Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

@Shazia_K, I sent you an pm on something bout my Self-Serve

@Shazia_K, I sent you a pm on a question about my Self-Serve

Resolved! The Users Online currently is missingm where is it located?

Since the Users Online thing is not showing on the main Community page, where do we find it, or what do we type to find it?If we need to see what Mod is online, that users online would be helpful

Resolved! 1-8XX numbers

My current plan is promo plan 120 dollars with 12 GB, unlimited province wise. I just want to know if I make calls to 1-800 #s lets say to CRA, is that going to be free.I made one to my internet provider and after few seconds I had to disconnect that...

Searching for Signal

Hey!My phone has been saying "Searching" for signal since last night. I've turned it off and took out the SIM card and put it back in and nothing is working. Any ideas on how to make my phone work again?

Can't do wither renew my credit card or make a one time payment

Hi everyone,I have problems to renew my credit card information. I tried to use one time payment but it still said error and said I need to call my bank. Does anybody have the same problem and know how to reslove? Thank you

Resolved! Cellular Connection is Down.

I have 2 gigs of data and just cant seem to connect within the last 5 hours,is PM shut dow?

Resolved! Issues when activating a SIM Card (2nd step, Phone Number)

Hello PM Community ! I have some issues when I try to activate my SIM card. At the 2nd step (Phone Number) I receive an error when I try to transfer my phone number (with Videotron). When I'm entering alternate number I receive this message "Alternat...

Self serve down?

This page can’t be displayedMake sure the web address https://selfserve.publicmobile.ca is correct.Look for the page with your search engine.Refresh the page in a few minutes.

SIMM CARD ENCRYPTION

Should we all encrypt our simm cards for extra security?

Users Online

Hi,In the previous layout it used to be so much easier to tell the users online. It was helpful to see if there is a mod online. Has this feature been removed or forgotten in the new layout? Thank you.

SPIN-CYCLE NO END... ROUND IN CIRCLES.... WARNING TO PEOPLE PORTING FROM LANDLINE. NEVERNEVERLAND

I am posting this to warn potential new customers about public mobile. I have now had the service for almost three months. For myself it is FLAWLESS. For my wife's account the port is still not complete. She is currently in the spin cycle of neve...

Mobile friendly self serve

Currently, Self Serve web page is not well-organized.I am wondering if Self Serve can be designed as mobile friendly, the same as Community.

Resolved! Unable to receive calls

Hi, I've just ported my number from Freedom (avoid them at all costs). Mobile data and SMS are working and I can make phone calls. However, when I try to call my own number from another phone it will go straight to voice mail. I have rebooted my phon...

Resolved! Phone number changed by itself?

Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?

Need moderator help to activate my new phone number

Hi there, So I am looking for a moderator to help me with my new account. The problem is that I cannot recieve text messages or phone calls, but I can send them and make calls. I have restarted my device already. The number is a new number. Can you p...

False Voicemail alerts

Hi guys, So for the past couple of months my iPhone is showing me the red dot indicating a waiting voicemail. However, when I dial in and connect to my voicemail there are no messages. The indicator will go away only to reappear a day or two later, ...

How to check long distance usage

So i'm in my self serve account trying to figure out my long distance usage yet I can't find anything to indicate where I used my minutes... i've only used 7 min but Im wondering why I got charged since I didn't call out of province... i've recieved ...

Resolved! SIM Card Refunds?

Hi, I'm new and just signed up. A freind referred me and said that when he had signed up and activated his card/account, he was able to get a refund on the charges for the SIM card. Is there any way for me to get that refund, or am I just dreaming of...

Resolved! Forum posts disappear?

Out of 3 replies I've posted today, two mysteriosly disappeared without leaving any trace. I hit "post", the reply first shows up OK in the thread, but then when I changed thread, and came back, replies were gone. Is this a bug of new forum system? ...

Resolved! How do I change my email address?

Hi, how do I change my email address with Public Mobile? I am currently looking to delete the email address I'm using and cannot see an option to change the email.

Happy Anniversary!!

Well not sure if it is 1 year since she started working for PM or just 1 year since she registered on the site but either way Happy 1 Year Anniversary with PM @Shazia_K Thanks for all you do for us here and hope that there are many more years to com...

Resolved! Texting on iPhone 5 Doesn't Work

Hey! I just got a new iPhone 5 and switched from a Public Mobile Samsung-sized SIM card to one that fit in my iPhone. I activated my new SIM card number with my Public Mobile account, and now calls work but I can't send or recieve texts. Please help!...

LTE Testing

I know article is mainly an advertisement for Freedom Mobile (do bear in mind while reading it how few people are actually using it and it's geographic limitations) The more interesting thing to me is the wide discrepancy between Bell & Telus (Public...

Public Mobile is hiring! Tell your friends!

Hi Community! Public is hiring and we're hoping you can help us find a rock star who is as passionate about our brand as all of you are! The role is for a Sr. Product Manager, who will own Systems and Innovation. You can read more about it here...

Resolved! Recurring rewards

Does the reward earned by participating community is recurring every 90 days like the refer a friend and loyalty rewards.I mean if I auto pay I will get 6$ for 90 days for every time I renew my plan. Does this same thing apply to my community reward?...

Resolved! First call goes straight to Voicemail, second is ringing...

Hi, I've got a problem with my number (it was a new number from PM, not a port). Everytime somebody calls me (I've tried different providers, even landline) the first time call goes straight to voicemail then if re-dialed the phone rings normally. If...

Resolved! revert layout

Is it possible to revert back to the old layout if you don't like the new one? jw

Resolved! Service paid not recived had phone for a day then they cut off

I put the money phone and have propf but no plan they are saying i need to pay another 32$ but i put the full 60$ and no phone second month in a row i need my phone within 24 hour i need a mod to fix this

Resolved! unregistered sim

Hi, I have been an PM member since November and all of a sudden today my sim became unregistered and I can no longer go on the network. I had previously lost a phone and also want to see if its possible to put that IMEI of that phone on blacklist. Th...

Wat is Brand New

In the Public Lab a lot of things have a status of Brand New? What does it mean? Are those new things that have been implemented, just trying to figure it all out

Community

Forum Posts