[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone number activation
I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...
Resolved! Referral Credits
I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.Where do I get answers ?
Resolved! Re:update new credit card update new visa credit card informationRe: Edit my new credit card
Please help me out how to replace my old card on the file. Thanks.
Resolved! Double billed
I got September credit card statement and noticed 2 charges for 2 different amounts on 2 different days. Can you explain please
Resolved! No incoming calls
So I've been with Public for almost a year with no problems.Since last week I haven't been receiving incoming calls. I had my mom and sister check by calling me, but it goes straight to voice mail. I already tried resetting my phone, shutting down, c...
Resolved! Bill
How to get phone bill by public Mobile phone
Get in Touch with Moderator
How do you get in touch with a moderator ? I opened a ticket and was messaging back and forth and suddenly they disappeared . My SIM unregistered itself this morning and after digging around myself , looks like someone hacked my phone or SIM . The...
Phone line network down
My phone can't dial out or receiving. No service two days.
Resolved! How can i check my existing plan data speed
So Im looking at potentially upgrading my plan. I have the plan from a few years back when i switched from freedom mobile i got $120 for 3 months /w 12GB of data divided over those 3 months. Seems like all PM plans say 3G speed - are all their plans ...
Resolved! PM survey very silly
Myself and family have been with PM for quite a long time and in general all was going pretty well. However lately myself and other family members are being annoyed with constant texts and emails asking us to participate in PM surveys . Today I fina...
Resolved! reactivate suspended account
I've updated my auto pay credit account info a few hours after my account was suspended. Do I still need to submit a payment or the system will do the auto pay by itself?
Resolved! Ported Number - No Activation
I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.
Resolved! Cannot calllocal numbers...says I need long distance
i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing!
Resolved! My phone stopped working
Phone stopped working today. I got a new sim and it works, but my phone number number has now been changed to a Quebec number. How can I get my Prince Edward Island number back??? Can a mod please contact me.
Resolved! Wrong payment
Hii have paid 40 dollars by mistake! I always dial *611 to top up my plan. I always choose the 50 min across Canada/US but this time the menu was changed and I could not find any add-on for Canada so I picked the 1000 min US supposing that it include...
Paying for data that I am unable to use
I have a couple issues. This month i paid for for 6gs of data I only got 1 and because i was at work i had to pay for another 1g to get through the work day. my phone data says i used 2.45 gs of data. I would like a refund for the data that I paid fo...
Resolved! When SIM will ship
Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?
Resolved! My credit card cannot be verified
Hi, My credit card seems to not have gone through as my auto-payment was declined. there was no message given to me that it was declined until I realized I had no signal or data. I have contacted my CC company, and they told me my card was still acti...
Resolved! how to creat self served account for 2nd line
i have self served account & it is working fine but i got problem when i want to creat another account (2nd line) for my sister it''s not helping .what to do? thanks
Resolved! Account Creation issue, website timed out when completing
We were on the last step of the registration process... entered the credit card info.. clicked submit and then the page went to an error screen saying it timed out. I cannot log into the account we created.Please help.
Resolved! Cannot login to remove the pause
Hello, may be someone can give me an advice.In July before going on vacation I paused the service for 90 days (the credit card expired and I did not update it at that time). Now I am trying to login to remove the pause and pay for the service but get...
Resolved! Loyalty credit not updated
My loyalty credit did not increase after the second anniversary in August, 2020.
Resolved! Customer service
How can I get someone to help me? I cannot log into my account for some reason my password does not work any more. I cannot do the password reset because the email associated with my account I no longer use and cannot access. How can I get someone ...
Resolved! SIM CARD STOLEN
I'm a bell customerxxxxxxxxxxxxxxMy SIM card was stolen yesterday and transferred to Public mobile with the name of xxxxxxxxxxxxxxxxxxplease cancel this number in your systems edited by computergeek541: phone number removed
Re: unable to change APN
My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?
Text messages are using my data?
Starting a new thread here as my previous one doesn't fit anymore. So i've been trying to figure out where my data usage was coming from. And now it looks like it comes from my text messages? I don't think it does but after what I saw this morning...
Re: What is the phone number for customer service?
Want to make a payment on my phone because my phone is a little broken that I cannot use the 4 and 6
