Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I switched my plan from the $28 unlimited calling / text + 500MB data to the Same with $25 + extra 500MB data , and was half way through the billing period. It looks like I was pre-billed for a full month, and was looking ot get the account pro-...
Hi There i just made a payment of $120 to my account .. I just got a notice from my credit card that the amount billed was $135.60. Unsure why this is the case? Also, I would like to start my new billing cycle today and so I can use data again. I ra...
Really, is Public Mobile just in the business of selling SIM cards?I'm about to consider mine a $10 loss and find a provider that works.My story is like a lot of the others. I was activating. Everything was working. My (perfectly ok, I don't even car...
Has anyone else noticed this is happening more and more? "All circuits are busy please try your call again." Or I have also sent texts and the person never gets them. Other time my phone says the text failed to send and it went through. I have had th...
I am going to the USA for one day only. Part of my plan is for unlimited international texting. I don't want to buy an add-on for just a few hours. Will my texting in this plan do for my trip?
I purchased an extra gb of data as my plan doesn't renew until August 4 . 152.55 payment came off my credit card as well as the 33.90 for the add on I purchased. My funds say they're sitting at only 130 now . My funds should still be around 150 shoul...
Hi Community, Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that ther...
I activated Public Mobile for my son yesterday. He is not receiving any texts from me. Also, my calls to him are going straight to voicemail. He is on the $15 plan.
Hi I forgot my login id & password i want add new credit card my phone last 10 days to suspend please help647-xxx-xxxx suspended email@gmail.com Edit: Personal information redacted by will13am. Please do not post personal information in the pu...
Hi, My daughter was just billed $40 for her plan and an additional $40 for auto top up of data!! From what I see she never used all her data. But the real issue is how do we prevent auto top up from happening again? I have another child with a phone ...
Why my usage history shows incoming calls duration when my plan has unlimited incoming calls
I sent a request to the mods along with my account number and PIN to verify my account. Thats has always been enough for them to look into things and correct my account because of the PIN. All I'm asking them is to check my autopay reward, not chang...
Hello can you guys please answer some questions for me: 1. I registered for Auto Pay on the 15$ Plan plus 500 Canada-wide minutes (so an additional 5$ add on) - the 2$ Autopay Reward which should make my bill 18$ a month but I am looking at my profi...
Where can I chat with someone who works for this company???
Using my wife's old iphone 5. Got Fido to unlock it. Got PM SIM card inserted. Logged on to my PM account, and under Plans and Add-Ons>Change Phone Number, I select "Transfer a wireless or wireline number from another provider" and enter my current ...
Hi, i changed my phone number about 3 hours ago but my phone is out of service (i.e unable to call or receive calls). Please help
Hi I added money to my account and received a confirmation but still my number doesn't work. Can you please tell how can it work! Do I have to wait a few hours?
Ever since I started helping others port their numbers to Public last year, I've noticed the porting process getting faster and faster, today I helped someone port from fido and it took less than 20 minutes for their Public sim card to complete potin...
First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Sta...
Dear Sir/Madam, My account is new and I am signed up for auto pay. I just checked. The only tab available was to deactivate auto pay. However an email came today that says I'm not signed up for auto pay. I guess I ignore that ? Is there two kinds...
My account has been suspended because they say my credit card has been declined. There is money available and I phoned the credit card company as suggested by Public Mobile. The credit card company assures me there is no problem and they have not r...
Hi There,I am reaching out on behalf of my mother who currently has the $30 plan for 30 days. She likely ran out of data last month, but since its been paid for a new month has been started, she still doesn't have any data access. Can you please ad...
Hello, I need access to my account but I don't know what email address (or username) was used to set up the account. How can I regain access to my account? Thanks
why am i paying for a sim card when other providers are doing it for free. I would like a credit back on my account ($10.50)
Hello Moderator - I joined PM several months ago and my situation is similar to @Selfy described above. I can text others on Rogers, Fido, Bell, Telus - I can call out sometimes - I have data access - but I cannot receive calls from them. It's REALLY...
I was receiving what were to me irrelevant texts from Public Mobile, so I replied to one asking to 'stop messages'. Since then I have not received any messages, not even the reminder that my plan payment is due. Is there somewhere I can set my prefe...
I got suspended saying insufficient funds, I know my account has money in it, it is a automatic withdrawal, so what’s going on?
So i got a temporary phone number,now how do iget old one back
Enrolled my son in the $15 plan a couple months ago. Haven't used the phone yet, since it's a b-day present. Just logging in to the account now, I can see the minutes used and data used in the My Data and Add-ons box (0 and 0, of course, since we'r...
I recently purchased the text plan for my daughter. No data. I cannot figure out how to send a text message from an iPhone to another iPhone without it wanting to send as an iMessage. I was her to be able to send and receive texts and myself to be ab...
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