Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
One of the surprises for new comers in Canada is expensive and confusing mobile phone plans. When I arrived here 2015 I was overwhelmed with cellphone plans starting from $40 and going up to $120 and even more, different terms, conditions and offers ...
I just put 1gb jetpack for $30 but it is not getting activated...all I can see is a box which asks me to sign in to public mobile please help
I lost my debit card over the holidays, and before I could replace it, Public Mobile attempted to withdraw funds for my plan, but could not. I have since paid for my plan manually with $13 extra on my account, and have updated my card information, bu...
Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation
I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks
Hi, I plan on joining PM using the $15 monthly plan. I would like to use AutoPay to save an extra $2 per month. Originally I thought about using my credit card and just letting PM take the pre-authorized charge each month. But would it be possible...
Hello, I am new to Public Mobile. I signed up about 12 hours ago, and ported my number. My Bell account closed and my Bell sim no longer works (As you would expect), but my new Public Mobile sim is not working. All I get is "Emergency Calls Only", a...
migrated my services from rogers in may 2010 and opened 3 accounts/phones have referred 2 clients since..... had my premium live support service abruptly terminated in october 2018 in spite of the self serve change over commencing in march ...
I would like to reset
I had misplaced my phone, therefore I had suspended my plan for a very short time.After I found my phone I recharged my account to reactivate, but the plan is still not activated. Thought the recharged amount of $25/- is shown as balance Available an...
@smp99 wrote:Just so you and others are aware, use the same email as your PM account so community rewards will get transferred over properly. For the PM account, the email is usually the person's name. For example, JohnDoe@public.com. If I register...
I'm leaving Canada January 14th and returning April 12th.My auto pay renews January 12th. I assume the best plan is to uncheck auto pay Jan 14th.Then I won't be billed the middle of February or March while I'm gone.My question is, if I check auto pa...
For days now i have been unable to open publicmobile.ca. i finally after many attempts have reset password and can now access it. Does the system clear passwords every three months for security?
I'm going on a rush trip to England in 2 weeks. Will I be able to use data or WhatsApp? Total idiot with technology so all the talk of sims, etc., is above my head.
My mobile account has just been stolen, I can't call or receive call since this morning, nor have my data available. The robber has also stoled my paypal account. What can I do?
Hi Everyone, I just got back from the Mobile Shop and got my Sim card. Unfortunately, it does not appear to be the one where you can just punch out the size you need. My phone needs the Nano size card. However, I'm not sure how to cut it. I attac...
Trying to set up data on an new Iphone 11 and on line Public advises 3 steps:1) Tap:* Settings*Cellular*Cellular Data Network 2) Input this info:* APN: SP.MB.COM Then there are 2 more steps to input after MMSC: and then after MMS Proxy:The only probl...
Hello everyone, I just activated a new SIM with public mobile and am 100% confident that I correctly applied a referral code. However, I do not see the one-time credit showing up anywhere in my account. Additionally, my credit card was just charged t...
I am trying to pay using a vanilla prepaid visa but it keeps saying I cannot pay with it and that it rejected by the card issuer. How would I resolve this?
I forgot my username and password, and need to change my phone plan and add data onto it. Very frustrating to use Public Mobiles self serve option, because I am unable to receive a response from a Moderator.
I just tried to connect to the network data does not work. Voice is working fine. tried the APN couldn't get it to work I've also reset the network. thanks in advance
I want to change my number to one I used to use with Rogers from a year ago. I'd cancelled my account with them before an extended trip abroad since they wanted so much money just to hold the number for me (rip-off IMO). When I returned a couple of...
If I have used all my data for the month, will I still be able to receive or send text messages?
Q;;; Does ones data carry over if I do not use it all up at the end of my 30 day term??? If not I find that very interesting because at another major phone server provider ,,,which I'm not about to mention their name (TELUS). When you come to the ...
I can't set the voicemail number, it returns 'failed to read data - voicemail number change unsuccessful'. I am entering +1########## with the # replaced by my number. I've read elsewhere that the carrier may need to re-push a voicemail # update aga...
My phone network and data is not working since this morning. I can't call or receive any calls or text messages. What's the problem? Does anybody had this problem? HELP!
I received the following text from PM today:Public Mobile here. We recently sent an SMS with an incorrect renewal date. No services were impacted from this notice. We apologize for any inconvenience. The renewal date they stated was for tomorrow, Ja...
Do i get to pick my own phone #......
