[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bravo count
Now that the bravo leaderboard is gone I made a habit of looking at my overall bravo count to just have a running tally in my head of bravos recieved. For a stats girl this is a giant pain in the hip. But whatever...move on I'll use my fingers and to...
Resolved! Did not receive SIM card - order no 200258
Did not receive SIM card - order no 200258. Order date is May 13 . I was supposed to receive before May 22, I registered for 30 days free if I activate my sim before May 22. So i got 2 problem here . 1. Did not receive my SIM card (order no - 200258 ...
Voice mail works that's about it!
How is posting here going to help?
Resolved! Joining public mobile
Hi everyonei just had a quick question If i run out of data and only have the 30$ data plan how do i purchase more data even WiFi isnt available? Can i just go I the website and purchase or do i need to have WiFi?
Resolved! Voucher Not Working
Hello all I am still very new second update I bought a voucher and trying to add it keeps telling me unable to add, I am wondering if this variety store ripped me off?
Resolved! Re: [Price Change]: 1GB Data Add-on Now $15
HI I DONT GET THIS COMMUNITY THING I NEED TO PORT MY NUMBER OVER HERE AND THIS ROBOT THING IS VERY ANNOYING AND NOT GETTING ME TO A MODERATOR. PLEASE ADVICE.
Resolved! Incorrect data usage being reported
I have plan with 1.5GB data and 5GB Black friday promotion data added to it. Total 6.5GB monthly.As per my usage on online account it is 900MB, but it is showing as 80% used up. Please help me on this ongoing issue. Thank you.
Resolved! Not getting my rewards
Hello, my plan is $35/ month and I should be getting rewards for 2 friends and autopay. I'm not getting either. Any idea who I contact. I've been billed $35 2 months in a row now. The rewards section shows that its there but I still get billed $35 i...
Report Unsolicited Referral Request
It seems like someone is sending unsolicited referral codes via Private message to all new comers that post here or not. List of newcomers is visible on the community home page. This is no different than spamming the community with posts. Difference ...
Resolved! Public Mobile lower SIM prices?
If there are moderators that see us recommending canadiancellsupplies.com that is selling SIM cards for $2.99. Maybe they could pass that information on to PM. PM should offer this same price and then customers will buy direct from Public mobile. ...
Applying promo code to account
Hello,I have been a Public Mobile customer for several months now though just signed up for the community today. I received a private message with a promo code for $10 - is there somewhere I can go in self-serve to apply this promo code, or do I need...
SIMon is terrible. Issues transferring a number to Public Mobile
Hello whoever this is. this is an absolutely absurd system for "support". I have been contacted and told that I have issues in transferring my number from an old to account to my Public Mobile account and have updated my name in the old account to ma...
Resolved! Data add ons
Why on earth is 1 GB of data costing $50 right now???? That's ALOT OF MONEY for 1 GB don't you think???? Last month you were charging $15 for 1 GB of data so why has it gone up by $35 to $50???? Isn't that a little 'off' and a little 'much' ? And why...
Verification code texts/calls getting blocked
I’ve had trouble with a few apps and services that require verification via a text code or phone call. Public Mobile automatically blocks most of these numbers and I am then not able to retrieve my verification code to log into some important banking...
Resolved! 1gb free hoilday giveaway
Hi, I was wondering about the 1GB free holiday giveaway I received when I first signed up. Is this a one time use where once 1GB is used up that's it or it will get added on after every month. I notice it's not in my account anymore
Data not working with my iphone 8 plus (model #A1897)
Just ported from speakout yesterday. somehow data never worked.Current Cellular Data setting:APN isp.mb.comUsername emptyPassword empty Thanks in advance!
Debited twice
HiMy account got debited twice this month and I don't understand why.
Account suspended
My auto payment is on but it's showing account suspended due to insufficient funds. How to resolve this problem?
Resolved! Payment
I got charged for a sim card on Friday May 15th $11.10 and again Thursdays may 21 for $11.10
Resolved! Bands B4. B12. B17.
Thinking of switching to PM. The phone that I am thinking about purchasing has two versions. (International XT1941-4 ) or (Latam XT1941-3 ) Which would work best? I'm assuming the international model. Would the Latam model work just fine? As it'...
Sign Up Problem
Hi, I tried to sign up today, but when I enter my phone number to set-up an account I get: * The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I don't think I signe...
Resolved! porting over my old phone number
hey there, I just signed up for public mobile and I am currently waiting for my phone number to be ported over, do I have to cancel my old service provider before they can port it over or do I wait until it is done?
8.5gig finishes in about 3 weeks
Hello everyone, I subscribed for the $50 plan and I get 8.5gig regularly, however, this outgoing month, I my usage says I've used 8.2gig or so. It's strange because I have wifi at home and almost everywhere I go. Can this be an error from Public Mobi...
Plan Suggestion
I know we aren't traveling to the US unless your an essential worker. If PM wanted to target an essential worker traveling to US then maybe bring back Canada US plan. It would get essential workers for example the many truck drivers or medical worker...
Regarding my sim locked
My SIM card is locked asking for a PUK code why ??
Resolved! Rewards
What are all the different ways I can earn rewards so I can reduce my monthly bill?
Resolved! Phone number still not on network
Hello everyone, I've activated my 2nd number (using different email address from 1st number) at noon today but it is still not on network 7 hours later. I port the number from Rogers. The first number activation took me 45 minutes to be able to use t...
Resolved! Public Mobile 1GB Price add on
https://mobilesyrup.com/2020/05/22/public-mobile-cost-1gb-lowered/ Yay. My whole $120 cost of 8GB's helped out. The cost of the 1GB add on is now permanently at $15. Now still the Plans are better deals if you need a lot of data. But I believe this ...
