promo offer by public mobile that contained the following: Public Mobile here. It's important to stay connected now more than ever. If you need more data, here's an offer...
Porting a mobile number from Koodo
Dear Sir/Ma'am,While activating a Public Mobile SIM I have just received, I get a choice to select if I have an existing number to port. However, the process says for existing Koodo customers, they need to first select a new number and then send a pr...
cannot receive one time verification code from CIBC
Hi,I've been having issues getting a one-time code to use to add a new interac contact. What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it m...
Stackable Promotions?
Hello, In light of recent deals, I was wondering if my existing promotions can be transferred to a new plan, should I switch. My current promotions are:- $0 Free Holiday Giveaway: 1GB Add-on- $0 Free Holiday Giveaway: 400min INTL Long Distance (incl ...
SIM card issue
I tried to activate new SIM card, when I went to step 4 which is " Review your order " and I realized that some information was wrong, so I previous to step 1. Now my new SIM card number is Invalid.... And I even didn't create a account or transfer o...
new sign up not working
A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help?
Not able to receive calls
Can not receive calls.
