Community

Resolved! Can't activate account -Invalid Sim Code

Purchased sim card from WalMart several days ago.  Have confirmed that the PM sim card is fully functional when inserted into iphone, yet when I try to activate my account, I am halted with 'invalid sim code' or number, or whatever.  Wondering how I ...

Resolved! Resetting Password

Hi there -  I have misplaced my password and would like to be able reset it please. Here is my information: 289 xxx xxxxBasic (30$/month), paid monthlyLast text: 647xxxxxxxx Thank you!Shervin  Info edited by NDesai

Resolved! Friend referral code not applied to my new account

Hello, I used a referral code from my friend, and inserted this in the correct place on the activation page (and noted the green tick for acceptance of this). However, having gone past the payment and submitting pages - I did not receive another noti...

Resolved! my plan detailsl

Hi i need full details of mh current plans.

Resolved! Contact Help

How do you get a hold of a MOD if you have need to contact them /  ask question? directly? 

Resolved! Is PM on discord too?

Does PM have a server on discord too? Also how likely will they have a mobile app? It's not very user friendly to view my account on my phone. 

Resolved! Account Suspended for No Reason

I was in the middle of a family outing when I needed to check Google Maps and call my mother, when I noticed my service was gone. No internet, and when I tried to make a phone call it said "No plan is associated with this account".When I finally got ...

Resolved! number port problem

i was activating a new account with PUBLIC mobile, with a NUMBER PORT from Koodo Mobile. During the activation the website gave an error message saying "oops something went wrong".  When we retried to activate, the website said the number was not por...

Resolved! Me = new here - very new - input incorrect digits in attempt to port number - how to alert Moderator

Need to not take wrong number over - how to fix?  

Resolved! Changing my email address

The clerk that sold me the plan entered a wrong email for my phone number. How can I set my real email ?

Resolved! Add-On (Intl. Calling) Charged & Paid for but not available?

I recently purchased the 400 min of international calling, for which my credit card was charged. However, it has not been reflected on my account and I can not make any calls. My account still displays that the minutes have been used up. Your help wi...

Resolved! Keep phone number when changing province

Hi:  I am thinking of buying a monthly plan with Public Mobile. I am new customer and I want to keep my phone number from Quebec (Area code 581). I’ve been living in Ontario for the last 7 years. Is it possible to keep my phone number from Quebec?

Resolved! US cellular connection

I live in a border town. How do I prevent connecting to a US cellular network inadvertently and still have roaming in Canada?

Resolved! No phone service

Suddenly I can not make any phone calls. As per automatic message, it said that I do not have active plan on the account. I received the message in the morning saying that rewards has been applies. (My auto payment date is today)Please help me to res...

Resolved! How i pay my bill on line i don't have voucher

Resolved! Locked Out of Community Account

I recently got a community name change from the moderators and now when im trying to login to my community account i cant. I tried my old community username and my new one. it says username or password is not recognised. Any ideas before i contact a ...

Resolved! Sometimes my 3G cuts out for a period of time

Hey! I have the 3G $40/month plan and sometimes when my wifi connection is weak I disable it and rely on 3G, but occasionally that fails me too, even when my monthly data usage has been extremely low/barely touched. Is this related to the speed quali...

Resolved! Does having a 3G plan effect call quality?

Hello, I have been with PM for over a year now. My first plan included 4G but I switched to 3G approx 6 months ago. Sometime after I switched to 3G I noticed I would get voicemails but have no missed calls (while in full cell service areas). Is this ...

Resolved! moving and keeping phone number from another province

Thank you ALL for answering my question on my recent post. Based on the very helpful information you all provided, I need to clarify some points so that I can get some more advice to make a decision: 1- Currently, I have a Canada wide plan with PM. 2...

Resolved! SIM card updating is taking over 62 minutes

this seems to be an abnormal length of time and the SIM card update is not completing.SIM card was purchased from PublicMobileWhat should I do to get my phone operational?

Resolved! My Current Plan

my Plan says I have a Black Friday promo of 5G  so I wanted to know if this is in addition to my 8.5GB plan making my total GB 13.5GB a month? This what I see under promotion when I check my plan details:Black Friday 5GB one time add-on0 / 5120 MB

Resolved! was doesn't referral code take any money off?

the valid referral code did not take any money off, what does it do?