Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
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I can't make outgoing calls when I go to dial a number I get a message that displays "not registered on network"Haven't been able to figure it out. Any help or advice would be really appreciated. I also PM'd the moderator_team Thx in advance
Last month my refer a friend reward was still $19, but this month suddenly became $5 a month? Can you help me find out what is going on? Thank you.
Hi! I activated my Samsung S9 with Public yesterday with the 5G plan. I can make and receive calls and texts but I cannot access data. I have checked and double checked the required APN settings. Help, please and thank you!
I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help
I'm having problems both with trying to pay and setting up autopay with my Visa credit card. I'm just trying to update my card info since they've sent me a new one. I haven't had any issues with other online payments (internet, other phone provider...
Can I buy 1 Gb data addon with the $15 per month plan?
My SMS massages is not working, i can receive them but can't send them
is it possible to reuse a email address from deactivated accounts? i dont want to create any new emails but want to move back to public mobile. would be really nice if you allowed multiple lines under one email.
Hi! So after I ran out of data I decided to change my plan mid month. I chose to change now (and accidentally submitted twice. Now my available funds are the double payment, but my data has not renewed/payment was not applied. It is nearly two days. ...
I realized that my autopayment has been stopped, and my account deactivated while I am prevented to come home to Canada. Please tell me how to get my number back!
I have been contacted by someone in an (official) capacity from public mobile. They want.my full name, my address, my phone number, my Date of birth, and my PIN number. Public mobile already has all of this information except my PIN. Can anyone fill ...
I need to contact a moderator.
I was recently offered to return to PM and receive $10/mth off $25 or less plan OR $15 off $40/mth or more plan. The issue is I have 3 phones. Will this apply if I bring back all 3 phone lines?
Hii have activated this new connection- xxxxx9 under the offer I received on my email. Screenshot attached. Pls confirm by when will this offer apply. mimmo removed image with personal info and tel number
I am considering buying a motorola stylus please confirm if this phone will work on the network as I don't want to change plans. Thx
I haven't had my mobile long and I'm trying to make an online payment. I have tried many times and keep receiving the message that my bank won't allow the payment. This is not true. I've spoken to the bank and they Public Mobile hasn't even tried to ...
hello, I just activated a new sim to my old phone, and it says Network locked sim card inserted? any help fixing this would be great
Haven't received my SIM card, ordered it online on 30th May,20020. Order number is 202996. Got the confirmation email plus another email(says my order is on the way). However, I tried to track it with order number plus postal code, no results. It's r...
My father was trying to sign into his account when he was prompted after one failure to wait an entire hour before signing in again; furthermore, the option to reset his password was locked for some preposterous reason. One hour later I try to reset ...
Hi,My mother somehow managed to signup to this service a few years ago. I have a scanned copy of her ac ount details but there is no email address specified. It just shows "noemail1234@publicmobile.com" as her profile email address.Anyway, she wants...
Hi, My wife switched over to public on Saturday June 6, 2020 As I was not able to be in the store with her, we were not able to get the refer a friend code needed for the bonuses Is there a way to add this on after the fact?
Until last month I had recommended friends reward $37/mo, this month suddenly became $14, I do not understand what happened, what should I do? Thanks.
Don't have service and cant access account
What is the best phone to upgrade to....I currently use the LG Phoenix 3.....
Hi. Subject line says it all. How do I recover the PUK code please?
For some reason found my email subscribed to Telus spam emails on behalf of Public Mobile.I never gave consent to share my personal info with anyone and never contacted Telus directly(so the only way they can get my email is Public Mobile).I really m...
HI I ordered a sim card .On may 20th I received a conformation email saying it was in the mail.Order 200735 I still haven't received it. Mailman said it should have been here within 4 days.
I paid my bill on the 31st I paid $60 and I have no data can you please give me a callxxxxxx so I can figure out what's the problem if I have to pay more or whatever but I'm lost because I have no data mimmo removed tel number
