Canada wide talk not working

[Jason223]

Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan

[Jason223]

Thanks for the help.. I have asked the moderator for help 

[Lieux]

Here for the moderator..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them details of your problem.Waiting time is few hours to 2 days...be patient they will answer...

[Anonymous]

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@Jason223 wrote:

Yes

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A goofy thing to try but it has been known to work in many cases...

Manually add an additional $1 to your account and after success with that then restart the phone.

Speedy popping 🙂

[popping]

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@Jason223 wrote:

Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

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Login to your account and add $1 to your account.  This may trigger to run the paln feature provisioning software again.

Send a private message to moderator for help  if this does not work.

[Jason223]

Yes

[Anonymous]

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@Jason223 wrote:

Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

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And of course you're dialing a 1 in front of what would "normally" be a long distance call?

[Jason223]

Still can't make any calls or recieved any calls I also tried powering off phone removing sim then putting back in then restarting.

[Anonymous]

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@Jason223 wrote:

Hi I changed my plan today to a plan that includes Canada wide talk and I'm unable to make or recieve any calls keeps saying I need an adon because I don't have a long distance plan

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First...just restart the phone.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.