Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm located in Ontario, Canada and currently have unlimited international texting and unlimited provincial calling.I will be headed to Texas for a week and wish to be able to text home on a regular basis. I would also like to make the occassional lo...
On Step 5 Payment in the Online Activation process I chose to use my credit card so that I could get the $2 auto-pay discount. I hit activate. Then it says"Sorry, your credit card transaction was denied by your card issuer, so this purchase could not...
My son's account is due tomorrow and somebody hacked his email account and he forgot his password to public mobile. Any suggestions to what to do would be appreciated
Wanted to share this since it's great ! I thought I would order two SIM cards for various reasons. 1) I would have back up if something happened (lost phone, dropped phone in water, etc) and2) would have a SIM to share if anyone I know wanted to sig...
Hi, I wanted to know what the rate is for calls to the U.S. if I don't have a US add-on for my plan. Thanks!
Hi, thereunable to retrive my pswd for self serve account, please help, thanks!clicked on forgot password link, enter email and security question answered, system said email sent, but didn't see any email from PMJudy
So I've been doing random speed test the past few weeks, as I've been following the following thread where we're discussing that the speed on PM LTE is slower than it should be. http://productioncommunity.publicmobile.ca/t5/Discussions/Is-Public-Mobi...
Hi all, I will be moving to the US to work for 4 months this summer.I have looked at the options for US roaming, including the talk/text/data bundle which is $20 per 10 days, and includes 250mb data. This would work for me, however I would *prefer*...
It's been two weeks since I activated my SIM and the porting of my phone number is still broken. E.g., I can make outgoing calls and my number shows up, but I can't receive calls (they get a 'this number doesn't exist' message). Here's the more detai...
Hi all,I currently have the $40 fall promo plan (fantastic btw) and I was wondering if it's possible to add Canada-wide calling or am I stuck with purchasing the 200 min Canada-wide LD add-on?Thanks!Will
Im using a unlocked note 5. I dunno why but my laptop doesnt want to work with my hot spot. It (my laptop) can connect to the thing and it even says Im connecting to the Internet but its a liar cuz I cant. So anyone knows whts the problem? Many thx!...
One of my accounts is showing as suspended for non payment.I deleted the auto payment and re-added the same card.It appeared to go through, but the account says:Your account has been suspended. Make a payment to reactivate your current plan.Suspended...
Confused about this add-on. Under the Plans Tab it is advertised as $20 but when you go to actually buy the addon is says $30. Whats the real cost? thanksM Edit: NVM I figured it out
Ok, so this will not impact 99% of the Community, but here it is: I was looking at a 150MB data only plan (no talk, no text)f or a 10-day period, which adds $10 to the plan for a total of $15.Ironically, I could go with a base plan with nothing for $...
Hello, I was charged a full amount of 135.60 for my plan despite having refer a friend discounts and Auto pay. My credit card expired and when I updated my credit and did a manual charge for the amount due I was charged this full amount. Thanks,Nour
So I just want to see how many people switched to the new 55 for 4GB/month promo plan?I am still unsure if it would be worth it....
My account is due for renewal on the 26th, I have the money thre for the renewal but today when I check the status it says my plan has expired? How can I get this looed at? thanks
Hi Everyone, Was wondering if anyone has imported their home phone to public mobile before? How does it work and also, can I change the account holder to another person right away? Here's my situation: My GrandFather has a home phone with Bell and he...
As the title states an account was suspended for late payment. After a payment was made calling service was returned, but data was not working. How long before account is fully released from suspension? Thanks Phone: iPhone 4
To enable a US Roaming talk/text add on, does your basic plan need to include Canadian talk/text? I'm assuming so, but just double checking. I'll be in the States for 2 months so I'd rather not pay for for Canadian talk/text (since I won't even be in...
Hello! LTE data is working fine and my laptop is able to connect to the Wifi hotspot, but the laptop can't receive data. My "Personal Hotspot" settings are: APN: isp.mb.comUsername: <blank>Password: <blank> I've tried the many suggestions listed in t...
Does anyone know if the 3gb dta plan is 3 for the 3 month period or 3 each month?.Thx
Hello!I am new to public mobile. I picked out what plan I wanted and ordered a SIM card on Friday (2017, April 22.) The plan I was looking at was 90 day, canada-wide talk, global text, and 6GB data for $99. Now that I have my SIM card and I am ready ...
Hi everyone, I felt compelled to write a little 'thank-you' to Public Mobile and this community. I recently switched from Telus to PM and am very happy so far. This community has answered all of my questions and eased any concerns I had along the way...
I will be going to the US in a few weeks. I would like to order the 10 Day Roaming Add-On. When does the 10 days start?i.e.a) Do you get the option of choosing the start date when you place the order orb) Does it go in effect as soon as you place the...
Hi, I'm currently thinking about switching from Fido to Public Mobile. I was thinking about also switching to Freedom instead of Public Mobile instead because of the extra data for the same price. I have a family member currently using Public Mobile ...
I was trying to active my new SIM card but the activation didn't went through and public mobile charged my account already. I sent private message to fix it but no one reply. What can I do now?
since this morning the phone can\t make a call it is no long distance call however i just call the local please relove the problem for me have send private message this morning also however so far nobody reply yet. @Mary_M
All ops public mobile self serve site is down for maintenance try to login later on hopefully wil be up and running soon
Hey everyone,My phone isn't receiving any SMS messages today, which corresponds to the same day that my USA data roaming plan expired.MMS messages are still working.Browsing the forums it looks like their might be a correlation between the two...Than...
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