Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everybody, I recently made the decision to switch over to Public Mobile, and have encountered difficulty in getting started. I purchased my SIM card online, and have tried to activate it through the online system, but ran into trouble on the se...
Hi,I have a Moto GIMEI 35930xxxxxxxxI would like to request my phone to be unlock Thanks
When I am post for new message on new message can I self serve the long service @LEGO or does data for new lineage on @shawn1 ?
Hi All, My wife and I relatively new customers (2 months) at Public Mobile and we've enjoyed using it here. We saw no need to pay premium prices for old phones we had paid off and our only regret is that we did not do it sooner. That said, my phone...
I am wondering if Public Mobile keeps a copy of customer messages for backup? Sometimes, we accidently deleted messages and it is hard to recover them without backup.
Hi I just signed up for a new conenction. It looks like the SIM card is not activated. I tried using the SIM card on multiple phones and still an issue. When i checked the IMEI checker, the message was that my phone is supported. The phone i am using...
Hi, Is there a way to receive my notice of payment by email instead of sms... or to receive it to another phone number (by sms)? Thank you.
Hi guys I apologize if this topic has come up before. I have noticed in my short time with Public Mobile that the speed is really super good for what they advertise as 3G speed. I don't want to jinx it but I was getting over 100mbps. See the screensh...
What are the password parameters for accounts. I cant get into my account and the reset password doesnt work. But i think i can figure out what my password was if i know what the parameters are.
So far, as I see this Mobile Company REALLY HAS problems! I need to speak with an OFFICIAL Public Mobile Supervisor...PLEASE!I had problems before...now its WORSE.... Not only I lost my "dicounts"...but I lost complectly usage of my phone...also NOBO...
Hi Moderators, I have been directed to contact you via the forums from a Telus employee regarding a request for a refund on the prepaid service which did not activate at the time of our purchase. Some background on this, me and my Partner purchased 2...
Hi,I recieved a text that my next payment was due Aug. 31.My PM account stated auto pay was Aug. 30I took the last koodo offer Aug.29. But...Autopay was done Aug. 28.Please tell me how can I recover that?Thanks,
Hey Community!! I was wondering if the international long distance add on include calling to Panama? Has anyone tried it?? Thanks!
Hello, @CS_Agent I switched to Public Mobile last December. The switch was effortless. Then a couple months in, I had some issue with my autopay stopped pulling automatically from my bank account. I put up a post and a mod replied and addressed the m...
When I receive calls from some US based tech support companies, my phone rings for less than a second before it goes to voicemail. This has been the case for at least 2 different android phones that I've had and was never a problem with my previous ...
Hey thinking about switching. If I jumped on a plan at a promo rate and set auto renew am I paying that amount for as long as I keep paying or will the price change after the promo?
Every time i punch in my pin it says invalid pin . i call *611 and same deal i go back to 7~11 they make the call to the seller and am informed that it is a valid pin . please help me this is getting to be a bit much for me iv tryed to contact the c...
Ive tried multiple passwords and am now locked out of my account. Ive tried the reset password several times and have yet to receive an email.
Hi my phone says emergency calls only no service at the top and phone doesn't dial out it says "cellular network not available" I took it to the retailer and they said it might need new sim card what can I do to get it working thank-you. Please send ...
Most of you probably don't need to worry about the number of calls you make/receive, but I'm on the $10/mth calling plan that only gives me 50 calling minutes, so it matters to me lol. Anyone know if the billing on calls is done per minute or per se...
I have sent 20+ msg's to Public Mobile's Moderators and haven't been answered in over two weeks. I am desperate. I need them to cancel the port they have on my number because it only dials out, but when callers call me, they are forced right to VM,...
Hi, I am wondering since I had signed up and forgot about a referral code to get extra credit. Is there a way to manually do it? Thank you!
hey guys, ive noticed this problem for the past couple of months where i dont receive texts when i turn my phone back on after it was dead/off. My settings are all enabled (imessage ON - SMS ON - MMS ON), and under "send and recieve" it shows my numb...
My account locked and cannot reset password.... what do i do?
Bonjour la communauté,C'est la 3ème fois depuis deux jours que j'essaye d'enregistrer une nouvelle carte SIM (parceque mon compte a été désactivé pour cause de voyage). Les deux premières fois, le système s'est bloqué lorsque j'ai cliqué sur ''active...
Hi all, @CS_Agent Today I bought a PM sim and 50 dollars worth of vouchers to pay for the 30 day 6 GB 3G plan with unlimited Canada calling and international texting. The activation of the sim did go well and I also selected my prefered plan. However...
Is this happening to anyone else? When I go to My Profile, three badges display that I could not have earned (e.g. 3rd Anniversary) 1. Go to My profile 2. Three wrong badges display3. When I select the arrow to the right of the badges ">", it shows t...
i just purchased a PM sim card and added on international calling 400 minutes but i cant call the bahamas
HiI really need your help in resolving a payment problem. Please bear with me and provide solution.I'm a new PM user and activated auto pay. This month I crossed my data limit and I thought if I make the monthly payment now my data and other things w...
Hi everyone! Wondering if someone can help me understand my charges. I have a $165 plan and it has the following:- 9GB at 4G LTE Speed /90days- Unlimited Canada-wide Talk- Unlimited International TextI'm set up on autopayments with my credit card eve...
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