Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Congrats! Your email was received and is eligible for our limited time flash sale. In order to redeem the offer, activate your Public Mobile SIM card online on any plan $25/mo or higher by May 22, 2020 and get your next 30 days for $0*. *Offer availa...
Tried to login and got a wrong password message many times. Tried to reset my password and it kept crashing after I entered my security question answer.I'm afraid my account might have been hacked and can't do anything about it.Very frustrating. I kn...
Hi, my phone won't accept new sim cards, it asks me for PUK every time and I have tried 2 different active sims from different providers. The PUK's I got from the pmobile mods here don't work. My public mobile sim works on other phones without asking...
Hey, everyone, is self serve to working for you I have my account my wife and my moms all say password not working. My web browser remembers the passwords so it is not a browser issue, all cache history etc and even tried on incognito. EDIT: ALL GO...
I recently switched to the 3GB + call and text promo, but ever since I switched, I can't send or receive calls. At first, it was both my texting and calling that wasn't working. But after contacting the moderator team, they got the text resolved, bu...
I have two public mobile sim cards purchased online two weeks ago. one shows it's public mobile the other is dead. how do I get a replacement sim card?
I was wondering how the international long distance (400 mons for $15) works.Does it expire after 30 days, or is it valid until it is used up, regardless how long it takes?Thanks in advance for your help
I have a Nokia 3310 3G. When I used my Fizz SIM card, I was able to access the internet on my phone.Now that I am with Public Mobile, I can't access my internet, nor receive any MMS.Anyone know why this is happening? I did not change any of my phone ...
I have moved to NB while ago but kept my phone number from Ontario. I remember that I changed my region when I moved to the new province. But some of my friends in NB that do not have Canada wide plan say that they are charged when they call me. How ...
Hi,I am unable to reactivate my current plan I have tried many times to reactivate my plan but i am still unable.Can you please help me with this problem.I am on auto pay.
HiI recently referred a friend while Public Mobile ran this promotion: Bonus $2 off every month with AutoPay Reward$10 credit for both when referring a friend + $1 off every 30 days as long as they stay active My friend received his S10 credit and ...
It has been a week now since we tried to reset passwords to get access to the accounts associated w/ my kid's cell numbers. All I want to do is update the credit card on the accounts. Easy peasy right? Well, it's been close to a week now and we are g...
recently i have downgrade my plan form a $35 to $25, I don't know why i didn't get the refer friend reward, when i pay my phone bill i should have 2 reward one is the auto pay and one is the refer reward. I need some help thank you.
Hi guysMy current provider cannot accept verification codes from my broker. Anybody already subscribed to Public willing to help me by receiving a code? One time only exsercise before i switch from Freedom. I know is long shot and just in case.
Does Freedom Mobile's Pixel 2 work on the Public Mobile Network? I'm having difficulty finding the frequency of this phone and Freedom's network to compare it to Public mobile's.
Today was suppose to be the auto pay charge however my account is now suspended including no cell service all day. I tried entering a one time payment with my credit card and my husbands but it keeps telling me they cannot verify my information. We h...
Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.
My husband and I have $10 off promotion still show in our account but not apply to our payment. Full amount charged in my payment for me and my husband.Could you please fix them?
My account was suspended because I had lost my debit card, and got a replacement one. I did update my card details, and changed my plan from thr $15.00/Month- to the $25.00/ Month, and when i chose pay amount due- $10.00 was loaded onto my account.....
Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk ...
First time trying to go with public mobile I went threw the process got to credit card details then started processing then came back credit card declined then I check my credit card on line then I noticed not only did it declined they charged me a...
